Bay Signature Nails Spa
💅 Beauty & Spa · Friendswood
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
customer developed an infection and received poor quality nail services
Long wait times and poor customer service from the staff.
Business reply on Google
I’m so sorry your first visit with your daughter wasn't the relaxing experience we aimed for. We definitely want to look into the communication and timing issues you mentioned to see where things went sideways. We’d love to chat with you directly to learn more and find a way to make this right. Please give us a call whenever you're free, we'd truly appreciate the chance to turn this around for you both!
Nail technician cut toenails too short causing pain.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and that your toe began hurting after your pedicure. Your comfort and safety are extremely important to us, and we sincerely apologize for any discomfort caused. We will be reviewing this incident with our team to ensure greater care is taken in the future!
Customer sustained physical injury and experienced long wait times.
Business reply on Google
Hi Rebecca, thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your visit. We take all concerns seriously and deeply regret that your experience fell short of expectations. Please know that we are committed to providing a comfortable and safe environment for all our customers, and we’ll address this with our team to ensure it doesn’t happen again. We appreciate your feedback and hope you’ll give us the chance to make it right in the future.
Poor quality nail polish application and high pricing
Business reply on Google
Hi Delmy, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. After you expressed your concerns and shared the photo, we were happy to redo your nails and believed you left satisfied with the outcome. Your satisfaction is incredibly important to us, and we regret any miscommunication or misunderstanding. Please don’t hesitate to contact us directly if there’s anything further we can do to make things right.