Bellhop Movers of Charlotte
🔧 Home Services
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving crew failed to arrive and attempted to extort additional payment.
Business reply on Google
Hi Phillip! We are truly sorry to hear about your experience. We know that one of our supervisors is currently in direct contact with you to address this, and we are committed to ensuring this situation is fully investigated and properly handled. We appreciate you bringing these serious matters to our attention so we can work to make things right.
Movers damaged property and customer support is unresponsive to refund requests.
Business reply on Google
Hi Alyssa, We’re very sorry to hear about your experience and the frustration this situation has caused. I wanted to let you know that we’ve just sent you an email and have updated your damage claim with the latest information provided. Our Claims Team will be reviewing your case and will follow up with you directly regarding the next steps. We truly regret the delays in communication and are committed to resolving this matter as quickly as possible. Please keep an eye on your inbox, and if you don’t see our message, you may want to check your spam or junk folder as well. Thank you for your patience as we work to make this right.
Movers charged excessive fees and damaged personal property during the move.
Business reply on Google
Hi Lila, We’re truly sorry to hear about your experience and the frustration you encountered during your move. After reviewing your reservation, we do want to clarify a few important details. Your move involved navigating five flights of stairs, several large furniture pieces, and 50–70 boxes, with some items still being packed during the process. These factors extended the overall timeline of the move beyond the original estimate. That said, we recognize the challenges you faced and, as a gesture of goodwill, we adjusted your bill and applied a discount to help offset the inconvenience. We also provided information on how to file a damage claim, but we did not receive one from you. If any of your items were damaged, we’d still encourage you to submit a claim so our team can review and assist further. We value your feedback and will continue working to improve both our communication and customer experience moving forward.
Representative failed to accurately record moving details during the scheduling process.
Business reply on Google
We’re sorry to hear about your frustrating experience while trying to book your move. While some of the questions during scheduling may feel repetitive, they are asked to help us fully understand the details of your move so our team can come prepared and provide the best possible service. We appreciate your feedback, we will continue to improve how we balance gathering the right information with making the booking process smoother.
Movers damaged property and failed to complete the moving job.
Business reply on Google
We apologize for the experience you had during your move. We appreciate your continued trust in Bellhop and regret that this time, our service fell short of expectations. Our movers should have made a stronger effort to move all of your furniture. Given that a different team was able to complete the job later, it’s clear that these items were manageable, and we take full responsibility for the team not meeting the standard of service we aim to provide. This feedback is very valuable, and we will be ensuring better performance moving forward. Regarding the claim for your damaged toolbox, we understand how important it is to have your belongings handled with care, and we will ensure that the claims process is properly reviewed. We also recognize that the communication during your move did not meet our standards. As a way to make up for the experience, we applied a 10% discount to your move. We appreciate your feedback as we continue working to improve our service. While we understand your decision, we hope to have the opportunity to serve you better in the future. If there's anything we can do to make this right, please don’t hesitate to reach out.
movers arrived late, unprofessional behavior, and brought a child to work
Business reply on Google
We sincerely apologize for the unprofessional experience you had during your move. This is far below the standards of service we strive to provide. We take your feedback seriously and have thoroughly reviewed this situation to ensure it does not happen again. Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. We value your feedback and will use it to improve our processes and uphold the quality our customers deserve.
Movers damaged furniture, stole an antique, and left property behind.
Business reply on Google
Hi Judith, thank you for alerting us to this experience. Our Support Team is eager to address this, but we have had trouble locating your order based on the name provided. Please message us your confirmation number or contact our team directly for resolution at [email protected] - Thank you
movers were inefficient, unprofessional, and caused damage to property
Business reply on Google
Riad, we sincerely apologize for the disappointing experience you had with our service. This is far from the standard we aim to uphold. A member of our team will be reaching out to you promptly to address these concerns and work towards a resolution. Your feedback is invaluable, and we are committed to making things right. Thank you for bringing this to our attention.
Moving company damaged furniture and provided inadequate insurance compensation.
