Baybrook Nail Spa
💅 Beauty & Spa · Friendswood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff pressured customer into a more expensive service than requested.
Business reply on Google
Hi There, we’re sorry to hear about your experience,but we believe this review have have been posted a wrong location .We don’t have any record of this visit and would love to help clarify if possible.please check if you visited Baybrook Nail Spa? If it was us please contact us directly so we can make thing right .Thank you for you time!
Staff were unprofessional and neglected the customer during a pedicure.
Business reply on Google
Hi Landon ! This review doesn’t reflect our business or service standards.we have verified our records and found no visit matching your description.Out staff does not leave clients unattended or take lunch breaks during service .It appears the review máy have been posted to the wrong location .Please verified and remove or correct this review immediately.
Poor nail polish quality and unprofessional staff behavior.
Business reply on Google
Dear Laura, Thank you for sharing your experience with us. We’re truly sorry to hear that your second visit did not meet the standard we strive for. While we’re glad you were happy with the quality of your nails, we are very disappointed to learn about the attitude you encountered. Please know that this is not the level of service we aim to provide, and we take your feedback seriously. We will address this internally to ensure every guest feels welcomed and appreciated. We value your support and would love the opportunity to make things right. If you’re open to it, please reach out to us directly so we can better understand the situation and work toward a resolution.
Customer charged for full set without prior notification or consent.
Business reply on Google
Hi Tiffany! Thank you for your reviewed, I hope you honest about the review ,as you said you have been coming here for years and sure our service is good that’s why you keep coming back ,we have talked to Nicky today before you called to the shop and threaten us about this review, you was tried to reached Nicky about an appointment and you couldn’t for some reason and you told her that she blocked your phone number and not want you to make an appointment.that’s why you got upset and wrote this reviews .we did verified with Nicky and she was sick in the ER and could not to respond to anyone,we believed Nicky is one of our good tech and been working with us for a long time and never have problem with her client,she always tried her best to make her client happy.we wish you well!
Staff refused service and displayed discriminatory behavior toward the customer.
Business reply on Google
Hi Brittney ! First we are so sorry for your experience and your thought today! But we just verified with all employees and customer was there at the moment you came,when you came all the nail tech were busy with their client and did responded to you and asked if you could wait for a little bit, but at the moment you just left with no notice.We appreciate all the review and Feed back from customer and we alway tried to improve our team to make our service better,your business and concerns is very important to us,hope we can have a chance to service you better next time .thank you
Unsanitary practices involving pests and excessive pricing for nail services.
Business reply on Google
Hi Kierra ! We are so sorry for your experienced ,but for all the custom long nail with that price is very responsible,our nail tech alway give custom up front price before they start.we have many nail teach there and can better service you next time.thank you
customer experienced discriminatory service and unequal treatment by staff
Business reply on Google
Dear Charlene ! I’m so sorry for your experienced,thank you for your feedback,we will work with our nail tech and fix that issue.sometime the nail teach too busy so they forgot to offer drink to you,please let us have a chance to fix the problem and serve you better.thank you !
Poor quality nail application and failure to follow customer service requests.
Business reply on Google
Hi Chelsea! I’m so sorry for your experience,please let us have a chance to service you better next time .thank you
The nail spa is unprofessional and unsanitary.
Business reply on Google
Hi Lindsay! I’m glad I see you in here,our nail tech had reported you about ran away for not paid the service ,she took her 1 hour time to did for your nail and with no reason you said you didn’t like the color.and when you check out you ran away for without paid for the service .the nail tech was working so hard for you to treat her like that.I hope you not to that again to other nail place.thank you for your review but that wasn’t a true review.
Nails were applied too thick and began lifting after three days.
Business reply on Google
Dear Suzanne ! I’m sorry for your experience please let us have a chance to serve you better next time.Thank you
Inconsistent service quality and premature shellac polish chipping.
Business reply on Google
Hi shayne! I’m so sorry for your experience,please let us have a chance to serve you better next time .thank you
The nail application was too thick and did not match request.
Technician caused bleeding and charged for used nail tools
Nails broke repeatedly due to poor application technique.
Business charged extra for a used nail file and buffer.
The staff provided poor customer service during a manicure.
Nail services were rushed and performed with poor attention to detail.
Staff demanded extra fees and exhibited rude behavior regarding a Groupon.