Best Western Houston Bush IAH Intercontinental Airport Inn
🏨 Hotels & Travel · Humble
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Rude staff, broken elevator, and unsafe airport shuttle overcrowding.
Broken elevator, moldy rooms, and poor housekeeping service.
Business reply on Google
Dear Percy Freeman, We regret to hear that your stay did not meet expectations and that you experienced multiple issues, including non-functioning elevators, mold and mildew in your initial room, strenuous stairs, and housekeeping service not meeting your needs. Guest comfort and safety are very important to us, and we have noted your feedback for immediate review with the appropriate teams. We encourage guests to report any issues during their stay so they can be addressed promptly. We look forward to welcoming you back for a more comfortable and improved experience. Sincerely, Hotel Manager
breakfast juice and waffle machines were not functioning
Excessive noise, rude staff, and lack of breakfast amenities.
Business reply on Google
Dear Vanessa Doyle, We regret that your stay did not meet your expectations. Guest comfort, quiet, and responsive service are important priorities for our property. Your concerns regarding noise from neighboring rooms, front desk interactions, towel availability, breakfast service, and coffee machine functionality have been noted and will be reviewed with the appropriate operational teams. It would be better, if you had reported any issue in the room during your stay so we could have addressed them at that point of time, and your remaining stay would have been smooth and comfortable. We hope you will give us another opportunity to provide a better experience and look forward to welcoming you back to our hotel. Sincerely, Hotel Manager
Hotel has unsanitary room conditions and poor food quality.
Business reply on Google
Dear Gary Gouger, We regret that your stay did not meet your expectations regarding cleanliness, breakfast service, and overall room condition. Guest comfort and maintaining property standards are priorities for our team, and your concerns regarding the breakfast area, room odor, flooring, and lobby environment have been noted for review with the appropriate departments. Our staff regularly monitors cleanliness and food service areas, and we appreciate your detailed feedback as we continue working to improve the overall guest experience. Sincerely, Hotel Manager
Hotel cancelled reservation without notice after charging the customer's credit card.
Business reply on Google
Dear Max Cheng, We acknowledge your feedback regarding reservation handling and communication. Our systems aim for smooth guest experience and your comments have been noted for review with concerned teams. We remain committed to improved coordination and welcome you again. Sincerely, Hotel Manager
The hotel rooms and floors were dirty and smelled of mold.
Business reply on Google
Dear Josh Lowry, Thank you for sharing your feedback. Cleanliness, maintenance, and prompt service are essential standards for a comfortable stay, and your comments will be reviewed with the team to address these concerns and strengthen overall guest experience going forward. Sincerely, Hotel Manager
Staff engaged in racial profiling and rude behavior toward guests
Business reply on Google
Dear Joss, We take concerns regarding guest treatment very seriously. However, the situation described may be based on misunderstanding, as our hotel does not tolerate discrimination of any kind and all guests are treated with fairness and respect. Statements like these create a misleading impression of our staff and property. Your feedback regarding communication and service has been noted and will be reviewed internally. Sincerely, Hotel Manager
room has moldy smell, broken appliances, and poor maintenance
Business reply on Google
Dear Mike Laplante, Thank you for sharing your detailed feedback and for recognizing our front desk team’s friendliness and assistance in arranging a new room. We regret the experience you described regarding room odor, bathroom sealing, AC, mini fridge, and mattress comfort. Your concerns have been carefully noted and will be addressed with our housekeeping, maintenance, and management teams. We invite you to visit our hotel once again. Sincerely, Hotel Manager
Air conditioning malfunction required multiple room changes during the night.
Hotel refused to provide a refund for a cancelled flight.
Double booking error and poor quality breakfast provided
Business reply on Google
Dear Deepak Joshi, Thank you for sharing your feedback. We take all reservation matters seriously, and our records show that the booking details and policies were reviewed carefully at the time of your stay. We understand how frustrating billing concerns can feel, but we did not find evidence of a double booking on our end, and the refund request could not be approved based on the information provided. Our breakfast follows set quality and safety standards, and we regret if it did not meet your expectations. We appreciate your perspective and will continue working to ensure clear communication and a positive experience for all guests. Sincerely, Hotel Manager
Poor breakfast quality, shuttle issues, and unhelpful staff regarding booking errors.
