Biga
🍽️ Restaurants · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customers experienced food poisoning after eating appetizers at the restaurant
Long wait times for food and dessert preparation.
The food quality was poor and ingredients were misrepresented.
Business reply on Google
Robert, Your review is certainly not what we are used to seeing and seems quite rude, as you can see from our other reviews. Did you speak with a manager about your concerns when we could have made adjustments for you? Please let me know the date of your dine so we can research further. We do not understand the Harris Teeter reference
Food was served cold, undercooked, and in small portions.
The table seating was awkward and food portions were too small.
Staff rushed service and forced customers to leave after fifteen minutes.
Inattentive service and poor food quality including expired ingredients.
The food served was bland and lacked proper seasoning.
The restaurant failed to serve all meals at the same time.
The restaurant served undercooked fish and refused to provide a refund.
Poorly prepared food and uninformed service staff
Business reply on Google
As a "service" professional we are shocked to read this after your interactions with management where you even asked for the gratuity to be refunded, as well as all food We agree we are not a good match for you.
Slow service and cold food served to a large group
Business reply on Google
We are so sorry you did not get the kind of experience you deserve. Please email our GM at [email protected] so we get some more details to make sure this doesn't happen again.
Disturbing noise from other patrons ruined the dining experience.
rude staff and flavorless food at high prices
Rude waiter and excessive wait times for food service
Business reply on Google
We are so sorry to see that your birthday dinner was ruined by bad service. Patrick is usually a consciences and kind server, so it was a surprise to me that you found him to be rude and snide. I will sit down with Patrick and show him your review. Once we go through every point I will assign him to work with a trainer. This will allow us to see and improve upon his weaknesses. If he resists or falls into the behavior you have described we will make further changes. The manager working the night you dined with us told be that you all made the decision to adjust Patrick's gratuity to reflect the service he provided. That is very appropriate. I would like to offer you a gift card, hoping that you will return to Biga so you can see the kind of treatment that our guests deserve and have come to expect from us in the last 20+ years we have been open. If you would consider giving us a second chance please email me at [email protected]. kindly, Jon Baumgartner, General Manager
Poor food quality and high prices for the meal provided.
Poor food quality and unprofessional management during a private dinner.
Poor service, unprofessional staff, and low quality food during a celebration.
Business reply on Google
We are so upset and concerned with your experience. You will be hearing from one of our managers soon. Thank you for letting us know about this lack of attention at many levels
poor service with disorganized food delivery and inattentive staff
Wait staff failed to acknowledge or serve customers for fifteen minutes.
Business reply on Google
Danel we do not show a reservation for you until way back in August 2016. We are so sorry to hear this would you please call Jon or Perny at 210.225.0722 so we can learn more about this experience