Bellagio Harbison Nail Spa
💅 Beauty & Spa · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and poor quality of nail design services.
Business reply on Google
Hi Avery, We are so sorry for your negative experience. If you are in hurry, please notify the front desk, each nail tech has different way to take time on the services. For your full-set , if you are not happy with your nails, our nail tech is willing to redo it for you. Please call us at your convenient time so we can discuss how to fix your nail. Thank you for your understanding
Poor quality nail application with bubbles and uneven finish.
Business reply on Google
Hi, We are so sorry to hear about your experience. You might go somewhere else instead of our salon, since we couldn’t find your record, also we don’t have any tech named Mike. Please check again.
The pedicure service did not include the expected foot massage.
Business charged adult prices for a child based on physical size.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding our children's pricing. Our salon's kids' pricing is based on the child's size and the amount of product and service time required, rather than age alone. While your daughter is 8 years old, the technician determined that her hands and feet as well as her heigh required the same level of work, product, and time as an 10-12 year old service, which is why the 10-12 year old pricing was applied (not adult price). We understand that this was not clearly communicated before the service began, and for that we apologize. We never intend to make any child feel singled out or uncomfortable. Our goal is simply to ensure pricing reflects the service provided while remaining fair to all guests. We appreciate your feedback and will work with our team to communicate our children's pricing policy more clearly in the future to avoid misunderstandings. Thank you again for bringing this to our attention, and we wish you and your daughter all the best.
excessive appointment wait time and lack of staff noise management
Business reply on Google
Thank you for sharing your experience. We sincerely apologize that your visit did not meet your expectations. We understand how valuable your time is, and we agree that appointments should begin as close to the scheduled time as possible. While unexpected delays can occasionally occur, we understand your frustration and are sorry that we were unable to serve you promptly. We also apologize for the disruptive phone conversation that occurred during your visit. Our goal is to provide a relaxing and enjoyable environment for every guest, and we regret that this situation negatively affected your experience. Your feedback is important to us, and we will use it as an opportunity to improve both our appointment management and the atmosphere within our salon. We appreciate you bringing these concerns to our attention and wish we had the opportunity to provide you with the experience you expected. Thank you
Staff caused injury and provided poor quality nail services.
front desk failed to schedule appointment causing long wait time
Business reply on Google
We are so sorry for this inconvenience. We always send our confirmation message right after you make appointment, even online or call. Please call us to fix that. Again, we apologize for this bad experience
Staff caused physical injury and botched an eyebrow waxing service.
Business reply on Google
We are sorry for this bad experience. However we couldn't find your name on our system, Please contact us to fix it. Thank you for your understanding
Poor nail quality, long wait times, and issues with gift cards.
Business reply on Google
I will report the incident to management and assist you as soon as possible. I apologize for your unpleasant experience.😭
inconsistent pricing and lack of transparency regarding extra charges
Technician rushed service and failed to provide requested nail design.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Gel nails fell off shortly after application and service was refused.
Business reply on Google
We would like to apologize for your recent experience. Please give us a call back and we can discuss how we fix it. We appreciate your sympathy
Staff provided incorrect services and treated customers rudely.
Business reply on Google
We are so sorry for this bad experience. However, our technicians tried at least 3 times to confirm the services that you wanted. The last time you visited us on 9/2024 so we couldn't know what exactly you were looking for (you told us that we should have be aware of what you wanted even you didn't say ) Again, we are sorry for your lost and also the negative experience that you had with our salon.
Nail technician refused to correct unsatisfactory nail shape
The salon is dirty, unprofessional, and provided poor manicure quality.
Business reply on Google
we are sorry to hear your negative experience, however, we couldn't find your history of services in our system. Please contact to us at our salon numbers if you actually did the services with us to solve your issue. Thank you- Bellagio Harbison Management Team
Poor quality nail service and inaccurate online appointment scheduling.
Business reply on Google
We are so sorry for your bad experience, however you are our regular and loyal clients, we hope you will give us another chance to fix it and we truly appreciate your continued trust in us.
unauthorized charges and failure to follow requested nail shape
Business reply on Google
We are sorry for the bad experience. We did work carefully with the nail tech about this issue. So we hope you will give us the second chance and try our best to make you happy again. Thank you.
poor quality manicure and pedicure with uneven application and skin staining
Business reply on Google
We’re truly sorry to hear about your experience and that you left unhappy with your service. At our salon, we always strive to deliver high-quality results and make sure our customers feel valued. While our technician did not see the same issue at the time of your visit, we understand your concerns and regret that you felt dismissed. We take all feedback seriously, and your comments about polish application and nail shaping will be reviewed with our team so that improvements are made. We would like the opportunity to make this right for you. Please reach out to us directly at [email protected] so we can arrange a proper fix or discuss another way to regain your trust.
Nail polish chipped shortly after application and quality was poor.
Business reply on Google
Thank you for bringing this to our attention. We’re sorry that your visit didn’t meet expectations. Our team is committed to improving, and we would appreciate the opportunity to discuss this with you personally. Please reach out at [email protected]
Customer overcharged for unwanted services and staff exhibited poor hygiene.