Business reply on Google
Dear Deepak Joshi, Thank you for sharing your feedback. We appreciate your honesty, as it helps us identify areas for improvement. We regret that your experience with breakfast, shuttle service, and front desk assistance did not meet your expectations. Your comments have been noted, and we will address these concerns with our team to ensure better service and quality. We hope you’ll consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
hotel refused to refund a booking made by mistake
hotel has bed bugs, dirty linens, and poor shuttle service
Business reply on Google
Dear Jon Jon, Thank you for sharing your feedback. We have noted and understood the concerns mentioned regarding the shuttle service, staff interaction, room cleanliness, and the pest concern. These matters will be addressed with our designated teams for review and improvement. Please note that our hotel regularly conducts pest control and this may be an isolated incident. However, we encourage our guests to report any issue during their stay so it can be addressed promptly. Sincerely, Hotel Manager
hotel room was unsanitary and lacked functional safety equipment
Business reply on Google
Dear Kayla Rasmussen, Thank you for taking the time to share such detailed feedback. We have noted your comments regarding bedding, towels, bathroom fixtures, room readiness, and overall cleanliness and shared them with our housekeeping and operational teams for thorough review. We hope you had the chance to report your concerns at our front desk; we always encourage guests to report issues during their stay for immediate attention. Please visit us again so we can provide a significantly better experience. Sincerely, Hotel Manager
Hotel room lacked air conditioning and refund process was difficult.
Business reply on Google
Dear Guest, We sincerely apologize for the discomfort and inconvenience you experienced during your stay, especially after arriving late at night when a smooth and comfortable check‑in is most important. Air conditioning is a basic expectation for our guests, and we regret that the lobby and your room did not meet that standard. We also understand your frustration regarding the lack of immediate room alternatives and the delay in confirming your refund, and we are reviewing these issues with our team to ensure they are addressed promptly. Your feedback is valuable, and we are committed to improving our communication, service, and facilities so that future guests receive the reliable and comfortable experience they deserve. Sincerely, Hotel Manager
Broken elevator and non-functional moldy hair dryer in room.
Business reply on Google
Dear Dulce Doblado, Thank you for taking the time to share such detailed feedback. We’re glad to know the location and smooth check?in process were convenient for your travel, but we regret to hear about the challenges you faced with the elevator, the hair dryer, and the overall impression of value. Your observations are important, and we’ll be sure to review them closely with our team to ensure improvements are made. We appreciate your honesty and hope that future visits provide a more seamless and comfortable experience. Sincerely, Hotel Manager
Shuttle delays, poor room hygiene, broken appliances, and safety hazards.
Business reply on Google
Dear Deborah Coppens, Thank you for taking the time to share such detailed feedback with us. We appreciate you letting us know about your shuttle experience, room setup, and breakfast expectations, as well as the items you found essential for comfort and safety such as the pillows, refrigerator, shower curtain length, and grab bars. We’ve noted each of these points so the appropriate departments can improve them moving forward. We also encourage guests to report any issues during their stay so our team can address them promptly. Your comments help us elevate the overall guest experience, and we hope you’ll consider staying with us again in the future. Sincerely, Hotel Manager
room contains extensive black mold and a ladybug infestation
Business reply on Google
Dear Corsa, We are sorry to hear about your concerns; however, we must clarify that our property follows routine inspection, housekeeping, and preventative maintenance procedures, including regular pest control and moisture monitoring. We do not have any confirmed reports of mold infestation of the nature described, and bedding, furnishings, and pillows are cleaned and replaced in accordance with brand standards. Occasional insects can appear seasonally, but these are addressed through ongoing treatments. Any room-related concerns should be reported immediately to the front desk so our team has the opportunity to inspect, remedy the situation, or offer alternate accommodations when available. While we appreciate your feedback, your comments have been documented for review as we continue to uphold guest safety and comfort. Sincerely, Hotel Manager