Best Western Plus Downtown North
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel failed room requests, elevator access, and staff exhibited discriminatory behavior.
Business reply on Google
Hello Phillips, We sincerely apologize for any disappointment you may have experienced. Rest assured, we will thoroughly investigate your concerns and take the necessary steps to address them. Moving forward, we are committed to ensuring that all our guests have a pleasant stay with us. We kindly ask for another chance to exceed your expectations and look forward to welcoming you back soon. Sincerely, Hotel Manager
Hotel experienced a five-hour power outage and refused a refund.
Elevator is broken and the hotel has a bad smell.
Business reply on Google
Dear Nicole, Thank you for sharing your feedback. I regret the inconvenience caused by the non‑functional elevator and the odor you experienced in the hotel and room. I understand how difficult this must have been, especially given your accessibility needs. Your remarks are important and will be reviewed with our team to guide improvements in both facilities and comfort. We appreciate your comments and apologize for the experience you faced. Sincerely, Hotel Manager
Protruding bed frame edges cause physical injury to guests.
A crack pipe was found under the hotel room seat cushion.
Business reply on Google
Hello Donald, We sincerely apologize for your subpar experience at our property. This is unusual compared to what our guests have with us. We are actively investigating your feedback and will take prompt action. I hope you will give us a chance to make it better for you. Sincerely, Hotel Manager
Hotel staff was rude and refused an early check-in request.
The hotel room was provided with dirty bed sheets.
Business reply on Google
Dear Yalitza, Thank you for taking the time to share your experience with us. We are very sorry to hear that you arrived to find a bed with dirty sheets after being told the room was ready, and we understand how upsetting and unacceptable this situation was, especially with your children already asleep and no practical option to move so late at night. It is equally disappointing to learn that your concerns were not met with empathy the next morning and that the response you received did not acknowledge the inconvenience or offer meaningful support. Your feedback highlights serious lapses in both housekeeping and guest service, and we will be addressing these issues immediately with our team to ensure they do not happen again. We truly appreciate you bringing this to our attention, and we regret that your stay did not reflect the standards we strive to uphold Sincerely, Hotel Manager
Hotel staff failed to return a lost item left in room
Business reply on Google
Dear Eddie, Thank you for sharing your concerns. We’re very sorry to hear about your experience regarding a left-behind item, as we understand how upsetting this situation can be—especially for a frequent traveler. Our standard procedure is to log and secure all found items at the front desk, and we regret that this matter has led to frustration and loss of trust. Your comments have been noted and will be reviewed with our team to ensure our lost-and-found process is followed consistently and communicated clearly. We appreciate you bringing this to our attention. Sincerely, Hotel Manager
The hotel room was unclean with hair found in the bed.
Business reply on Google
We are very sorry to hear about your experience. Cleanliness and guest safety are priorities for us, and we regret that we did not meet your expectations. While our team follows strict standards, we will review this matter carefully to ensure improvements.
Vehicle theft attempt and unprofessional staff during hotel stay
Vehicle theft attempt and unsafe environment due to loud disturbances
Business reply on Google
Hello Mike, Thank you for sharing your experience. We sincerely regret the safety concerns and disturbances you encountered during your stay. Guest security and comfort are priorities for us, and we apologize that your visit left you feeling unsafe and unwelcome. Your feedback has been shared with our management team to ensure closer attention to both security and guest service. Sincerely, Hotel Manager
Hotel failed to apply gift certificate and is unreachable by phone.
Business reply on Google
We apologize that you are experiencing an issue with your billing. We have already corrected the issue on our end.
The hotel room was unsanitary and the surrounding area felt unsafe.
Hotel lost customer samples and cancelled reservation upon arrival
Business reply on Google
Thank you for letting us know.
bed bugs found in hotel room
Business reply on Google
We are sorry that you were unhappy with your stay. We will have both rooms inspected. Thanks for letting us know.
Hotel manager was rude and allegedly discriminatory toward guests
Business reply on Google
We are sorry that such a incident took place like this. We will address the issue you experienced right away. Thanks for letting us know.
Hotel charged credit card after reservation was cancelled.
Business reply on Google
We are sorry that you were unhappy with the outcome of the charges. We have a 24 hour cancelation policy.
unresponsive staff, unsafe parking environment, and unsanitary room conditions
Business reply on Google
We are sorry that you were unhappy with your stay. We will address all issues you experienced with our entire team. Thanks for letting us know.
Poor room conditions, delayed check-in, and inadequate housekeeping services.
Business reply on Google
We are sorry that you were unhappy with your stay. We will address all the issues your experienced with our entire staff. Thanks for letting us know.
Hotel room floors were dirty and housekeeping services were not provided.
Business reply on Google
We are sorry that you were unhappy with your stay. We will address all the issues you experienced with our entire staff. Thanks for letting us know .