Birrieria Ocotlan
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff on the second floor ignores customers and fails to take orders.
Incomplete order received and staff refused to address the issue.
The food quality and flavor have significantly declined.
The restaurant lacks air conditioning during the summer.
unsanitary food handling practices and poor hygiene by staff
Business reply on Google
Sorry to hear about your experience. Please know we take hygiene very seriously, and your concerns will be addressed. Sincerely, the best birrieria, Birrieria Ocotlan.
The business charges extra for broth with taco orders.
Customer and child experienced food poisoning after eating tacos and consommé.
The tortillas served as chips were burnt and overly salty.
The cashier and cook were rude to the customer.
Staff handles cash and food without washing hands or wearing gloves.
Missing tortillas and excessive fat content in the food orders.
The restaurant failed to update their operating hours online.
Staff exhibited discriminatory behavior and poor service toward customers.
Cashier exhibits unprofessional and abusive behavior toward other staff members.
Business reply on Google
Hi Iris, sorry for the inconvenience. If you’d like to call our location at 106th to clear this matter up we’d be happy to assist you or we’ll be happy to assist you in person. Thank you.
Customer received smaller portion sizes than expected for the price paid.
Business reply on Google
We weight the Large orders in front of you and were more than what we usually serve. Technically you were served more. (Sorry you felt robbed of your $40) We'll make sure to keep your claim of never spending your money at "this place" ever again in mind. We do report to the state and pay a good amount of taxes sir. I ask that please stop defaming us on our cash only policy we are not the only ones who use this method. It's a small family owned business. Lol. I hope you enjoyed your birria Mr. Martin Morales.
Staff refused to communicate in English regarding business hours.