Business reply on Google
Tanvi, we’re very sorry to hear about your experience. A member of our Move Success team will be reaching out shortly to resolve these concerns. We take your feedback seriously and want to make things right. Thank you for bringing this to our attention.
customer charged additional fees after movers stated no extra costs
Business reply on Google
Jacob, thank you for sharing your great experience! We will be sure to pass along your kind words to your team. We wish you the best in your new home!
Company canceled move and charged unauthorized fees for services not rendered.
Business reply on Google
Thank you for sharing your feedback regarding your recent experience with our moving service, John. We sincerely apologize for the inconvenience and frustration this situation has caused you. Our management team has reviewed your case thoroughly and has been in contact with you to address these concerns. We understand that our movers initially refused to proceed due to the perceived distance of the move and the discrepancy in the inventory. We regret any miscommunication and the inconvenience caused by this situation. We want to clarify that our policy does include guidelines for the distance we can move furniture, and it appears there was a misunderstanding in your case. We acknowledge that you measured the distance and it was within acceptable limits. Given these circumstances, we have refunded the additional $574.40 cost of the move due to the move not being canceled as it should have been and have deducted $100 off of your cancellation fee as a measure of goodwill. We deeply regret the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact our support team. Best regards
Movers were late, rude, and caused extensive damage to personal property.
Business reply on Google
We're truly sorry to hear about the distressing experience you've had with our moving services. What you've described is certainly not reflective of the level of service we strive to provide, and we understand how frustrating and disappointing it must have been for you. We want to sincerely apologize for the tardiness of our crew, their rude behavior, and the damage caused to your belongings during the move. This is not the standard of professionalism and care we aim to uphold, and we deeply regret any inconvenience and distress this has caused you. In an effort to make things right, a member of our team has reached out to offer a solution. We understand the frustration and inconvenience you've experienced, and we're committed to resolving these issues promptly. We have waived the cost of the loading service due to the problems encountered, and an approved claim settlement has been issued for the damages to your belongings. We're truly sorry for the inconvenience and frustration you've experienced throughout this process. Your satisfaction is important to us, and we're dedicated to ensuring that any outstanding issues are addressed and resolved to your satisfaction. If there's anyt
Movers failed to perform scheduled move due to truck unavailability
Business reply on Google
Domonique, We want to extend our sincerest apologies for the inconvenience and frustration you endured on the day of your move. We understand the importance of a smooth and timely move, and we deeply regret that we were unable to meet your expectations on this occasion. As you mentioned, there was an unforeseen issue with the availability of our truck, which necessitated the unfortunate rescheduling or cancellation of your move. We understand the significant impact this had on your plans, and we sincerely apologize for the disruption it caused. Our team has taken immediate steps to address the situation and prevent such occurrences in the future. While we cannot change the past, we are committed to ensuring that we learn from this experience and make the necessary improvements to enhance our service. Your feedback is invaluable to us, and we appreciate your patience during this process. Our customer satisfaction is a top priority, and we are taking your comments seriously to make the necessary changes for a better customer experience. Once again, we apologize for any inconvenience this has caused you, and we understand your frustration. If you have any further questions, concerns,
Movers damaged furniture and failed to honor a follow-up move agreement.
Business reply on Google
We want to express our sincerest apologies for the difficulties you encountered during your recent moving experience with Bellhop. We deeply regret any inconvenience and frustration that you experienced, and we appreciate your patience as we address the concerns you've raised. We have reviewed the details of your move and your feedback, and we'd like to provide you with some clarification. Our records indicate that we provided a full-size 26' truck for your move, and our movers arrived on time and stayed for the reserved duration of the move. However, it appears that the number of items you had for the move exceeded the capacity of the truck, which contributed to the challenges you faced in fitting everything on the truck. Regarding the damages to your dining room table, we are truly sorry for the impact this had on your belongings. We understand how distressing this situation can be. Please know that we have filed an insurance claim to address the damage caused during the move. We are actively working with our claims team to ensure a fair resolution to this matter. We have carefully reviewed your comments about a follow-up move being offered to you. Upon checking our records, it a
Movers damaged furniture, ignored instructions, and provided unprofessional service.
