Baymont by Wyndham Indianapolis
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel bathroom was dirty and elevator appeared to be malfunctioning.
The hotel room was infested with bedbugs.
hotel room had an ant infestation and poor staff service
Staff entered the guest room without permission or notification.
Hotel room was dirty and front desk staff was unhelpful
Hotel staff failed to disclose internet outage and lied to booking agency.
Dirty rooms, non-functional hot tub, and unhelpful staff.
Business reply on Google
Ms. Stewart, I'm a bit puzzled by your review since you didn't stay that night. You were unhappy because you weren't allowed to have 6 people in your room and left. I personally approved your refund today. You never said anything about cleanliness, and it would have been difficult for you to since you never went to your room. And, when you told me today that you stay here a lot, you never mentioned this before. I'll own up to hanging up on you today. But I wasn't going to continue to sit on the phone while you berated me and my staff, asking why rules had changed, but never giving me a chance to respond. I think it might be better if you chose another hotel for your future weekend getaways. Dawne Smith General Manager
hotel withheld twenty dollars from the security deposit without explanation
Business reply on Google
Ms. Ringer, I think you may have reviewed the wrong Baymont. I read your review and found a few inconsistencies. First of all, we don't have a 'sister' hotel in Indianapolis; the closest hotel of our owners is in Greenfield, Indiana. And, though some of them are older and need to be updated, the photos shown for our property were taken at our property. We are not allowed to use someone else's or generic photos. I also tried to find your reservation in our system so I could better understand your situation; but couldn't find anything even close to your name. Please check either your confirmation or receipt to verify which Baymont you stayed at. We all have a descriptor in our name. For example, we are the Baymont Indianapolis (I believe we were the first Baymont in Indianapolis); but there is a Baymont South, a Baymont West, Baymont Airport, etc. Feel free to contact me if there is anything else I can do. Dawne Smith General Manager Baymont by Wyndham Indianapolis
Hotel amenities were broken and staff failed to provide adequate service.
Business reply on Google
Ms. Lockett, I'm both sorry and a bit confused that you felt we were unaccommodating during your recent visit. We had the worst snowstorm that we've seen in many years and did our best to be sure everyone was well taken care of. If you have a specific issue, I would be happy to talk with you about it. I'm a firm believer in the philosophy that I can't fix something if I don't know it's broke.
Multiple facility issues, poor service, and unprofessional staff behavior.
Unsafe environment, malfunctioning key cards, and unresponsive night staff.
Manager exhibited aggressive behavior and evicted guest over a billing dispute.
Management evicted a veteran and service animal to accommodate other guests.
Broken air conditioning and unprofessional, hostile front desk staff behavior.
Staff were rude and failed to honor a promised price adjustment.
Hotel canceled reservation at check-in without proper notification
Business reply on Google
I am sorry to hear that you had a bad experience; however, I am unable to find a reservation in your name to see what transpired. Being Indy 500 Weekend, I assume the credit card on the reservation would not authorize. After the second attempt, if we are still unable to get an authorization for the card, we cancel the reservation. If we continue to hold a reservation without a valid form of payment, and the guest doesn't arrive, we are left with a room that can't be resold. Again since I don't have a record of a reservation in your name, this is the best explanation I can give. Dawne Smith General Manager
Hotel had smoke odor, loud noise, unheated pool, and poor communication.
Business reply on Google
Ms. Seitz, I have spoken to the staff that was here when you heard the loud noise and neither they or any other guests reported hearing anything. I'm wondering if it was a loud thunder boom that you heard as we have had some severe storms recently. If that was the case, I don't know what the staff could have done about the noise. We are sorry to hear that it disrupted your sleep. We know how hard it can be to get back to sleep once you are awaken suddenly. Dawne Smith General Manager
noisy pool area and unhelpful staff during overnight stay
Hotel rooms smell of marijuana and sewage with poor staff response.
Business reply on Google
I am very sorry about this situation and your stay Miss. Villavaso. We dont talerate smoking in rooms or in the hotel. I know how hard it is to deal with the smell of that situation and i appriate you addressing the situation to our staff. Next time this happens we will go above and beyond to do better for each and every guest. I do hope you will come back again and have alot better stay. Again i am very sorry about this
The hotel room was uncleaned and management refused a refund.
Business reply on Google
We were sorry to hear that you were disappointed with your stay. There are several discrepancies in your story; for example I am the only manager for this property and I did not speak to anyone regarding these reservations. I won't get into all of the discrepancies on a public forum; but will say that I support my staff 100%. I know that every room in the hotel was cleaned and inspected before anyone checked in and there were no 'dirty' rooms. In the past few weeks, we have been inspected by both AAA and Wyndham Hotels and scored high on cleanliness both times. As I stated above, I won't discuss all the discrepancies on an open forum; but will be more than happy to discuss them with you one on one. Of course, since you have already requested a refund through the third-party booking site you used, we will have to include them in any conversations. Again, we are sorry you didn't enjoy your stay. Dawne Smith General Manager