Beirut Restaurant
🍽️ Restaurants · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited discriminatory behavior toward a customer based on race.
The chicken shawarma and fries were cold and dried out.
Long wait times due to prioritization of delivery orders
Business reply on Google
Hello Edgar. Blair already left a 1 star review with a complaint about the order. Your ticket somehow didn’t print. Mistakes happen and we issued a voucher for free meal to compensate. We make orders according to time stamp, and do not prioritize delivery services. If anything, we would prioritize walk up orders. I do not mind people honestly reviewing their experience, but to double up 1 star reviews for one single sandwich in order to intentionally harm and punish a local family-run business that did try to compensate you for waiting a bit extra, is malicious. We would have been happy to make things right with you.
Order delayed by printing error and cancellation request was denied.
Business reply on Google
Hello Blair. There must be some miscommunication. I am the woman you were speaking with- I never heard that you wanted your order canceled. We fulfilled your order and I gave you a voucher for free meal to compensate for the wait. Mistakes do happen, and we were trying to make it right. I’m sorry you did not feel it adequate.
The beef served was flavorless and difficult to chew.
The chicken shawarma wrap was excessively oily.
Business reply on Google
Hello Abdullah! I am so sorry to hear that your sandwich was oily. I’m not sure what happened, but we’d love another chance to make it right. Please come by and have another sandwich on the house—thank you!
The restaurant overcharged the customer and served poor quality food.
Excessive wait time for a single chicken shawarma order.
Business reply on Google
Not cool. IF there’s an unusually long wait, we make sure the customer knows and has the choice to not order and not experience that wait. You happened to come during an especially busy time and could have chosen to go elsewhere rather than wait. How shameful to give a small family run business a one star review because they didn’t serve you fast enough…
Poor food quality and rude service from staff at food truck.
Business reply on Google
How can you claim that bread with clear grill marks is cold? The meats are made in small batches daily and thankfully are so busy that we can hardly keep up. We make the food when it is ordered- it does not get fresher than that. We love our customers and take incredible joy in serving them.
The kafta wrap was soggy and contained unappealing stewed vegetables.
Business reply on Google
Aw, I’m so sorry your wrap was soggy! We’d love to have you back for a do-over. We recommend eating the kafta and lamb fresh to avoid that, but come try something else on us!
The food served was stale, reheated, and contained rotting ingredients.
Business reply on Google
Hello Catherine! Please email [email protected] to discuss your experience further. I am here every open minute (as owner/manager) and can’t think of any “combative” moments with any customers. Our meat is cooked right in front of the customer on the grill and the salads are also made to order. All items and sauces are made in small batches everyday, never old or reheated. I’m wondering if you are reviewing the wrong restaurant, to be honest. Please email me.
Rude staff interactions and poor quality of food purchased.
Business reply on Google
Stacy, I am the owner and the one who greeted you. I asked a member of staff to get baklava for you and let her know you were also picking up an order. It’s very loud in the trailer with the hood and it took a couple times of me explaining for her to understand what I was saying. I listened to her as she confirmed with you that you were a driver also placing a personal order. I guarantee no one was being rude or disrespectful toward you. Regarding our baklava: I don’t know what experience you have in Arabic food, but our baklava is special ordered from the best Arabic bakery in the country that specializes in Lebanese baklava and absolutely is authentic and fresh and made with clean ingredients. It was terribly unprofessional to leave a one star review for a restaurant partner. For someone who prides themselves in their work, this is a shocking display of unprofessionalism to betray a restaurant partner with a 1-star review aimed to hurt our rating average because you someone perceived disrespect where there was perfectly kind greeting and exchange of orders. You will not be delivering for us again.
The restaurant failed to open during the posted business hours.
Business reply on Google
Hello! I’m so sorry you were disappointed. We so rarely don’t keep regular hours. When we have our yearly inspection or a holiday we make sure to post online and give a heads up. I wish you had sent an email and given us a chance to make it right before giving a 1-star review which seems terribly vengeful and aimed to bring our average down. We would have happily given you some kind of compensation if you have approached this with differently. We love our customers and never want to disrespect their time. I hope you’ll accept our apology as we continue to do our best.
Poor food quality and inaccurate menu descriptions provided.
Business reply on Google
Whoa! There’s a lot here. I appreciate feedback, but you’ve made many assumptions about our products and practices that are not accurate. I will correct them for the sake of other readers. 1)I want to first start by addressing the false statements about the lamb. I have no idea why anyone would mix liver into their minced lamb, but we ABSOLUTELY do not mix liver in our lamb. It is 100% ground halal lamb. I don’t even know what else to say about that. 2) we buy our bread baked fresh from Phoenicia bakery. The lamb is a wet sandwich with higher fat content and grilled veg with yogurt sauce and can be messy. We warn people that it should be eaten right away so it doesn’t become soggy. We appreciate this feedback and lately have been toasting it on the flattop grill rather than the press to avoid sogginess. 3) Fries: the fries are fried when ordered (not under a warmer or anything) and are tossed with salt and western sumac, exactly as noted on our menu.
The food was overcooked, stale, and improperly seasoned.
Business reply on Google
Hello! You’re welcome to order your sauce on the side! Our salad is made fresh when ordered. I appreciate your feedback - I would have loved for you to email or reach out in way that would have given opportunity for us to make this right and earn a better review.
Staff displayed rude behavior and the food quality was poor.
The food quality was poor and not authentic Lebanese cuisine.
The food served was dry, flavorless, and contained refried fries.
The chicken shawarma was greasy and caused physical discomfort.
The lamb pita wrap had poor quality bread and bland meat.
Business reply on Google
Hey Suroush! I’m sorry to hear you didn’t enjoy the lamb wrap. I’d be happy to offer you another wrap on the house for you to try! Email me at [email protected] or show this convo if you choose to come back :) Our lamb wrap is served in traditional Lebanese pita freshly baked by a local bakery—seasoned and served with grilled onion and tomato, garlic yogurt sauce, fresh parsley and mint, and western sumac.