Baymont by Wyndham Indianapolis East
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was dirty and breakfast options were inadequate.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We're committed to maintaining high standards and your comments will help us address the areas that need improvement. We appreciate you bringing these issues to our attention and encourage you to reach out to hotel management directly to discuss your concerns further. Your insights are important as we work to enhance the guest experience.
Staff hung up the phone during a pricing inquiry.
Business reply on Google
We appreciate your feedback regarding your initial experience. It's important for us to provide excellent customer service, and we regret that your call did not meet those expectations. Your comments will be shared with our team to ensure we improve our communication process. We hope your future interactions with us will reflect the high standards we strive to uphold during your stay. Thank you for bringing this to our attention; your input is invaluable for our growth.
Personal belongings were stolen from the room by hotel staff.
Business reply on Google
We appreciate you bringing this matter to our attention and apologize for any inconvenience caused during your stay. Your feedback is invaluable, and we take all guest concerns seriously. We encourage you to reach out to our management team directly to discuss this further so they can investigate and address your concerns appropriately. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.
Hotel failed to provide promised refund after rodent infestation incident.
Business reply on Google
We apologize for any inconvenience you experienced during your stay. At our hotel, we take all feedback seriously and are committed to addressing concerns promptly and appropriately. Please reach out to our management team directly for further assistance with your refund request. We value your feedback and will use it as an opportunity for improvement.
Hotel facilities were misrepresented and staff service was slow.
Business reply on Google
We regret to hear about your experience and apologize for any inconvenience caused. Please kindly reach out to our management team to address your concerns and provide further feedback for improvement. Your input is valuable to us in ensuring a better stay for our future guests.
hotel room had blood stains and holes on the beds
Business reply on Google
We appreciate your feedback and apologize for the situation you experienced. Our team is committed to providing a safe and enjoyable environment for all guests. Please reach out to our management team to address your concerns directly. Your comfort and satisfaction are our top priorities.
Lost phone not returned and hotel is dirty and unsafe
Business reply on Google
Thank you for sharing your feedback with us. We are sorry to hear about your experience and the situation with your phone. We take all reports of lost items seriously and follow strict protocol. Your concerns regarding cleanliness and odors will be shared with the team for review. We strive to provide a safe and comfortable environment for all our guests. We encourage you to reach out to our management directly to address your concerns further.
Blood stained bedding and unhelpful staff at the hotel.
Business reply on Google
We apologize for the inconvenience you experienced during your stay. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
Unsanitary room conditions and refusal to provide a refund
Business reply on Google
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had, and we take all guest concerns seriously. We appreciate the kind words about our front desk staff and will address the issues you mentioned to prevent them from happening in the future. We always strive to provide a safe and comfortable environment for all our guests. If you have any further details to share, please feel free to reach out to our management team directly.
Room facilities were malfunctioning and the hotel was not clean.
The hotel room was dirty with unwashed linens and floor debris.
The hotel is dirty, rundown, and in poor condition.
bedbugs found in room and partial refund issued
Business reply on Google
We apologize for the experience you had at our hotel. Please feel free to contact us directly to share any details of your stay so we can address your concerns. We hope to have the opportunity to welcome you back and provide a better experience next time.
The hotel room was unsanitary, unsafe, and poorly maintained.
Business reply on Google
We apologize for your disappointing stay at our hotel. We take all feedback seriously and will address the issues you've mentioned with our team to ensure they are rectified. Your comments will help us improve our services for future guests. Thank you for bringing these concerns to our attention.
The hotel room was dirty and the bed was uncomfortable.
Room lacked amenities and was infested with bedbugs.
Business reply on Google
We apologize for the inconveniences you faced during your stay. We encourage guests to reach out to management directly for any concerns to ensure prompt resolution. Thank you for sharing your feedback - it will help us improve our services.
Disturbance from neighbors and broken heater with no staff assistance.
Business reply on Google
We apologize for the disturbance you experienced during your stay. Our staff handles situations like these according to hotel policies, and we regret any inconvenience caused. Regarding the heater issue, we sincerely apologize for any discomfort you faced, and we encourage guests to report such concerns promptly for the team to address. Thank you for providing feedback on your stay; we value your input as we continually strive to improve our guests' experience.
Unsafe environment with poor cleanliness and suspicious activity on premises.
Business reply on Google
We are sorry to hear about the discomfort you experienced during your stay. We take all feedback seriously and strive to provide a safe environment for all our guests. Our team works hard to address any concerns promptly. We appreciate your feedback and will use it to improve our services in the future.
Hotel room was unsanitary, noisy, and infested with a cockroach.
Business reply on Google
We appreciate your detailed feedback on your recent stay. We take all guest comments seriously and have shared your concerns with our management team for review and improvement. We value your insights and hope to address any issues mentioned for the benefit of all our guests.
Hotel rooms were dirty and smelled of smoke with safety concerns.
Business reply on Google
We are sorry to hear about your experience and your feedback is important to us. We'll address your concerns with the team for quality improvement. Thank you for acknowledging our great location and the positive check-in experience you had. We encourage guests to reach out to management directly to discuss specific concerns further.