Best Western Inn & Suites San Diego
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
excessive noise from neighboring rooms and lack of staff resolution
Hotel room was noisy and management failed to provide promised refund.
Poor room placement and disorganized, inadequate breakfast service.
hotel room and breakfast area infested with cockroaches
unclear check-in times and unexpected additional fees for room and parking
Front desk staff refused early check-in and provided inconsistent service.
Room requests ignored, damp sheets, and poor housekeeping service provided.
hotel construction, poor room cleanliness, and inadequate customer service resolution
hotel rooms were dirty and smelled bad with no refund provided
Unreliable breakfast, poor cleanliness, rude staff, and broken hotel amenities.
Business reply on Google
Dear Kim, Your voice is important to us, and we appreciate you for making it heard. What you have shared does not convey the high-quality experience we are typically known for, so we're grateful you brought your concerns to our attention. Rest assured, your feedback will be shared with the respective teams as we ensure we uphold our standards across the board. If you would like to discuss this matter further, please consider reaching out to us offline. In the future, we hope you consider giving us another chance to change your perceptions and showcase our true caring nature of hospitality. Thank you. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
The hotel charged a higher parking fee than the agreed rate.
Business reply on Google
Dear Faye, Thank you for taking the time to share this feedback. We’re sorry the billing outcome did not align with what was discussed during the stay, as clarity and consistency are fundamental to trust. Rate communication and follow-through matter, and this is being reviewed to ensure expectations are aligned across booking channels and at the desk so future stays are seamless. We would welcome the opportunity to invite you back for a stay that feels straightforward and handled with the care you expect. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
noisy room and inadequate breakfast service provided by the hotel
Business reply on Google
Dear Bei, Thank you for your feedback regarding your recent stay. We're sorry that the noise from the road disturbed your rest and that the breakfast offerings did not meet your expectations. Please know that we also apologize for any lack of friendly and helpful service from our team, as this is not typical of us. Your concerns will be shared with our staff to ensure improvements are made swiftly. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
The hotel fails to restock breakfast items for guests.
Business reply on Google
Hi Jacob, Thank you for sharing your feedback. We are glad to know the room met your expectations. However, your comments regarding food not being restocked and the response you received from our team are taken very seriously. This is not the level of hospitality we aim to provide, and we appreciate you bringing it to our attention so we can address it directly with the appropriate staff. We value your insight and will use it to improve the consistency and attentiveness of our breakfast offerings. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
The hotel pool was dirty and rooms had an unpleasant odor.
Poor internet connectivity and unprofessional daytime staff service.
Business reply on Google
Dear Moe, Thank you for sharing such detailed feedback with us. We’re sincerely sorry that your experience didn’t reflect the respectful and reliable service we expect every guest to receive. Your comments about our daytime team and the Wi-Fi have been brought to management’s attention so we can address these issues directly and reinforce better communication and consistency. It’s good to know one of our overnight team members made a positive difference, and we’ll be sure to recognize them. We appreciate you taking the time to outline your concerns and are using your feedback to make meaningful improvements for future stays. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
Inaccurate room amenities, poor breakfast availability, and excessive noise disturbances.
Business reply on Google
Dear Tammy, Thank you for taking the time to share your experience with us. We’re sorry your stay did not meet expectations and truly understand how the room setup, breakfast experience, and noise concerns impacted your comfort. Your feedback is important and will be reviewed closely with our management team to address these matters and improve future stays. We hope to have another opportunity to go above and beyond for you in the future. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
Uncomfortable beds, noise issues, and inadequate breakfast service.
Presence of cockroaches and excessive noise in the hotel room.
Business reply on Google
Dear Zeba, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It’s deeply concerning to hear about the challenges, as this is far from the experience we aim to provide. Your feedback is invaluable, and we will review these concerns to ensure they are addressed. We regret that your stay was not the relaxing experience you were hoping for, and we hope there may be an opportunity in the future to regain your confidence and provide a stay that reflects the quality and care you deserve. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego
Hotel overbooked rooms and failed to assist displaced group travel guests
Business reply on Google
Dear Dustin, Once again, I offer my apologies for your experience and understand your frustrations. This is not a typical situation for us; nevertheless, I understand we have room for improvement in this respect. If you wish to discuss this further, please feel free to contact us directly. The last thing we want to do is leave you with a poor impression of our hospitality. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
hidden parking fees and lack of transparency regarding parking costs
Business reply on Google
Dear Touria, Thank you for sharing your feedback. We understand how frustrating the parking situation was, and apologize for any inconvenience. Your experience is something we take very seriously, and our team will work to improve communication. We appreciate your comments and hope to welcome you back and provide a better experience in the future. Please get in touch with us directly if you wish to discuss anything related to your stay in more detail. Andrew Cooper, General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area