Baymont by Wyndham Houston Hobby Airport
🏨 Hotels & Travel · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unauthorized extra charges and unprofessional management behavior during checkout.
Business reply on Google
Thank you for your time and feedback.
The hotel room was dirty and the door was malfunctioning.
Business reply on Google
Thank you for your time and feedback . We are sorry for the inconveniences and we promise to work on these issues to better improve your future stay with us
Broken air conditioning and poor breakfast quality at the hotel.
Business reply on Google
Thank you for your time and feeedback
The hotel failed to prevent theft of guest belongings.
Business reply on Google
Shawn, Thank you for your time and feedback ! It was a pleasure to have you stay with us . We can’t wait to see you again soon
Hotel demanded an additional cash deposit not mentioned in online reservation
Business reply on Google
Thank you for letting us know how we did ! We are sorry for this inconvenience and we will make sure to look into this matter to make sure you don’t get denied .
Hotel staff refused to provide sufficient towels for four guests.
Business reply on Google
We are very sorry for all the inconvenience with the towel situations !! We promise to check on this matter and let’ management know to make sure this won’t happen again.
Hotel rooms had broken air conditioning and staff refused a refund.
Business reply on Google
Thank you for your time and feedback
Hotel room was dirty, lacked promised accessibility, and had broken amenities.
Business reply on Google
We are very sorry and apologize for these inconvenience! We have taken the necessary actions to make sure this is resolved ! We promise it won’t happen again !
Staff harassed guests and demanded illegal deposit for a service dog.
Hotel failed to provide booked handicap room and room was unsanitary
Guest experienced harassment, security concerns, and unprofessional staff conduct during…
Hotel room had mosquito infestation and experienced a prolonged power outage.
Business reply on Google
Thank you for telling everyone about your “rare once in a year” experience of something that the hotel staff had no control over (loss of power due to weather) ! As you can tell the customer did not probably leave a positive review during the better stays previously as mentioned but instead decided to let our her anger on manager and the public online despite it being a natural disaster situation ! Again this customer is just showing her anger to rub in managements face despite me offering help with my hands being locked !
Excessive noise and unhelpful staff regarding refund policy.
Business reply on Google
Thank you for your time and feedback
hotel failed to refund security deposit after multiple inquiries
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Thank you for your time and feedback .
room contained pests, stains, and multiple unauthorized credit card charges
Business reply on Google
Thank you for your time and feedback
Staff entered room unannounced, double charged card, and room had bugs.
Business reply on Google
Thank you for your time and feedback
hotel had poor cleanliness, broken amenities, and inadequate breakfast service
Business reply on Google
We apologize for any inconvenience you faced during your stay with us !
Hotel room contained drug paraphernalia and blood stains.
Business reply on Google
Nils, Thank you for your time and feedback ! We are truly sorry about this horrific incident. Please give us another chance, we will make sure to take care of you and compensate you a portion from this incident . Please talk to manger for this .
Hotel room was dirty and staff failed to return lost property.
Business reply on Google
THANK YOU FOR YOUR TIME AND FEEDBACK. We will make sure this won't happen again,
The hotel room was dirty with stained linens and trash.
Business reply on Google
Megan, We are truly sorry for how you were treated and the shape of room. This is truly unacceptable and we will make sure to address it with the maids. We will make sure this does not happen again.