Bay Colony Nail Spa
💅 Beauty & Spa · Webster
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality pedicure and unwelcoming front desk staff.
Business reply on Google
Hello, thank you for letting us know. Could you please help us with further details about the experience? 281-317-7321 we look forward to hearing from you. You can send us a text to that number.
Staff refused to provide service from the requested nail technician.
Business reply on Google
We greatly appreciate your review! We look forward to seeing you again!
The business charged an undisclosed fee for a nail buffing service.
Business reply on Google
Hi Neff, Thank you for your review and letting us know. Our staff would always inform the client about any additional charge before proceeding. We will look into this. In the meantime, please send us a text to 281-317-7321 so we can work something out for you. We look forward to hearing from you. Have a blessed day.
Staff provided rushed, rough service and displayed unprofessional behavior.
Business reply on Google
Hello, Thank you for your feedback. We’ve checked with the receptionist on site and the techs and this is not what happened. We close at 5pm yet we stayed till 7pm that day to service more customers. We apologize you feel the way you feel but that is not our intention and our way of service.
Nail technician provided poor quality service and lacked professional courtesy.
Business reply on Google
We’re so sorry your visit didn’t feel as warm and welcoming as it should have. That’s not the experience we want for our guests. We truly value your feedback and would love to know how we could have made it better. Please consider giving us another try — our team would love the chance to make it right for you! Please send us a text at 281-317-7321 so we can get more details and make this right for you
Technician charged excessive fees without prior explanation or customer consent.
Business reply on Google
We apologize we did not meet your expectations and thank you for the feedback. We will make sure this does not happen again.
Staff refused service to a disabled customer due to scheduling conflicts.
Business reply on Google
Update: You clearly do not know the full story because Sandy has never done a pedicure and the request was not a pedicure. You cannot show up thirty minutes late and expect to still be seen. We respect your time so please respect our tech’s time as well. Please get the story straight before making a false review. Thank you. Hello, thank you for your review. However, it is unfair to the tech if the service was not provided to you and if you are to leave a review, please explain the whole story so that the audience may know both sides of the story. Thank you! Have a great day!
shellac manicure paint chipped within four days of application
Business reply on Google
Hi Karen, we apologize that your experience did not go well. This is not the service that we want to provide. If you are willing, give us another chance to make it right for you. Please message us at 281-317-7321 so we can help resolve this. We look forward to hearing from you.
Technician damaged nail beds through aggressive drilling causing physical pain.
Business reply on Google
Hi Kate, we apologize that your experience did not go well. This is not the service that we want to provide. If you are willing, give us another chance to make it right for you. Please message us at 281-317-7321 so we can help resolve this. We look forward to hearing from you.
Poor nail quality and rude staff behavior during service resolution.
Business reply on Google
Thank you Emma for your feedback and we value you as a client. However, our policy does state that the nails are only guarantee for 7 days. We are happy to redo and repair within the 7 days grace period but beyond that, we do recommend a refill, new set or we have to charge for the repair. However, we did not charge you for the 2 weeks set you had on and was hoping that would be a favor to you. All in all, we regret that we no longer meet your expectations, but we welcome you back in anytime. Have a wonderful weekend!
Nail technician performed poor quality work that did not match request.
Business reply on Google
Hi Neisha, Just confirming, which location did you go to, since we haven’t done any renovations. Please send us a text at 281-317-7321. We look forward to hearing from you and resolving this for you.
The staff members were rude and disrespectful to the customer.
Business reply on Google
Hi, can you please elaborate on your experience please so we can understand where we ca improve. Thank you and have a great day! We look forward to hearing from you. You can message us at 281-317-7321.
Staff discriminated against customer based on physical disability
Business reply on Google
Hello, Thank you for your review. We find it very unfair that you and your whole family join in to write a review for something that is not true. We have value and serviced your family for a good amount of time now. We have never complained nor showed any attitude. There are numerous of times where you were really late for the appointments and we still waited and happily serviced you. We always recommend what's best for the client. If you have natural healthy nails, we recommend polish or gel for you and not do anything artificial. However, if you still insist getting it done, we will still do it. In her case, she just needs to extend her fingers out more to have the builder gel done or else it would drip. Our other tech that ended up doing it still happily did it, even though he had to hold her fingers out. We still performed our serviced as requested and even discount your total. We regret that our services no longer meet your expectations. Have a wonderful weekend!
Staff discriminated against a customer based on her disability.
Business reply on Google
Hello, Thank you for your review. We find it very unfair that you and your whole family join in to write a review for something that is not true. We have value and serviced your family for a good amount of time now. We have never complained nor showed any attitude. There are numerous of times where you were really late for the appointments and we still waited and happily serviced you. We always recommend what's best for the client. If you have natural healthy nails, we recommend polish or gel for you and not do anything artificial. However, if you still insist getting it done, we will still do it. In her case, she just needs to extend her fingers out more to have the builder gel done or else it would drip. Our other tech that ended up doing it still happily did it, even though he had to hold her fingers out. We still performed our serviced as requested and even discount your total. We regret that our services no longer meet your expectations. Have a wonderful weekend!
Acrylic nails chipped and fell apart within three days of service.
Business reply on Google
Hi Samantha, we are sorry that that happened. Could you please let us know what day you came in and which location? You can text us at 281-317-7321. We look forward to hearing from you so we can further investigate this.
Nail polish chipped within twenty-four hours of application.
Business reply on Google
Hi Jalecia, We apologize for the work you received. We are not sure why but that is usually not the case. Even with the regular polish. Please come back in and we’ll get that redone for you.
poor staff attitude and low quality nails that break quickly
Business reply on Google
Hi Cleosha, can you please help us verify which location you went to (date/time) because we don’t see your name in the system here at the Webster location. Please send a text 281-317-7321 or email baycolonynailswebster so we can further investigate this for you. Thank you. Look forward to hearing from you.
Staff ignored instructions, caused physical discomfort, and provided poor aesthetic…
Business reply on Google
Hi. Please help us remove this review. We have correct the issue for you and gave you a complimentary eyebrow wax and you have agreed to remove the review. We would greatly appreciate it. Thank you ma’am.
Technician filed the customer's skin causing physical pain
Business reply on Google
Hi Cindy, Thank you for letting us know. We sincerely apologize for the pain. Could you please send us a text so we can get to the bottom of this and hope to earn your trust once again and to make things right for you. We are sorry again. Hope to hear from you. 281-317-7321
The nail technician failed to apply lotion during the pedicure service.
Business reply on Google
Hi Jazmine, Thank you for your feedback. We have looked into this and can confirm lotion was applied. We can provide the proof if would like. Your pedicure was $45 and $17 additional for shellac polish. You added an eyebrow wax which was $12 additional so your total is $74, not your pedicure. Please make sure you are specific when writing a review because it can be misleading to other customers. Thank you very much and have a wonderful day