Ben Paris
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Slow service and cold food served at the restaurant.
Business reply on Google
Hello, Thank you for taking the time to leave us your feedback We're sorry to hear that you were underwhelmed by your meal, and that you didn't experience the outstanding customer service we usually provide. I would love to hear more about your time with us. Please don't hesitate to reach out to me at [email protected]. I look forward to connecting, and hope that we'll have the opportunity to show you the exceptional service we're known for. Best, The Ben Paris Team
Staff refused to split the check and were disrespectful to guests.
Business reply on Google
Hello Jenai, Thank you for taking the time to leave us your review and honest feedback. We are so sorry to hear about your recent experience with us regarding not being able to accommodate splitting the check due to your party size. We would never want any of our guests to leave feeling disheartened. We would appreciate hearing more about your experience, would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We would sincerely appreciate the opportunity to gain your trust and show you the outstanding service we normally provide.
Poor food quality and inattentive service at high price point.
Business reply on Google
Hello Jordan, Thank you for taking the time to leave us your review and honest feedback. We are saddened to hear that our wagyu burger missed the mark during your visit with us. We apologize that the service did not meet expectations as well. We would sincerely appreciate hearing more about your experience and how we could improve; would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.
Poor food quality and high prices for small portions
Business reply on Google
Hello Jb Jb, Thank you for taking the time to leave us your review and honest feedback. We appreciate hearing that our staff were able to provide professional and attentive service during your visit. However, we are saddened to hear that the sandwich did not meet expectations and that the overall price of the meal left more to be desired as well. If you would like to provide more details on your recent experience and how we could improve; please feel free to reach out to me at: [email protected]. I look forward to connecting. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide. -Ben Paris Management
The food quality and menu variety were disappointing.
Business reply on Google
Hello Hüseyin. Thank you for taking the time to leave us your feedback. We are sorry to know that you did not enjoy your experience with us. Would you be willing to have a conversation about your meal over email? Please don't hesitate to contact our food and beverage manager at [email protected]. We hope you'll give us the opportunity to show you the excellence that we strive for.
Poor food quality and high prices for breakfast items.
Business reply on Google
Hello Alda, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your breakfast fell short, especially when you came in with high expectations based on our reviews. It’s clear we missed the mark on both execution and consistency. The issues you described with the hash and eggs are not reflective of the quality and attention to detail we expect from our kitchen, and I understand how frustrating it must have been to receive a re-fired dish that still wasn’t prepared correctly. That’s not the experience you should have had. Equally important, I hear your concerns around value. When a meal doesn’t meet expectations, the price point only amplifies the disappointment, and I completely understand why this left you feeling let down. We aim to deliver both quality and a sense of worth in every visit, and we clearly didn’t achieve that during your time with us. I would genuinely appreciate the opportunity to make this right and provide the level of food and experience we’re known for. If you’re open to it, I’d love to invite you back for a dining experience that not only meets but exceeds your expectations. Please feel free to reach out to me directly
Food was served cold due to poor staff attentiveness.
Business reply on Google
Hello Arthur, Thank you for taking the time to leave us your review and honest feedback. We are so sorry to hear that the service and food did not meet expectations during your dining experience with us. We would like to hear more about how we can improve; would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We would appreciate the opportunity to gain your trust and provide a more memorable experience in the not-so-distant future. -Ben Paris Management
excessive wait times for ordering, food delivery, and the final check
Business reply on Google
Hello Rachel, Thank you for taking the time to leave us your review and honest feedback. We regret to hear about the long wait times and poor service. We do not want our guests to leave feeling anything short of amazing; would you be willing to share more of your experience with us by continuing this conversation through email? Please email me at: [email protected]. I look forward to connecting. We would greatly appreciate another opportunity to show you the outstanding level of service and food quality we normally provide. -Ben Paris Management
The food quality did not justify the high price paid.
Business reply on Google
Hello Mariah, Thank you for taking the time to leave us your review and honest feedback. We are so sorry to hear that the food and service did not live up to expectations. If you would like to share more details on how we can improve; please email me at: [email protected]. I look forward to connecting. We would greatly appreciate another opportunity to show you the outstanding level of service and food quality we normally provide; and we would like to invite you back with your meal on us. -Ben Paris Management
restaurant failed to honor waitlist and closed while customers were waiting
Business reply on Google
Hello Deniz, Thank you for taking the time to leave us your review and honest feedback. We are sincerely sorry to hear about the lack of communication and long wait. We would not want any of our potential guests to leave our location disheartened. Would you be willing to share more of your experience with us through email? Please email me at [email protected]. I look forward to connecting. We would sincerely appreciate the opportunity to try to host you again and show you the level of outstanding service we normally provide. -Ben Paris Management
Poor service, rude staff, and low quality food and facilities.
