π©Ί Health & Wellness Β· Rockaway Park
total experiences
replied on google
AI-classified. Tap a category to filter the experiences below.
Long delay in receiving medication and unprofessional staff behavior.
Receptionist failed to verify patient age eligibility upon arrival.
Business reply on Google
Iβm very sorry for your experience. This should have not happened. Please give me a call back at 631-220-8073
Staff refused to keep the door open for ventilation.
Staff prioritized insurance and payment over a child in physical distress.
Staff were rude and failed to properly examine the patient.
Business reply on Google
Sorry that you have that expirience. But, weβre not affiliated with Carrollwood Urgent Care.
Unprofessional medical staff at urgent care facility
Unexpected billing and poor medical treatment resulting in infection
The clinic refuses service unless patients designate them as their PCP.
Medical staff failed to diagnose a dislocated thumb from an x-ray.
Incorrect provider network billing caused medication coverage and payment issues.
Business reply on Google
Sorry for you experience, we don't really understand what are you talking about. We have five doctors in our facility. If the insurance assigned you to specific doctor, that means that every doctor in our facility can see you. It seems that you were in the office on Sunday, primary full-time doctors are off on Weekends, on the weekends we see walk ins with urgent needs. If you need primary care, please come Monday-Friday 9am-5pm or please call for an appointment. Again, Sorry for your experience with your insurance network.
Doctor failed to follow up on test results.
Front desk staff were disrespectful and unprofessional toward the patient.
Doctor failed to provide treatment and violated patient privacy laws.
office failed to provide required insurance pre-authorization number for MRI
The clinic provided incorrect COVID-19 test results for two children.
Staff refused to perform necessary medical imaging for a fracture
The business charges fees for rapid covid testing.
Staff provided incorrect medical advice and failed to process insurance billing.
Staff refused service before the stated closing time.
Urgent care refused treatment due to insurance network requirements