Best Nail Salon & Spa
💅 Beauty & Spa · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer was double charged for poor quality nail service
Overcharged for services and received poor quality nail work.
Technician ignored instructions, caused injury, and provided poor quality nail service.
Customer felt held against their will after price dispute and discrimination
Poor quality nail application resulted in lifting after one week.
Staff argued over pricing and charged for unrequested services.
Business reply on Google
Hi Barbara, this is Damon who talked to you and your husband. I didn't have a chance to hear the full story when I came talked to you. All I heard was 'they're arguing ' and I simply said thats just how they talked and you guys immediately walked out. Honestly Ididn't have a chance to adjust anything. However, I sincerely apologize for their behavior and truly want to make it right for you guys. Please call/text me at (623) 203-6513 . Thank you for your understanding and hopefully I get a second chance to make it right for you guys.
Unsanitary tools, physical injury from drill, and poor pedicure quality.
Staff provided incorrect service and physically detained customer in the salon.
Technician provided poor nail shaping and incomplete service
Poor quality nail application and injury caused by electric filer
Business reply on Google
Thank you for taking the time to share your feedback. I truly appreciate your honesty, and I’m sorry to hear that your recent experience didn’t meet your expectations. We always strive to provide the highest quality service, and it’s disappointing to hear that you weren’t satisfied with your nails. Our goal is to ensure every client leaves happy, and if something isn’t right, we want to make it right. If you’re open to it, I’d love to have you come back in so we can assess the issue and make sure you’re fully satisfied. As for our team, I can assure you that all our nail techs are licensed professionals who continuously train to stay updated with the latest techniques. However, I completely understand that every client has different preferences, and we value constructive feedback to help us improve. I’d love the opportunity to personally address your concerns and make things right. Please feel free to DM my IG @salon.ceo so we can discuss a solution that works for you. Looking forward to hearing from you and hopefully welcoming you back.
Technician caused physical injury and infection during improper nail removal service.
Business reply on Google
Dear Jasmine, We are sorry that you had that experience. Appreciate your sharing which helps the improvement for the team. Hope we would have a chance to serve you better, next time. Kind Regards, Jamie
Customer was denied service after waiting for a scheduled appointment.
Business reply on Google
Dear Brenda, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your visit. We strive to provide excellent service to all our clients, and it is clear we fell short in this instance. Your feedback is invaluable, and we will address these issues with our team to ensure this does not happen again. Best regards, Jamie
Nail service quality did not match request and was overpriced
Business reply on Google
Dear Vanessa, We truly empathize with your disappointment in the outcome. We appreciate your openness in sharing your experience . Your feedback is invaluable in helping us improve and provide a better experience for you in the future. Happy New Year! Warm Regards, Jamie Best Nails&Spa 602 439 1943
customer was overcharged for nail services and received poor quality work
Business reply on Google
Dear Vae, We appreciate your choice of Best Nails & Spa and willingness to share your feedback. Your visit is highly valued, and we thank you for your trust in our services. We acknowledge your concerns regarding pricing and service quality. The rising costs of supplies have posed challenges, but please be assured that we are fully committed to delivering both affordability and outstanding quality. If you have any questions, need further assistance, please reach out to us at 623-439-1943. We genuinely hope to make your next visit a more eagerly anticipate the opportunity to serve you even better in the future. Warm regards, Jamie, Best Nails& Spa.
Staff caused physical injury and failed to perform requested nail services.
The customer received poor quality nail and manicure services.
Business reply on Google
Hi ren.We very sorry to hear about your unhappy experience. For all services we all have 7 days warranty. Please give us a call at 602 439 1943 and let us know how we could assist you better ,we can make it right for you. Thank you.
Eyebrow wax resulted in uneven shape and skin cuts.
Business reply on Google
we very sorry for your unhappy experience, we truly appreciate your feedback. Your feedback always matters to us. Please give us a call at 602 439 1943 and let us know how we could assist better you so we can make it right for you. Thank you.
Staff interrupted service and acted rudely toward the customer
Business reply on Google
Hello Milee. I would like to apologize. I will talk to my workers and make sure this doesn't happen again.
Customer was overcharged for a standard nail service compared to previous visits.
Business reply on Google
Hello Tatyanna I'd like to apologize for the unpleasant experience. Before the service begins please ask the nail tech how much your set will cost. I'd like to remind you that inflation has affected all business as well. Thank you for the feedback and hope you'll visit again. We would like you to have a better experience at our salon.
The salon equipment and facility were unsanitary and service was incomplete.
Business reply on Google
Thank you for the feedback. I apologize for the bad experience you had.