Belltown Self Storage
🧰 Other Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Limited facility hours, elevator issues, and lack of restroom access.
Business reply on Google
Thank you for your feedback, Christina. We’re glad to hear that our team has made such a positive impression. We truly appreciate your kind words about our managers, we are lucky to have them on our team! If you’d ever like to share more about your experience, please reach out to us at [email protected].
Reserved U-Haul truck was canceled without notice by the location.
Business reply on Google
Thank you for sharing your experience. We're committed to ensuring clear communication with all of our customers, and we'd like to understand more about what happened with your U-Haul reservation. Please email us at [email protected] so we can look into this further. We value your feedback and hope to resolve any concerns you may have.
Poor online registration, lack of parking, and rude staff.
Business reply on Google
Thank you for sharing your feedback with us about your recent experience. We apologize for any inconvenience. We strive to provide excellent service and we appreciate your insight. If you have any additional details or concerns, please reach out to us at [email protected].
Staff exhibited rude and unprofessional behavior toward the customer.
The staff was rude and the facility location is unsafe.
Business reply on Google
Thank you for sharing your feedback with us. We are disappointed to hear that we did not meet your expectations. Please reach out to us at [email protected] to provide us with more details about your negative experience so we can work to make this situation right.
inaccurate business hours listed online
business refused to rent a storage unit to a homeless individual
Stored items were stolen and destroyed by the facility.
Business reply on Google
Hi Victoria Gibson, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Are you available to give me a call to discuss your experience at our Belltown Self Storage location? Thank you for your time. Kind Regards, Cherie Tourangeau Customer Service Manager Urban Self Storage 206.920.0178
Staff closes the facility fifteen minutes before the scheduled time.
Business reply on Google
Pcpolt2012, we regret to hear that you had this experience with us. Are you available to give me a call? Thank you so much. Best Regards, Cherie Tourangeau Customer Service Manager Urban Self Storage 206.920.0178