Baymont by Wyndham Jacksonville Orange Park
🏨 Hotels & Travel · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room was damp with broken shower and roach infestation.
Business reply on Google
Dear Carrie Corbitt, We appreciate you taking the time to share your feedback. We are truly sorry to hear about your experience and regret that your stay did not meet your expectations. We sincerely apologize for the concerns you described regarding the condition of your room, including the musty odor, the lack of hot water, and the cleanliness issues you encountered. We understand how upsetting this must have been and appreciate you bringing these matters to our attention. Your comments have been shared with our management, housekeeping, maintenance, and pest control teams for immediate review and follow-up. Providing our guests with a clean, comfortable, and well-maintained environment is our highest priority. Thank you for your feedback. We encourage you to contact the hotel directly so our management team can gather additional details and address your concerns. We value your comments and hope to have the opportunity to restore your confidence in us in the future. Best Regards, RB, Guest Relations Manager
room lacked towels, washcloths, and soap
Business reply on Google
Dear brian lueders, We appreciate you taking the time to share your feedback and are pleased to hear that you were otherwise satisfied with your stay. At the same time, we regret the inconvenience caused by the missing in-room amenities upon arrival, as this is not the standard we strive to maintain. Your comments regarding housekeeping readiness have been shared with the team for immediate review to ensure rooms are properly stocked and inspected prior to guest arrival. We understand how important these essentials are for a comfortable stay and regret the impact this had on your experience. We are glad there were still positive aspects of your visit and hope to have another opportunity to provide you with a more seamless and fully comfortable stay in the future. Please feel free to contact management directly should you wish to discuss your experience further. Warm regards, RB, Guest Relations Manager
Hotel room had unsanitary towels and multiple broken amenities.
Front desk staff repeatedly harassed guest regarding room status
Business reply on Google
Dear Carlito, We appreciate you taking the time to share your concerns regarding your recent and past interactions with our front desk team. We are very sorry to hear that your experience at the front desk did not feel welcoming or consistent with the level of hospitality we aim to provide, particularly during your morning visits and check-in interactions. Guest recognition and respectful communication are important standards for our team, and we regret that you felt overlooked or uncomfortable during your time on property. Feedback of this nature is taken seriously and will be reviewed internally to ensure appropriate coaching and consistency in guest service interactions. We also regret that this experience has impacted your perception of your stays, especially given your repeated visits over time. Maintaining a respectful and professional environment for all guests is a priority, and concerns like these are addressed through our internal service review process. Please feel welcome to contact management directly so we may better understand your experience and follow up appropriately through the proper channels. We value the opportunity to address concerns constructively and impro
Room had smoke odor, dirty linens, and damaged bathroom fixtures.
Business reply on Google
Hi Dominique, Thank you for sharing your experience with us. We’re truly sorry to hear about the condition of your room, particularly the smoke odor, cleanliness concerns, and overall upkeep, as this is far from the stay we want our guests to have. Your feedback has been forwarded to management to address these matters with urgency, especially in improving room freshness, housekeeping standards, and ongoing maintenance. We’re glad to know you still found the bed comfortable, though we regret the rest of your stay did not reflect the level of comfort we aim to provide. We kindly invite you to contact the hotel directly so we can assist you further. We would value the opportunity to welcome you again and provide you with a much better and more refreshing experience. - NT, Guest Relations Manager
The hotel rooms were unsanitary and overpriced.
Business reply on Google
Our apologies, we will definitely look into it.
Hotel room was unsanitary and staff provided poor customer service.
Business reply on Google
Dear Jai Lucille, We regret that your stay did not meet expectations and that multiple aspects of the room and breakfast fell short of acceptable standards. Cleanliness and properly stocked amenities are essential, and your feedback regarding the bathroom, shower, and breakfast service has been shared with our housekeeping and management teams for immediate review. We understand how the situation with the deposit and front desk interaction could cause concern, and we take guest trust and transparency very seriously. Your comments will be used to ensure future procedures are handled more professionally and clearly. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please feel free to reach out to us. We hope to have the chance to provide a cleaner, more comfortable, and reassuring stay in the future. Warm regards, RB, Guest Relations Manager
violent incident occurred and staff were unreachable for assistance
Hotel rooms were dirty, damaged, and located in an unsafe area.
Hotel facility is dilapidated with safety concerns and poor hygiene.
Business reply on Google
Dear Dorielle Brashears, Thank you for taking the time to share your experience. We are truly sorry to hear about the concerns you encountered upon arrival and that your stay did not meet expectations. Guest safety and comfort are our highest priorities, and we sincerely regret that your first impression caused such distress. We take reports like yours very seriously and are reviewing the issues you mentioned, including property maintenance and security measures, to ensure that all future guests have a safe and welcoming experience. Feedback like yours helps us identify areas for improvement and reinforces the importance of maintaining high standards consistently across the property. We hope you might consider giving us another opportunity in the future, so we can provide a stay that better reflects the quality and service we strive to offer to all our guests. Sincerely, RB, Guest Relations Manager
Unsanitary room conditions and rude morning staff.
hotel room was dirty and infested with bed bugs
hotel room infested with roaches and ants with water damage
The hotel room was infested with cockroaches.
Guest injured by broken bathroom tile and received no staff assistance.
The hotel room was infested with cockroaches.
unannounced deposit requirement and difficulty receiving a refund
hotel deposit is withheld for arbitrary reasons
The hotel room was dirty and the mattress contained bugs.
Business reply on Google
Dear Nancy Kitchen, Thank you for taking the time to share your feedback. While I’m glad to hear our staff made a positive impression, I’m truly sorry that the condition of the room fell so far below expectations. What you described is absolutely not acceptable, and I want to sincerely apologize for the experience you had. Please know that your concerns are being taken seriously — we are addressing this issue with our housekeeping and maintenance teams immediately. We never want a guest to feel uncomfortable or disappointed, and I hope you’ll consider giving us another opportunity in the future to provide the quality stay you deserve. Sincerely, -RTP, Guest Relations Manager
Hotel has smoke odors, security concerns, billing issues, and poor service.
Business reply on Google
Dear Mark, Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced during your stay. The concerns you’ve raised regarding the cleanliness and safety of the property, as well as the lack of attention to breakfast service, are being taken seriously. We are committed to providing a comfortable and secure environment for all of our guests, and your feedback will help us make necessary improvements. We apologize for the inconvenience caused by the smoke odor and the inadequate response from our staff. Rest assured, we will address these concerns with the team to ensure a more positive experience moving forward. Thank you again for your input. Sincerely, CC - Guest Relations Manager