Business reply on Google
We are sincerely sorry to hear about the appalling experience you had with our Bellhop team in Charlotte. Your feedback is essential to us, and we truly appreciate you taking the time to share your concerns with us. Please accept our deepest apologies for the inconveniences and frustrations you faced during your move. We understand that a smooth and stress-free move is crucial, and we regret that we fell short of meeting your expectations. The behavior of our movers, including the lack of professionalism and disregard for your belongings, is unacceptable, and we are taking immediate steps to address this with our team. Regarding the customer service experience, we recognize that we should have handled your case more promptly and with greater sensitivity. We apologize for the delay in addressing your concerns and the lack of follow-up communication from our claims department. This is not the level of service we strive to provide, and we take full responsibility for our shortcomings. As a gesture of our commitment to making things right, we issued a $143 refund ($79 initial refund + $64 additional refund) to your account on the past days. While this doesn't erase the negative experie
Company failed to provide promised movers and delayed refunding service costs.
Business reply on Google
Casey, we deeply apologize for the incredibly frustrating experience you had during your move. We understand the importance of a smooth and reliable moving process, and we are truly sorry for the inconveniences you faced. It's disheartening to hear that our service fell short of your expectations, and we apologize for the miscommunication and delays in resolving the situation. While we did offer a 20% discount on the second move, we realize that this didn't adequately address the inconvenience you experienced. In an effort to rectify the situation, we reviewed your bill thoroughly and made significant adjustments to bring it down from $1,644 to $447.51. We applied discounts and prorated the cost based on the time the movers were able to work. However, we fully acknowledge that this does not fully compensate for the inconvenience and added costs you incurred due to the incomplete move. We are genuinely sorry for the financial and emotional stress this has caused you. Rest assured that we take your feedback seriously, and we are actively working on improving our customer service and communication processes to prevent similar incidents in the future. Once again, we apologize for the d
Significant property damage and inadequate compensation offered by moving company.
Business reply on Google
We apologize for the damages that occurred during your move with Bellhop. We understand that you trusted us to protect your belongings and that we let you down. Preventing damages is a critical focus of our Operations Team. Due to this, we working on the claim for your order and shared this feedback with the Market Manager to ensure the mover’s performance improves in the future. Our system reflects that you recently submitted your claim form. Our Claims Team will review your submission and reach out within 1-2 business days regarding compensation. We appreciate you taking the time to share this feedback, and we look forward to resolving your concerns through the claims process. Please contact [email protected] with any questions. Thank you!
Moving crew failed to show up for scheduled appointment
Business reply on Google
John, thank you for your feedback. We apologize for the poor experience you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your team on move-day. Looking at our records, our Move Coordination Team attempted to find replacements for your team at your original reservation time. Unfortunately, we did not have a complete team available until a different day. We apologize for the stress and inconvenience that this reschedule caused you. It’s our top priority to care for our customers and reduce their stress on move-day, and it is very disappointing that we were unable to do this for you. We shared this feedback with the Market Management Team to better prepare for unexpected changes in the future.
Movers failed to arrive with a truck on the scheduled date.
Poor loading practices caused significant damage to furniture items.
Business reply on Google
C G, we apologize for the damages that occurred during your move and for the communication delays. We understand that you trusted us to protect your belongings and that we let you down. Preventing damages is a critical focus of our Operations Team. Due to this, we shared this feedback with the Market Manager to ensure the mover’s performance improves for the future. Our system reflects that you have been in contact with our Claims Team regarding these damages. We apologize that you were not satisfied with our proposed compensation. We compensate for damages based on each item’s moving industry standard weight, calculated at .60/lb as stated in our Terms of Service. We appreciate you taking the time to review and leave feedback as we continue to refine our claims processes. Please contact [email protected] with any outstanding questions about your claim. Thank you.