Baymont by Wyndham Kingwood
🏨 Hotels & Travel · Kingwood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor room maintenance, noise issues, and suspected bed bug infestation.
Business reply on Google
Dear Guest, Thank you for sharing your feedback. We are glad you found the location convenient, which many guests appreciate for easy access to the area. We have noted your concerns regarding room features, noise, and amenities and will address them with the appropriate teams as part of our ongoing improvements. We hope you consider visiting our hotel once again. Sincerely, Hotel Manager
room was dirty with stains, insects, and bodily fluids
Business reply on Google
Dear Brooke, We’re sorry to hear that your stay did not meet expectations and appreciate you taking the time to share detailed feedback. While we respectfully disagree with the implication that cleanliness is not taken seriously, we do acknowledge that any issues present in a guest room are unacceptable and should have been addressed prior to arrival. Our housekeeping team follows established inspection procedures, and concerns brought to our attention during a stay are handled immediately so corrective action can be taken. Additional charges referenced are standard incidental authorizations disclosed at booking and released according to bank processing timelines. Noise levels can vary due to location and other guests, though we do our best to maintain a comfortable environment. We regret that this experience overshadowed the positive aspects you noted and will use your comments as part of our ongoing efforts to improve. Sincerely, Hotel Manager
Poor service, inadequate room security, and misleading online property photos.
Business reply on Google
Dear Shannon, Thank you for sharing such detailed feedback. We are sorry to hear that your stay did not meet expectations, and we appreciate you taking the time to outline the concerns you experienced. The points you raised regarding service, room comfort, housekeeping, amenities, online photos, breakfast procedures, parking, and overall maintenance are being reviewed with our team, as this is not the level of experience we aim to provide. Your comments help us identify where improvements are needed, and we regret that your visit was not more comfortable. We hope you may consider giving us another opportunity in the future so we can offer a much better experience. Sincerely, Hotel Manager
Staff mocked disability and refused refund for pet policy conflict
Business reply on Google
Dear Guest, Thank you for sharing your thoughts. We appreciate your visit and are glad to have welcomed you. We have noted your concerns regarding pet policy communication, service interactions, and overall presentation and will review these points with our teams. We remain committed to improving comfort and invite you to visit once again. Sincerely, Hotel Manager
Hostile staff behavior and unclear deposit policies at the hotel.
Business reply on Google
Dear Honest Betty, We appreciate your stay with us and thank you for bringing these concerns to our attention. We regret that your experience fell short in several areas, and we want to extend our sincere apologies. Please know that your comments have been forwarded to the appropriate departments for review and corrective action. This is not the lasting impression we want our guests to leave with. We hope you’ll consider staying with us again so we can demonstrate the improvements we’re working hard to make. Sincerely, Hotel Manager
Unauthorized credit card charges occurred following a stay at the hotel.
Business reply on Google
Dear Guest, Thank you for sharing your detailed feedback. We regret the concern caused by your experience and understand how important security and peace of mind are, especially during a difficult time. Your comments regarding payment safety and communication have been noted and will be reviewed with our management team to ensure systems are fully secure and guest confidence is restored. Sincerely, Hotel Manager
Poor breakfast quality and infrequent room cleaning service provided.
Business reply on Google
Dear Mangala Acharya, Thank you for taking the time to share your experience. We’re very sorry to hear that your stay fell short of expectations, especially regarding breakfast, amenities, and housekeeping. Your feedback is important, and we’ll be reviewing it closely with our team to make meaningful improvements for our future guests. We hope that you will consider staying with us. Sincerely, Hotel Manager
Hotel owner acted aggressively and threatened to withhold a security deposit.
Business reply on Google
Dear Bev, Thank you for sharing your experience. We're truly sorry to hear that what began as a positive stay ended on such a stressful note. Regardless of the circumstances, every guest deserves to be treated with respect and understanding—especially during difficult times like caring for a hospitalized child. We’re relieved to hear your deposit is being returned and hope your son is doing well. Your feedback will be reviewed internally to ensure better handling of guest interactions in the future. Sincerely, Hotel Manager
Hotel manager intentionally rejected guest packages after room cancellation.
Business reply on Google
Dear Mr. Snifflz, Thank you for your feedback. Please note that you did not stay with us and left after viewing the outdoor property. Per hotel policy and Wyndham guidelines, we cannot accept packages for non-registered guests. We regret any inconvenience and appreciate your understanding of our procedures. Sincerely, Hotel Manager
Staff denied service dog access and provided poor room conditions.
