Best Motel By OYO Chicago I-90
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel location and environment felt unsafe and suspicious.
Business reply on Google
Dear Guest, Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the discomfort and safety concerns you encountered during your stay. Your safety and satisfaction are our top priorities, and we take such matters very seriously. We understand that the environment you described did not meet the standards we strive to uphold. We will be reviewing your comments with our team to ensure that necessary improvements are made. If you would like to discuss this further or if there is anything we can do to assist you, please feel free to reach out to us at [email protected]. Thank you for bringing this to our attention. Team OYO
Hotel failed to provide room and did not issue a refund
Business reply on Google
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the computer error that resulted in the unavailability of your room. We understand how frustrating this situation must have been, especially after your long journey. We are also sorry to hear about the delay in processing your refund. Please reach out to us at [email protected], and we will prioritize your case to ensure it is resolved promptly. Your feedback is invaluable to us, and we are committed to improving our services. Thank you for your understanding. Team OYO
hotel failed to provide room and refused to issue a refund
The motel room was unsanitary with broken and dirty amenities.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay. It is concerning to hear about the issues with the toilet, pillows, and overall cleanliness of the room. We strive to maintain high standards, and it seems we fell short in this instance. Your comments regarding the phone reception and value for money are also noted, and we will address these matters with our team to ensure improvements are made. We appreciate your feedback as it helps us enhance our services. If you would like to discuss this further, please reach out to us at [email protected]. Thank you for your understanding. Team OYO
property condition issues and refusal of refund for non-smoking room
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay and for the discrepancies between the property’s presentation and its actual condition. We understand how frustrating it must have been to be moved to multiple rooms without finding a satisfactory solution. We take your concerns seriously, especially regarding the customer support you received and the refund process. Your feedback is invaluable in helping us improve our services. Please reach out to us at [email protected] so we can assist you further and address your concerns more effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in OYO. Team OYO
Hotel refused refund after booking cancellation and has poor facility conditions.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the location of your reservation and the challenges you faced during the cancellation process. Your safety and satisfaction are our top priorities. We understand your concerns and are here to assist you with your refund request. Please reach out to us at [email protected] for further assistance, and we will ensure that your issue is addressed promptly. Thank you for your understanding. Team OYO
reservation not found and front desk window closed
Business reply on Google
Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand how frustrating it must have been to arrive late and find that your reservation was not available. This is not the level of service we strive to provide. Please reach out to us at [email protected] so we can investigate this matter further and ensure it does not happen again. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Thank you for your understanding. Team OYO
Motel has pest infestations, long wait times, and inconsistent pet policies.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, including the lack of room readiness and the cleanliness issues you mentioned. Your concerns regarding pests and the overall environment are taken very seriously, and we will address these matters with our team to ensure improvements are made. We appreciate your kind words towards our staff, and we will make sure to pass on your positive energy to them. Your experience does not reflect the standards we strive to uphold, and we are committed to making necessary changes. If you would like to discuss this further or require assistance, please feel free to reach out to us at [email protected]. Thank you for your understanding. Best regards, Team OYO
The hotel room was filthy and contained a mouse.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the cleanliness and the presence of a mouse in your room. This is not the standard we strive to uphold at OYO, and we take your concerns very seriously. Please know that we are addressing this issue with our team to ensure that such incidents do not occur in the future. Your comfort and satisfaction are our top priorities. If you would like to discuss this matter further or seek assistance, please feel free to reach out to us at [email protected]. Thank you for bringing this to our attention. Team OYO
The motel is located in an unsafe neighborhood.
Business reply on Google
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear about the distressing situation you encountered during your stay. Your safety and comfort are our top priorities, and we take such matters very seriously. We would appreciate the opportunity to discuss this further and address your concerns. Please feel free to reach out to us at [email protected]. Thank you for your feedback, and we hope to serve you better in the future. Team OYO
The motel lobby and rooms were dirty and staff were rude.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your recent stay. It is unacceptable that you encountered rude staff and a dirty building, and we understand how frustrating this must have been for you. Your comments are invaluable to us, and we will address these issues with our team to ensure that we improve our service and maintain the cleanliness standards our guests expect. If you would like to discuss this matter further, please reach out to us at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Team OYO
The room contained mold and had a foul odor.
Business reply on Google
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the condition of your room and the discrepancies between the online images and reality. Your experience is not reflective of our standards, and we take your concerns seriously. We are committed to ensuring a comfortable and pleasant stay for all our guests, and your feedback will help us address these issues. If you would like to discuss this further, please reach out to us at [email protected]. Thank you for bringing this to our attention. Team OYO
room contained black mold and management refused a refund
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, particularly regarding the presence of black mold in your room. This is certainly not the standard we strive to uphold, and we understand how concerning this must have been for you. We take such matters very seriously and would like to investigate this further. Please reach out to us at [email protected] so we can assist you with your refund request and ensure that your concerns are addressed appropriately. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Team OYO
room contained drug paraphernalia, black mold, and broken infrastructure
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you encountered during your stay. It is concerning to hear about the condition of the rooms and the issues you faced, including the cleanliness and maintenance problems. This does not reflect the standards we strive to uphold at OYO. We understand how frustrating it must have been to deal with these issues, and we appreciate your patience while our team attempted to resolve them. Your comments regarding the lack of a smoke detector and the state of the facilities are taken very seriously, and we will ensure that this feedback is addressed with our management team. Please reach out to us at [email protected] so we can further assist you and work towards a resolution. Your satisfaction is important to us, and we hope to regain your trust in the future. Thank you for your understanding. Team OYO
The motel room was unsanitary and the furniture was broken.
Business reply on Google
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the unacceptable conditions you encountered in your room, including cleanliness issues and maintenance problems. This is not the standard we strive to uphold at OYO, and we take your concerns very seriously. We understand how disappointing this experience must have been for you, especially regarding the refusal of a refund. Please know that we are committed to addressing these issues to ensure they do not happen again. If you would like to discuss this matter further or seek assistance, please reach out to us at [email protected]. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention. Team OYO
The hotel room was unsanitary, infested, and in poor condition.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the presence of pests, cleanliness concerns, and maintenance problems. This is not the standard we strive to uphold at OYO, and we are truly sorry for the discomfort you experienced. We take your comments seriously and will address these matters with our team to ensure that such situations do not occur in the future. Your satisfaction is important to us, and we appreciate your input as it helps us improve our services. If you would like to discuss this further or require assistance, please reach out to us at [email protected]. Thank you for your understanding. Team OYO
hotel refused refund after falsely marking confirmed booking as no-show
The motel room was unsanitary with pests and damaged furniture.
The room was dirty with stained linens and damaged surfaces.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of your room during your stay. The issues you mentioned, including the cleanliness of the sheets, bathroom, and overall room, are unacceptable and do not reflect our standards. We take your concerns seriously and will address them with our housekeeping team to ensure that such situations do not occur in the future. Additionally, we appreciate your feedback regarding the lack of a refrigerator, as we strive to provide all necessary amenities for our guests. If you would like to discuss this matter further or if there is anything we can do to make it right, please feel free to reach out to us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Team OYO
The room was unsanitary and lacked basic amenities like clean linens.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is unacceptable that the room was not properly prepared, and we regret that you encountered issues with cleanliness and towel availability. Your comments are invaluable, and we will address these concerns with our team to ensure that such situations do not occur in the future. We strive to provide a comfortable and pleasant experience for all our guests, and we are sorry that we fell short in your case. If you would like to discuss this further, please feel free to reach out to us at [email protected]. Thank you for your understanding. Team OYO