Beer Barrel Pizza & Grill
🍽️ Restaurants · Hilliard
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer experienced food poisoning and poor food quality
The pizza quality was poor and did not match the description.
poor service and low quality food preparation
Business reply on Google
Thank you for your feedback, and I’m very sorry about your experience. The delay in service, missing appetizer, lack of apology, and quality of the salad are all unacceptable and not the standard we expect for our guests, especially for someone familiar with our original location. I’ve shared your comments with our team so these issues are addressed directly. We appreciate you taking the time to let us know.
Poor food quality and high prices for the portion size received.
Business reply on Google
I’m very sorry to hear about your experience, especially after being a long-time customer. The quality issues you described with the salad and onion rings are not what we want to deliver, and I understand your frustration. I appreciate you taking the time to share this feedback, and I’ll be passing it along to our team.
Incorrect food orders and argumentative staff caused long delays
Business reply on Google
Thank you for taking the time to share this, and I’m very sorry for the experience you and your husband had. This is not the level of service or accuracy we expect from our team. The issues with incorrect orders, the interaction with your server, and the delay in getting things corrected are all concerning and will be addressed with our staff right away. We also understand how frustrating it is when a favorite spot no longer feels the same. We appreciate you bringing this to our attention and hope you might consider giving us another chance to do better in the future.
The delivered meal was inedible due to poor food quality.
Business reply on Google
I’m really sorry to hear about your experience, that’s definitely not what we want anyone to receive, especially through delivery. We understand how disappointing it is to spend your money on a meal you can’t enjoy. We appreciate you bringing this to our attention and will be sharing your feedback with our kitchen team so we can look into what went wrong with that order. If you’d like, please reach out so we can try to make this right for you.
Excessive wait times and poor communication from staff and management.
Business reply on Google
Thank you for visiting us! Come back soon!
The chicken in the Cobb salad was dry and inedible.
Business reply on Google
I’m very sorry to hear about your experience. Dry chicken on a Cobb salad is not acceptable, and I completely understand how frustrating it must have been to let your server know and have nothing resolved. This is far below the standard we want for our guests. We would really like the opportunity to make this right. Please reach out to us directly so we can address this situation and ensure it doesn’t happen again. We truly appreciate your feedback and hope we can restore your trust.
Slow service, incorrect order, and inadequate compensation for poor experience.
Business reply on Google
Thank you for sharing this feedback, and I’m truly sorry for the experience you had. Waiting over an hour for food—along with cold appetizers, an incorrect salad, and a missing item—is not the level of service or quality we aim to provide. We appreciate your past visits, and it’s disappointing to hear that this one fell so short. I’ll be addressing the delays and accuracy concerns with our team right away. The $5 discount also didn’t reflect the inconvenience you went through, and we’d love the chance to make this right. If you’re open to it, please reach out with your contact information so we can add a reward to your account for a future visit. Thank you again for bringing this to our attention — we hope to earn back your trust.
unmotivated staff and poor food quality
food contained insects and was served in poor condition
customers were ignored and did not receive service or food
Business reply on Google
I’m very sorry to hear about your experiences at our restaurant. Waiting to be acknowledged or having such long delays is completely unacceptable, especially when the dining room wasn’t busy. I understand how frustrating and disappointing this must have been. We take feedback like yours very seriously and will be reviewing this with our team to make sure every guest is greeted promptly and receives timely service moving forward.
Customer suffered food poisoning and financial loss from missed work.
Bartender added unauthorized tip amount to the customer's credit card bill.
Business reply on Google
Thank you for bringing this to our attention—and we’re very sorry to hear about your experience. What you’ve described is absolutely not acceptable, and we take situations like this very seriously. Please know this is being looked into immediately. We’d appreciate the opportunity to confirm the details and make things right. If you're willing, please reach out to us directly so we can resolve this with you as quickly as possible.
Pizzas were cold, burnt, lacked sauce, and had poor quality.
Business reply on Google
Hi Dan, we are so sorry to hear you weren't pleased with the quality of pizza you received. We have addressed this with the team. Please feel free to contact us directly so we can work to make this right with you.
The food served was soggy and had poor taste quality.
Business reply on Google
Hi Paul, we are so sorry to hear you weren't pleased with the quality of food you received. We have passed your feedback along to the team. Please feel free to contact us directly so we can make this right with you.
Hair found in pizza and long wait for cold food
Business reply on Google
We appreciate your business! See you again soon!
Large group blocked restaurant aisles while management failed to intervene.
Business reply on Google
Hi Thom, we are sorry to hear you weren't pleased with your experience. Please feel free to contact us directly to discuss further.
Poor food quality and slow service provided by the staff.
Business reply on Google
Bill, please contact us directly so we can make this right with you.
Foreign object found in pizza posing a safety hazard
Business reply on Google
Daniel-We are so sorry about your incident. We have many checks and balances in place to ensure situations like yours never occur. We are sorry that wasn't the case with your visit. I'm not sure why you weren't able to get a hold of anyone but we would like to connect and make it right with you.