Baybrook Mall
🎬 Entertainment · Friendswood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The mall property is not being kept clean.
Electric vehicle charging station has extremely slow charging speeds.
Unclear signage leads to unexpected parking fees and additional charges.
Store employee was dismissive and condescending during a return transaction.
The mall implemented a new paid parking policy.
Inconvenient paid parking policy causes difficulty finding available parking spaces.
Mall implemented paid parking and relocated handicap spaces.
Paid parking zones reduce available parking near restaurant entrances.
Business reply on Google
Appreciate your feedback and we're sorry to hear this! Please note that this is just a small section of our parking lot, the majority of the parking at Baybrook remains free of charge for our guests.
The mall charges for parking which discourages customer visits.
The mall implemented a paid parking policy for restaurant patrons.
The mall requires paid parking for restaurant areas.
Business reply on Google
Hi Simon, thank you for your note. I do want to clarify, that the Preferred Paid Parking area is only a small section of our parking lot, the majority of the parking at Baybrook remains complimentary for our guests.
The mall implemented a new paid parking policy.
Business reply on Google
Appreciate you taking the time to send your feedback in! Rest assured, this is just a small section of our parking lot, the majority of the parking at Baybrook remains free of charge for our guests.
The mall implemented a new parking fee for visitors.
Business reply on Google
Thank you for this, and we really do appreciate your feedback. To clarify, the paid parking spots are only a small section of our lot, the majority of the parking at Baybrook remains complimentary for our guests.
The mall implemented a new paid parking policy for customers.
Business reply on Google
Hi Brenda, thank you for taking the time to give us your feedback on the program. While it might sound similar to our other responses on this matter, I do want to note that while yes, we have implemented a preferred paid parking in a small designated section of the lot, the majority of our entire parking lot is still free for our customers. Please consider a visit to our FAQs page with additional information on the program: https://www.baybrookmall.com/en/visit/ under Parking & Valet
Mall parking attendants denied access to legally designated handicapped parking spaces.
Business reply on Google
Hi Mary, thank you for your review. We want to clarify: handicapped parking spaces are not part of the Preferred Paid Parking program. We work with a third party parking operator and will confirm there is no charge for handicapped accessible parking.
The mall has implemented a new parking fee for visitors.
Business reply on Google
Thank you for your message, we're sorry to hear this, please know that a majority of our parking lot remains available to shoppers at no cost.
The mall implemented paid parking in a previously free lot.
Business reply on Google
Thanks for your note, Yesenia. We're sorry to hear about your disappointment but please know that there is still a majority of the parking lot that is free for customers to utilize. We do hope to see you back again!
insufficient handicap parking access for elderly visitors
Mall failed to enforce line policies and communicate rule changes
Security guards engaged in discriminatory enforcement of mall rules against children.