Best Western Yacht Harbor Hotel
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Leaking ceiling and bed bug or allergen infestation in hotel room.
Business reply on Google
I want to sincerely apologize for the issues during your stay. You can contact me directly at [email protected] so we can fix the issue
Staff member made an unprofessional and accusatory phone call to guest.
Business reply on Google
We appreciate your detailed comments and are pleased to hear that you were satisfied with the assistance provided regarding your room change. At the same time, we are sorry to learn that your interaction with a member of our front desk team left you feeling uncomfortable. Providing professional, courteous, and respectful service is extremely important to us, and we regret that the communication you received did not meet those expectations. We understand your concerns regarding the follow-up call about the original room. While our team may occasionally contact guests to clarify room conditions or confirm that personal belongings have not been left behind, we recognize that the manner and tone of such communication are just as important as the intent. We are sorry that the conversation came across as accusatory and negatively affected your experience. Your feedback has been shared with the appropriate management team for review and coaching purposes.
Inconsistent late checkout policy and poor staff customer service.
Business reply on Google
Thank you for sharing your feedback. We’re glad to hear check-in was smooth and that you enjoyed the pool and jacuzzi during your stay. However, we sincerely apologize for the experience you had regarding the late checkout request and for how the interaction made you and your family feel. Providing consistent, respectful service to every guest is extremely important to us, and we’re disappointed to hear we fell short during your visit. Your comments will be shared with our team so we can address this internally and improve the guest experience moving forward. We also appreciate you bringing the noise level and condition of the blinds to our attention, as these are not the standards we aim to provide. Thank you again for your feedback. We hope you’ll consider giving us another opportunity to provide a much better experience in the future.
Staff failed to assist in locating a lost personal item.
Business reply on Google
We understand how upsetting it must be to realize that a personal item—especially a newly purchased one—was left behind, and we sincerely regret the distress this has caused. While our team did check with our housekeeping and lost & found records at the time, we are sorry that our response came across as lacking urgency or empathy. Please be assured that this is not the level of service we aim to provide. Your comments have been shared with our team, and we are reinforcing the importance of thorough follow-up and compassionate communication in situations like this.
Hotel facilities, cleanliness, and shuttle service failed to meet expectations.
Business reply on Google
We take concerns about cleanliness, room condition, and guest comfort very seriously, and we will be reviewing your comments with our housekeeping and maintenance teams to address these issues promptly. We also apologize for the inconvenience you experienced with the Wi-Fi, parking access, and shuttle service—this is not the standard we aim to provide. Regarding the shuttle, we understand how frustrating that must have been and will be following up with our transportation partner to ensure better reliability moving forward.
Unpleasant room odor and unprofessional, defensive staff behavior.
Business reply on Google
We take concerns about room conditions and guest comfort very seriously. Had we been aware of the odor concern earlier, we would have taken immediate steps to investigate further and offer alternative accommodations if necessary. We also sincerely apologize if any part of the interaction with our team felt uncomfortable or escalated in tone. That is never the experience we want for our guests. Our goal is always to address concerns professionally and respectfully, and we regret that this was not how your experience felt. Your feedback has been shared with our management team so we can review the situation internally and ensure we continue improving both our communication and response procedures.
The hotel charged the credit card several days after checkout.
Business reply on Google
I am sorry you got charged days later. We run a authorization and hold the rate and tax during check in I will look into why it took a week.
Unsanitary bedding conditions and poor room maintenance at the hotel.
Business reply on Google
Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet expectations and that several aspects of your experience caused frustration. Waiting to check in, especially during a busy Saturday afternoon, is not the impression we want to give our guests, and we regret that additional staff was not available at that time. We are also very sorry to hear about the condition of your room, including the bathroom size, the malfunctioning toilet, and most importantly, the concerns you raised regarding the bed and mattress. Cleanliness and comfort are top priorities for us, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you noting the positives of our location and Wi-Fi, but we understand those do not outweigh the discomfort you experienced. Feedback like yours is taken seriously and helps us identify areas that require improvement. We truly regret that your stay was disappointing and thank you again for bringing these concerns to our attention.
The hotel room lacked hot water.
multiple room equipment failures and poor staff conduct
Business reply on Google
The problems you described with the air conditioning, TV, door lock, and key cards are concerning, and we are addressing these maintenance issues immediately with our team. Cleanliness is a top priority for us, and we regret that your room did not meet our standards. We also apologize if any staff interactions felt uncomfortable or unprofessional. That feedback has been shared with both our breakfast and management teams for review and retraining where necessary. Your comments are taken seriously, and they help us improve. We regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.
Inaccurate room description, broken elevator, and unprofessional staff behavior.
The hotel building and room furnishings are outdated and worn.
Business reply on Google
I am very sorry you did not enjoy your stay. We do our best to make sure all of our guest have a great experience
Poor room maintenance, unsanitary pool conditions, and unhelpful customer service.
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 619-224-3254.
reservation errors, broken air conditioning, and lack of staff assistance
Business reply on Google
I am sorry you dealt with these kind of issues at a hotel. I looked though our reservations we do not have any guests under your name also we do not have any employees by the name Michelle or Paula I am guessing you are talking about a different property
The hotel room was dirty, poorly maintained, and breakfast was unsatisfactory.
Business reply on Google
I am sorry you did not have a wonderful stay with us. I will go over your concerns with my team
Management is unresponsive and unfairly blacklisted a guest.
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 619-224-3254. Sincerely, Chris General Manager Best Western Yacht Harbor Hotel
Poor service, room maintenance issues, and security failure regarding door lock.
Business reply on Google
I did apologize for the issues that you endured. Also did mention I would have to read notes as I have to make sure what guest I am talking to and leave notes on the reservation for myself. Once I issued the refund back to the card I said I would contact the 3rd party as I would have to notify them since it was booked through them. Once again I am very sorry you had to deal with any issues at all during your stay. Chris
Poor food quality, inadequate bedding, and misleading room view description.
Business reply on Google
We have not heard that type of issues with our breakfast I will look deeper into this and make changes if they are needed. We do have rooms that face the Harbor if you are booked into that room type. I can check up on our pillows also
Staff were rude and the hotel property appeared run down.
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 619-224-3254. Sincerely, Chris General Manager Best Western Yacht Harbor Hotel
Housekeeping staff allegedly took cash left in the hotel room
Business reply on Google
First let me apologize for not answering when You called I was out of the office. I will be talking to my housekeepers to better under=stand why that situation happened. If there is anything I can do to rectify this email me directly at [email protected]