Business reply on Google
Dear Guest, We sincerely apologize for the experience you described. The treatment you received is unacceptable, and we regret any inconvenience caused. We deeply respect and value our veterans and understand the importance of accommodating service animals as per legal requirements. Your feedback has been escalated for immediate review, and we are committed to addressing these concerns with our staff to ensure better service in the future. Sincerely, Hotel Manager
Staff denied promised late checkout and provided a filthy room.
Business reply on Google
Dear Guest, We sincerely apologize for the frustrating and disappointing experience you had during your stay. It’s unacceptable that your late checkout request was mishandled and that you were met with unprofessional behavior. Additionally, we regret the condition of your room, which is certainly not up to our standards. Please know that your concerns will be thoroughly addressed with our team to prevent this from happening again. We value your feedback and appreciate the opportunity to make things right. Sincerely, Hotel Manager
Staff demanded illegal pet fees and documentation for a service dog.
Business reply on Google
Dear Guest, Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you encountered. We understand your concerns about the service dog policy and the additional charges, which do not align with ADA regulations. We’ll investigate this situation further to ensure better handling in the future. We sincerely apologize for any inconvenience caused and appreciate your understanding. Sincerely, Hotel Manager
Hotel refused to provide a refund for a booking policy dispute.
Business reply on Google
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused during your booking experience. We understand how frustrating it can be when expectations are not met, and we will investigate this issue further to ensure that our policies are clear and communicated effectively. We hope you’ll consider staying with us again in the future, and we’ll make every effort to provide a better experience Sincerely, Hotel Manager
Staff harassed guests regarding visitors and room policies.
Refusal of refund for booking error and multiple room maintenance issues.
Business reply on Google
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Kingwood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your reservation was made throw Expedia and according to our record your reservation is for today 04/21/24 check-in at 2:00 pm and it was canceled by Expedia at 10:35am same day and the hotel don't know what you pay to Expedia and there is price difference on Friday's and Saturday's we did not receive any call from Expedia about your reservation. We will be addressing your concerns about The issue in the room and will fix it. We appreciate the time you took to share your concerns, and we hope that you will allow us to better serve you in the future.
Staff exhibited rude, aggressive, and discriminatory behavior toward the guest.
Front desk staff provided rude service and unprofessional treatment.
Business reply on Google
Thank you for taking the time to tell us about your stay. Taking into consideration that you can never know anyone else's trauma, and that any 2 people can give different accounts of events, a management camera review of your check in found nothing in support of your statements.
Hotel charged fees and evicted guest for having a small pet.
Business reply on Google
Hello, Our Pet Policy is : Pets are not allowed. This is posted on that website, our own website, in our lobby, and every guest is asked if they have any pets upon check-in. It is important that all guests disclose accurate information, and follow hotel policy, so we can determine if we have an available room that matches their needs.
Staff refused service dog accommodation and denied check-in to guest.
Business reply on Google
Thank you for your feedback. We apologize for for any confusion and negative experience during your check-in process. You may refer to the ADA website for guidelines on service animals and the questions that are allowed to be asked. https://www.ada.gov/resources/service-animals-faqs/
Owner withheld cash deposit and rooms were unsanitary with worms
Business reply on Google
Your room was completely trashed. I'd be happy to upload the video for you. The sheets were stained, and they'll have to be replaced so that will cost more than the $50 deposit. While hotels have Housekeeping staff it's extremely poor etiquette to leave a room in such bad condition. At least place your trash into the trash cans provided instead of all over the floor. Who wants to step on dirty diapers? If something gets spilled just ask for supplies to clean it up. You have my sympathies that 3 young children are a lot to watch and clean up after, but you are still responsible for their actions. You refused room service on your 2nd day and told the housekeepers "I'll clean it myself". To avoid being placed on DNR lists for other hotels I would recommend that you take the room service provided whenever offered and respect local Fire Code. Look for hotels that have a higher occupancy, adjacent rooms, or suites. Housekeepers have seen much worse so suffer the minor embarrassment of one seeing whatever state you have the room in and just let them clean up your mess then. Do your best to leave the room like you got it. We take pride in the quality of our rooms and must uphold that stand