Blackbox Theater
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employees are interfering with local tow truck operators.
Business reply on Google
We have nothing to do with the lot across the street other than that we post not to park there or you’ll get towed.
The theater had quiet audio and rude staff members.
Business reply on Google
There are outdoor limits to volume when you are in the city. L’acoustic is the top PA brand in the world. Staff are usually only rude to rude people. Might not be the festival for you. Sorry.
The venue was dirty and lacked adequate coat check facilities.
Business reply on Google
You are hilarious and seem to be good at honest, straightforward well thought out reviews. Sounds like we're not for you! Cheers!
Security guard harassed customer in the bathroom without cause
Business reply on Google
Keven, After speaking with the security guard you mentioned, he says he was asked by another patrons to check on why you were standing sideways in the stall and holding up the line. He recounts that you said you were peeing and then turned your feet towards the toilet when he asked what you were doing. Often when someone's feet are perpendicular to the toilet they are doing something other than using the toilet so it is normal for security to check on that situation. His comment about what you were "doing" in there was meant as a joke and he said you guys fist bumped after you came out and laughed it off. Especially on New Years eve we have to be extra vigilant with extra curricular activities in the bathrooms. This particular guy is anything but hostile, so we're sorry you felt like it was a bad experience, but that's not at all how he operates or projects himself. Checking the bathrooms and ensuring there's nothing happening in there that shouldn't is his job and there's no reason for anyone to feel uncomfortable if theres a security person in the room with all of the other men in line and at the sinks. We're glad we got your finger fixed up. Anytime anyone needs anything we try
Inefficient parking and outdated, worn theater furnishings.
Business reply on Google
The furnishings were rented by the event and are not ours. The parking is free out front and is not our property but is able to be used if desired. Also, people park as they wish in free parking areas. Sorry you let that ruin your experience. :)
unprofessional and aggressive behavior from venue security staff
Business reply on Google
Though no place is perfect, and folks have bad days, the overwhelming majority of reviews say that staff are friendly. Are there times and situations where that is not the case…. Sure. Sometimes the patron is the issue, often so. And people who are not allowed to act up or do illegal stuff often like to blame staff for their unhappiness. On the contrary, are security sometimes grumpy and over it and having a bad day… unfortunately it does happen. It’s not particularly excusable but it is a reality. Most “snarky” replies are to folks that don’t communicate or are already known to be at fault as we were ejecting them for breaking rules. Typically when people have reasonable critiques they are respectfully replied to. If you are ever at the venue and a staff member is doing something unnecessarily rude, we always ask that you ask for a manager and let us know. Unnecessary rudeness is not acceptable and not knowing the situation or details makes it hard to correct. We appreciate your candor and if you wish to give more details, please email and let us know the specifics of your situation so we can address it properly. Thanks :)
multiple phones stolen from patrons during a theater event
Business reply on Google
We did what we could, we tried tracking the person down based on the vague and conflicting descriptions we recieved and had security scouting, but there's very little we can do if we don't see a crime occur. Always be vigilant in large crowds and in dark settings and protect yourself, as con artists and thieves prey on people who aren't paying attention or are intoxicated.
The theater staff exhibited disrespectful and rude behavior toward the customer.
Business reply on Google
It really shows your character (thus why you were probably kicked out for acting like an entitled jerk) that you would scam the promoter for your ticket and publicly post it. By all means, never return. Have a great life.
Security guard physically removed customer without explanation or communication
Business reply on Google
It is super easy to have a good time here, especially if you are respectful and follow the law in our establishment.
Employee refused entry for lack of physical identification
Business reply on Google
Hi, It's the law... sorry. For your reference, check out the DMV site or many other to confirm this, but 18+ events require us to ID all patrons. (Exceptions for those who are obviously over 40 can apply) From : https://www.dmv.org/articles/who-needs-an-id-card/ "You may take having an ID card for granted, but they're used everywhere. Think about it. You need an ID card: • At the airport. • When you want to see certain movies. • To confirm a hotel reservation. • To enter a bar or night club. • To show your residency when traveling abroad. These days, you need an identification card even to purchase cold medicine! Senior citizens who've given up the wheel, as well as folks who aren't U.S. citizens or don't drive for any reason (such as age), still have to prove their identities. That's where identification cards come in handy. Getting a State ID Card No matter the reason you need an ID, your local DMV or state motor vehicle agency is usually the one to administer a state identification card….." We are legally bound to require this. Bring one next time and there won't be any issues, if you decide to come back. Thanks! :)
Staff members were verbally abusive and disrespectful to customers in line.
Business reply on Google
You CAN NOT bring outside alcohol onto the property of an establishment that sells alcohol. Anyone trying to maintain their liquor license will have zero tolerance for this behavior. We sure don’t. Bad vibes will come from our staff if you try to do this.
Security denied entry for consuming alcohol outside the venue entrance.
Business reply on Google
Close, drinking in public is illegal, and if you approach us with open alcohol you are risking our liquor licensee if we don’t respond. High visibility shows draw more attention from the authorities, and you obviously know better. Sorry your night was ruined but we can’t risk it….
Unprofessional staff and excessive wait times ruined the concert experience.
Business reply on Google
The lack of organization was on behalf of the tour. We are also very displeased. Bad communication.
Staff failed to manage lines and acted unprofessionally
Business reply on Google
Joel. We aren't set up for campers on our front "porch". Also, the tour's disorganization for meet and greet that was not AT ALL explained to us in advance caused a whirlwind of issues at first. Our staff is more casual, but are not expected to act like they are on duty way before we open. I hope the rest of your experience was pleasant.
staff misconduct and disorganized entry process caused chaos for attendees
Business reply on Google
The disorganization is on the behalf of the tour. We are also very displeased. The tour manager has zero communication skills. :(