Best Western Northwest Inn
🏨 Hotels & Travel · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The air conditioning unit malfunctioned and produced a high-pitched noise.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Nick
room contained mold and staff refused to provide a new room
Business reply on Google
We don't have guest name Victor Anguiano-sanchez in our guest list in system. Thank you.
The hotel room was dirty and had non-functional electrical outlets.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774. Nick
Front desk staff were unprofessional and asked intrusive personal questions.
Business reply on Google
Thank you for bringing this to our attention. I’m sorry to hear about your experience, and I’d like to look into this matter right away. Could you please provide the reservation date along with the first and last name on the reservation so I can address this issue properly?
Room does not match booking and has strong cigarette odor.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You pick the wrong room type when you make the reservation. Both room type had different rate. You have to talk to your travel agent about this. Thank you, Nick
The hotel room was infested with bed bugs.
Business reply on Google
Dear Marie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize and sorry for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, we are sorry. If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774. Sincerely, Nick G.M. Best Western Northwest Inn
Staff aggressively confronted a delivery driver and threatened police involvement.
Business reply on Google
Hello, As you mentioned, most UBER rides wait outside in front of the main entrance or inside in the lobby. However, when waiting near the parking lot of the side gate. At this time, no guests are being asked to wait in the side parking lot. Guests always pick up their orders in the lobby or wait for them to be delivered to their room. So in your case you are waiting in the side parking lot and not at the front entrance of the hotel, so we are definitely going to observe in the parking lot. That's why we asked you, nothing more. Lastly, while you were talking, you didn't mention that you were an UBER driver and we didn't even told anything about calling the POLICE.
Theft from vehicles and presence of suspicious activity on hotel premises.
Business reply on Google
Dear Betsy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774. Sincerely, Nick G.M. Best Western Northwest Inn
The hotel had a strong odor and poor customer service.
Unsanitary room conditions and unsafe environment due to illicit activities.
Business reply on Google
Dear Audi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774. Sincerely, Nick G.M. Best Western Northwest Inn
Vehicle vandalized on property and management failed to provide security footage.
Reserved rooms were not cleaned or available for wedding party
The hotel rooms were unclean and infested with bed bugs.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
Staff member failed to process payment and displayed unprofessional behavior
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Guest reported unexplained paranormal activity and disturbances in the hotel room.
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Bed bugs found in room and rude staff behavior.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for other guests in the future
The hotel failed to honor a promised price match.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Staff forced early checkout and room was not cleaned properly
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
Staff refused to ship a personal item left in the room.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Nick
Staff failed to honor late check out agreement and were rude.