Bee Safe Storage
🧰 Other Services · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member refused service before the business closing time.
Business reply on Google
Hi Travis, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Staff pressured customer to purchase unnecessary insurance and lock products.
Business reply on Google
Hi Anthony, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The staff member was rude and dismissive toward the customer.
Business reply on Google
Hi pay, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Staff member provided poor customer service and was disrespectful.
Business reply on Google
Thanks so much for your feedback, Ronald. It’s our mission to provide you with top notch customer service and we’d like to know how we can serve you better. Please email [email protected] with your account and contact information and we’ll reach out to you directly.
Business denied advertised free truck rental due to short lease duration
Business reply on Google
Hi Alaysha, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Broken keypad and delayed payment processing prevent unit access
Business reply on Google
Hi, Iesha. I'm very sorry to read this. I saw your review on Yelp! as well, and have responded to you there also. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Staff harassed customer regarding billing and refund policy during move out.
Business reply on Google
Will we're sorry to hear about your experience. Please send us your account and contact information if you'd like to discuss this further. We can be reached via [email protected]. Have a nice night.
staff member exhibited discriminatory behavior and attempted unauthorized billing
Reserved locker was unavailable and hidden fees were not disclosed.
Business reply on Google
Cassy, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.