Business reply on Google
Hello Sophia, Thank you for taking the time to leave us your review and honest feedback. We are so sorry to hear that our service did not meet expectations during your dining experience with us. We regret to hear that the Ben Paris breakfast missed the mark as well. However, for future reference regarding the vertical ID- we were unable to accommodate him due to the Washington State Liquor Board control regulations. Even if someone is 21 years of age or older we are required to follow these rules and remain in compliance. We understand why this is frustrating and apologize for the inconvenience. We would like to hear more about your recent experience and how we can improve. Would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We would love the opportunity to host you again and show you the level of outstanding service we normally provide. -Ben Paris Management
The burger was burnt and the salad had poor flavor balance.
Business reply on Google
Hello Dameli, Thank you for taking the time to leave us your review and honest feedback. We appreciate hearing that you enjoy having brunch with us; however we regret to hear that our dinner service did not meet the same expectations. We are sorry to hear that the Caesar salad and burger were not up to par as well. We would like to hear more details on how we can improve; would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We would love the opportunity to host you again and show you the level of outstanding service we normally provide. -Ben Paris Management
Staff provided disrespectful service and made customers feel unwelcome.
Business reply on Google
Hello Amaya, Thank you for taking the time to leave us your review and honest feedback. We are so happy to hear that you enjoyed our food; however, we are deeply saddened to hear about the poor reception and service during your dining experience with us. I would like to hear more about your time with us; would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We hope you’ll consider a future visit with us; we’d be grateful for the opportunity to make a better impression. -Ben Paris Management
Hostess bypassed the waitlist and provided unfair seating priority to customers.
Business reply on Google
Hello R Ba, Thank you for taking the time to leave us your review and honest feedback. We are happy to hear that you had a positive experience with our server. However; we are so sorry to hear about the long wait and your experience with the hostess. We would like to hear more about how we can improve; would you be willing to continue this conversation through email? Please email me at: [email protected]. I look forward to connecting. We hope you’ll consider a future visit with us; we’d be grateful for the opportunity to make a better impression. -Ben Paris Management
Menu mislabeled allergens and food quality was poor.
Business reply on Google
Hello CG, Thank you for taking the time to leave us your valuable feedback. We’re very sorry to hear about your experience with us. I'd love to hear more about your meal; would you be willing to continue this conversation through email? Please feel to reach out at [email protected]. I look forward to connecting. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide. -Ben Paris Management
customers were ignored by staff for forty-five minutes
Business reply on Google
Hello Sean, We regret to hear to hear about your experience with our customer service. We pride ourselves on delivering exceptional service, but also on our commitment to making improvements when we don't get it right the first time. I’d love to hear more about your visit; would you be willing to continue the conversation through email? Please email me at [email protected]. I look forward to connecting. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.
Staff member served food while actively bleeding from the nose.
Business reply on Google
Hello J We are sorry to hear that you did not enjoy your time with us. We would like to mention that our server did not have a nosebleed, only raspberry preserves on their nose. As for our service through the rest of your experience, we are saddened to know that you were left feeling anything other than thrilled. We don't only pride ourselves on delivering exceptional service, but also on our commitment to making improvements when we don't get it right the first time. I'd love to hear more about your visit, would you be willing to continue the conversation through email? Please email me at [email protected]. I look forward to connecting with you. -Ben Paris Management
The food and drinks were overpriced and of poor quality.
Business reply on Google
Hello No Face No Face, Thank you for taking the time to leave us your review and honest feedback. We are so sorry to hear about your recent experience with us at the Ben Paris. We appreciate the compliments on the atmosphere and are happy to hear that the staff were kind. However, we regret to hear that the ricotta pancakes, matcha latte, and menu prices did not meet expectations. We would like to hear more about how we can improve, would you be willing to give us your feedback by contacting us directly? Please email me at: [email protected]. I look forward to connecting. We hope you'll consider giving us another opportunity to make a better impression. -Ben Paris Management
The Thanksgiving meal served was poorly prepared and lacked quality.
Business reply on Google
Hello Breanna, Thank you for taking the time to leave your valuable feedback. We really appreciate it! We also appreciate knowing that our superb team, even with the busy event, was a highlight for the experience. We thoroughly apologize and are disappointed to read about the rest of your visit with us. We pride ourselves on delivering exceptional service, but also on our commitment to making improvements. I’d love to hear more about your visit, would you be willing to continue the conversation through email? Please email me at [email protected]. I look forward to connecting. We hope to earn another chance to regain your trust and give you a lovely meal in the future. Sincerely, Juan Lopez Task Force Food and Beverage Manager at Ben Paris
The chicken dish was unseasoned and overpriced.
Business reply on Google
Hello Valued Guest, Thank you so much for taking the time to leave us a review. We sincerely apologize for your disappointing experience in our restaurant. It sounds like we missed the mark with our cuisine, as well as our prices. We would love the opportunity to address your concerns directly. Please email Our Director of Food & Beverage, Thor Messer at [email protected]. We look forward to connecting. We hope to have the opportunity to serve you again and provide a more positive experience. We look forward to hearing from you and hope to welcome you back in the near future. Sincerely, Ben Paris