Ben Hur Moving & Storage
🔧 Home Services · Bronx
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Company caused property damage and refused payment until sued.
Business reply on Google
Thanks Larry. Unfortunately, Management has claimed what we believed was an excessive amount for a minor damage to the building's outdoor fire escape. The matter has been resolved regardless of the suit, and outside of the court. Customer's move went smoothly.
Movers requested an excessive tip and intentionally slowed down work.
Business reply on Google
Customer was immediately contacted by our customer service. There was misunderstanding. Matter is resolved to customer's satisfaction.
Movers demanded higher tips and items were missing after the move.
Business reply on Google
We are happy to hear that the move went well and that the movers did a "phenomenal job...." We apologize for the tipping request and are taking steps to ensure it does not repeat. Ben Hur's customer service will contact you to guide you in finding the objects you believe are missing. The movers loaded from the pick-up location only the items pointed to them by your representative, in your absent, and left behind items which they were not asked to take.
Disorganized moving service and suspicious billing issues with storage unit.
Business reply on Google
Thank you Rita for bringing this matter to our attention, so we could have quickly resolved it. And many many thanks for being a valuable Ben Hur Moving and NYC Mini Storage customer for the past 9 months. Our best wishes for a Happy New Year!
Damaged items, late delivery, and dishonest staff regarding extra fees.
Business reply on Google
Mr. Ruiz, It seems that you are mistaking us, Ben Hur Moving & Storage of the Bronx, NY, with another company. We don't have your name as a customer and we service only NY and vicinity states. Feel free to email us at [email protected].
Moving company lost furniture and offered inadequate compensation for the items.
Business reply on Google
Thanks for your feedback. Our data shows that this claim has been resolved without any court, through repair and $850 settlement.
Company refused to provide a quote without a high minimum charge.
Business reply on Google
Thanks for your feedback Dan. Among other reasons, prices may simply vary due to peek and off peek times.
Movers were slow and had a conflict with the building superintendent.
Business reply on Google
Thanks for your feedback. Ben Hur does its utmost to assure a superb service. As such we dearly value your feedback. It helps us to learn and keep our overall reviews average at a high 4.5 stars.
Movers were slow, unprofessional, damaged property, and left packing debris behind.
Business reply on Google
Thanks for your feedback.
Company overcharged, arrived late, and demanded unauthorized gratuity.
Business reply on Google
Ben Hur does its utmost to assure a superb service. As such we dearly value your feedback. It helps us to learn and keep our overall reviews average at a high 4.5-stars.
Company failed to provide updates regarding a broken furniture item.
Business reply on Google
Thanks for your feedback. Ben Hur does its utmost to assure a superb service. As such we dearly value your feedback. It helps us to learn and keep our overall reviews average at a 5-stars perfection.