Bellagio Nail Spa ATX

Business reply on Google

I have read your feedback on Google. My name is Nina, and I was the one who did your nails. Before I even started working on your nails, your cuticle area was already scratched around the edges and slightly bleeding. I did the Gel X nails as you requested, and this type of nail only requires placing the tips on without much filing, unlike how you described. During the entire process, you never once mentioned that I was hurting you. I have 20 years of experience in the nail industry, and I always work with the principle of providing the best customer care and making my clients as happy and satisfied as possible. For anyone reading this review, please also take the time to read the other reviews my clients have written about me. I do not know why you chose to write about me in this way, but what you said is completely untrue. As for your finger pain, if your hand was truly as injured and painful as you described, you should not have had your nails done in that condition. The fact that your finger was already hurting before coming in was not my fault. I tried my best to be as gentle as possible.

Business reply on Google

Hello Angel! You got the overlay on your feet and gel french design on your toe which is $62. A basic pedicure $35. An full set overlay with design on your hard is $77. We spent over 2 hours on you and worked until 8:15 pm even we closed at 7:00. There is no way we quote your 80$ for it. We did give your to menu to read, so you should know what are you getting. And, we have clear pricing on our website. We did not overcharge you anything. After we finished your nail, you even told us we did a good job and said you have the money to pay for it. Which is your boyfriend pay for it and he just got mad because he has to pay that much. Now you came here put that on us and complaining about pricing, and how we cut your nail multiple spot even though there were no show of cut anywhere on the pictures. Every nail salon have different pricing, and we don't do price matching here. Please go get your nail done at your city, if you have that mindset. Thank you for tried us out have a good day!

Business reply on Google

Hello Loren. Sorry for the inconvenience. There was a miscommunication because of your phone got cut off. We did apologize for that and you agreed to wait for 20 mins. You walked out without saying anything before 20 mins waiting. After awhile, you came back. We were nice and still took you even it passed your turn and there were still people were waiting . Your nail got broken before you got the manicure service not because of the nail file. We use the nail file for every one without issue. And yes, we are all licensed nail tech. If you think you could do your nail better than licensed nail tech. You could do your nail at home and save money. You walked out and started to yell in the middle of the nail salon that you waited for too long. However, there were few people before you still waiting. We cannot skip them and service you immediately. Sorry, we don’t do that here. We value everyone the same. Thank you for trying us out. You have a great day!

Business reply on Google

Hello Raul! Sorry for letting you wait. For the cracking nail polish, when the nail tech did your polish, she already told you that we should only do 1 coat for matte top coat. But, you still wanted to do 2 coats. To make you happy, we did as you say. It could have work for you before, but every nail salon use different nail product. As result it cracked, you came back to ask for a full-refunded. We were nice to offer you a free fix, but you denied. Thank you for trying us out.I hope you can find better salon to serve you

Business reply on Google

Hi Karmin, I truly apologize that your experience fell short of your expectations.Your feedback is incredibly valuable to us, and I would like to personally invite you back to Bellagio Nails so that we can address and rectify the concerns you've raised. Ensuring our customers are satisfied with their experience is our top priority, and I'm committed to making things right for you. Please let me know a convenient time for you to return, and I'll ensure that your visit is met with the quality and service that you rightfully expect from us.

Business reply on Google

We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.