Bellagio Nails & Spa
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor acrylic nail application and uncomfortable staff interactions.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff member was unprofessional and failed to clean nails properly.
Business reply on Google
Hello JA, we're very sorry about your experience. I don't know if it's the same bellagio nails but we did not find you in our POS system. Please contact us so we can verify. Than you
Excessive charge for removing nail polish from big toes
Business reply on Google
Hello Kristie. You must have mistaken us to another Bellagio Nails because we couldn't find you on our POS system. We are Bellagio Nails and Spa on Austin Hwy. Because of the wrongly negative review, our rating went down. Please be kind and help us remove your comment. We're greatly appreciated and thank you.
Staff made the customer feel judged regarding their physical condition.
Business reply on Google
Hello Sarah. We're very sorry for the misunderstanding of communication with your pedicure. You have fungus on all of your toenails and we recommend you soak in vinegar to help it. Because of our advice to you that you feel judged, We're truly sorry. As a professional nail technician, we will never judged anyone about their health conditions, race , ethics, etc. We're just doing our job and not meant to harm anyone. We truly apologized for your misconception of us.
Technicians failed to shape nails correctly and charged inconsistent prices.
Business reply on Google
We're sorry for the misunderstanding of the shape you want. Please contact us so we can make it right.
Technician provided poor nail service and refused requested additional treatments.
nails broke and lifted within nine days of application
Technician removed too much eyebrow hair causing uneven appearance.
Staff member was rude and attempted to overcharge for nail services.
The business uses deceptive practices to solicit fake positive reviews.
Customer was overcharged for nail services and additional tips.
The technician rushed the pedicure service.
The business charged higher prices than initially quoted for nail services.
Poor quality acrylic nail application and rude staff behavior.
Unsanitary conditions and aggressive, unprofessional staff behavior.
Staff provided poor service and used improper acrylic removal techniques.
Staff failed to provide full service and reacted aggressively to feedback.
Staff refused to let customers sit in empty massage chairs.
Poor nail shaping quality and unexpected additional service fees
The acrylic nails began lifting the day after application.