Beverly's Nails (Couture Nails & Spa)
💅 Beauty & Spa · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gel pedicure peeled off shortly after application and service was rushed.
Business reply on Google
I'm sorry for your experience. We would be happy to fix your nail no charge the following day of pedicure. We will take your advise in consideration regarding the menu.
inconsistent pricing and poor quality of nail application
Business reply on Google
I'm so sorry for your experience. Unfortunately our techs english is our second language and sometime without seeing the nail design in person we can't accurate estimate the price. The price we have is just a base price, it doesn't reflect length, type of polish and design.
The final price was significantly higher than the quoted price.
Business reply on Google
We are sorry for your experience. Before the service we can always give you an accurate price based on your nail length and design you want before the service start.
Staff member was rude, performed rough service, and applied unexpected upcharges.
Business reply on Google
So sorry for your experience, we will let our staff know. We will try to do better next time.
reusing unsterilized tools causing physical injury and potential infection
Business reply on Google
So sorry this is your experience. Just to assured you we don't clean our tool between client.
Long wait times, poor service, and discriminatory treatment by staff.
Customer experienced discriminatory treatment and unprofessional behavior from salon…
Business reply on Google
So sorry this was your experience. We didn’t meant to use a hostile tone, I will tell my staff. Unfortunately we have several occasion new customers walk out and don’t pay for their service. For first time customer we always ask to pay before we paint the nail. This isn’t despite of race, since we serve a big minority communities. We want to apologized for your experience and we will take it consideration to do better.
Poor nail shaping, long wait times, and sloppy paint application.
unprofessional service caused bleeding and poor quality manicure and pedicure
Poor service, unprofessional application, unsterile environment, and long wait times.
Unsanitary conditions and offensive staff remarks during a waxing service.
Technician provided incorrect nail shape and was rough during the service.
Unsanitary tools, poor service, and unprofessional staff behavior.
Staff was disrespectful and refused to complete the paid service.
Nails broke shortly after application requiring additional payment for repairs.
Staff made discriminatory comments and provided poor quality nail art.
Nails broke quickly and cuticles were burned during the service.
Technician failed to replicate requested nail design resulting in poor quality.
Business reply on Google
Hi Anna, you are traveling all the way from Bellevue to our shop which telling everybody that Our services are good that’s why you come back (3 times) Today after we finish your nails you had expressed your satisfaction and gratitude but then when you see our shop getting crowded with Customers you turned around start to complaints so, we told you if you are not happy with our service we can remove them and you don’t have to pay nothing but, you decided to paid in full so you can keep (a five years old painted nails arts) Thanks you!
Customer waited thirty minutes past appointment time without service
Poorly applied dip powder nails caused pain and required professional removal.
Business reply on Google
Are you sure that you come to our shop