Best Western Seven Seas
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was infested with bed bugs.
Business reply on Google
We apologize and will inform our management team and service provider to look into this further. We apologize for the inconvenience.
Room had insect infestation, foul odors, and severe plumbing leaks.
Business reply on Google
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have forwarded your comments to our Housekeeping and Maintenance managers for review.
Room was not cleaned and contained insects
Business reply on Google
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have forwarded your comments to our Housekeeping and Maintenance managers for review.
Hotel failed to provide requested accessible room and had maintenance issues.
Business reply on Google
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have forwarded your comments to our Housekeeping and Maintenance managers for review.
Room was run down with clogged sink and shower drains.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have forwarded your comments to our Housekeeping and Maintenance managers for review.
hotel guests were denied access due to an active police investigation
Business reply on Google
The event was due to a fire at the hotel next to us. Police and fire were at the entrance of our hotel as well as the other hotel to protect and secure the situation. Guests were permitted on site as you mentioned you received word from our hotel lobby staff.
The hotel manager was rude and unprofessional during the check-in process.
Business reply on Google
We apologize for the experience. We will review with our management team.
Outdated room, poor cleanliness, and lack of security in parking lot.
Business reply on Google
We provide overnight security to the safety and security of our guests and staff. We will discuss your concerns with our service provider as well as review our camera footage. We apologize for the experience you received.
Hotel issues include missing loyalty points, fraudulent charges, and broken amenities.
Hotel failed room requests, provided damp sheets, and refused basic supplies.
Business reply on Google
We apologize for not meeting your expectations. We have shared your comments with our housekeeping staff and the Operations Manager for review, training and improvements. We hope you'll consider giving us another try as we make improvements.
Management failed to provide security footage for a vehicle damage incident.
Business reply on Google
We apologize for the situation. I believe the Operations Manager has been in contact with you.
Poor room maintenance and unhelpful staff service during stay.
Business reply on Google
We apologize for not meeting your expectations. We will share your comments with our staff for training and improvements. Our maintenance team will review your room.
unprepared room, poor staff service, and unsanitary room conditions
Business reply on Google
We apologize for the inconveniences you experienced during your stay. We will discuss with our security provider. Check in time begins at 4:00 pm. We do our best to accommodate our guests as early as possible. We appreciate your understanding
hotel room had insect infestations and uncomfortable beds
Business reply on Google
We apologize for the experience. We are making improvements and we hope you'll give us another try on your next visit to San Diego.
Parking lot modifications reduced available spaces and created hazardous conditions.
Business reply on Google
Thank you for your comments and we appreciate your business. The parking lot is being repaved this week. The upgrades are still on progress and we hope that you'll come back and continue to enjoy our hotel.
Hotel room was poorly prepared and staff provided inadequate service.
Business reply on Google
Thank you for your comments. We apologize for the lack of blankets. We do however, keep our fridge open to keep them fresh. We do not put plastic liners in the cans so that we reduce our plastic usage. We will share your comments with our housekeeping staff for review and improvements.
Room lacked safety features including grab bars and a security safe.
Business reply on Google
Thank you for your comments. We have safe deposit boxes at the front desk should you need to secure valuables. We do provide safety bars in our accessible rooms.
The hotel room was dirty and staff were unresponsive to complaints.
Business reply on Google
We apologize for the experience you had during your stay. We will forward your concerns to the Operations Manager for review and improvements.
Room amenities and cleanliness do not match advertised descriptions.
Business reply on Google
Your business is very important to us, and we value your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you.
Hotel staff evicted guest over service dog policy without prior notice
Business reply on Google
Thank you for your comments. We will review with the Operations Manager for training and improvements.