Baymont by Wyndham Dallas/ Love Field
🏨 Hotels & Travel · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel rooms have mold and mildew odors from leaking AC units.
Hotel cancelled reservation without notice on the day of check-in.
Lack of hot water and poor breakfast service during stay.
Presence of roaches in room and unprofessional staff behavior.
Business reply on Google
Dear Jim, We do apologize on the behalf of entire team . We are aggressively working with pest control company to control these unwanted guests :) , moreover we are doing heat treatment in each and every room as a preventive maintenance. I hope you will give us another chance to host your stay.
Unusable pool facilities and unprofessional management behavior during stay.
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve. we are very sorry for you recent experience with us, I will investigate the matter , hope you will give us another chance to make it better stay.
Hotel room was unsanitary with pests and poor maintenance.
Staff harassed guest regarding the legitimacy of their service animal
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
Staff refused to return essential medical supplies and prescriptions after eviction.
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve. we are sorry for your recent experience with us.
Hotel refused refund after guest left due to mold presence.
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
hotel room infested with bed bugs causing physical harm
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
poor facility maintenance and long wait times at check-in
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
Visible mold in the hotel room and rude management.
Hotel had poor cleanliness, rude staff, and misleading breakfast amenities.
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
Hotel room maintenance issues and poor customer service regarding towel requests.
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
Hotel room was dirty and lacked promised amenities.
Business reply on Google
Dear Guest, Thank you so much for your feedback, this is very important for us to improve.
The hotel room and common areas were found to be unclean.
Business reply on Google
Hi SB, Thank you for taking the time to share your comments and feelings about your recent stay with us. Even though your comments did not shine a positive light on us, it is helpful to us in finding out where some of our weaknesses lie, whether in our rooms or breakfast. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. Thank you for voicing your concerns.
Poor facility maintenance, cleanliness issues, and broken amenities.
Business reply on Google
Dear Lucina, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bringing all the issues to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Housekeeping failed to clean room and staff was rude to guest.
Business reply on Google
Thank you for your time and your detailed review and we are happy to receive all the feedback. We will definitely address your review with all our staff both the good and bad and need time to investigate.
Customer felt unsafe at the hotel property.
Business reply on Google
Dear Leann, We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back. We wanna assure that our staff & guest's safety is our priority, what goes outside it is not in our hands and control but we do take measures to resolve the concerns with City of Dallas. At Baymont by Wyndham, we believe that our guests deserve nothing but the best, and we’re committed to delivering just that.
unexpected fees and poor room maintenance including damaged bedding
Business reply on Google
Dear Bellam, We are terribly sorry to learn that we have let you down. Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention regarding retraining of staff. We are always looking for ways to improve our rooms. We appreciate your time for this valuable feedback.