Blanco Cocina + Cantina
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was rude and ignored the customer at the bar.
Business reply on Google
Hello Michael, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. We appreciate you reaching out directly via email and giving us the opportunity to rectify the situation. We hope to see you again soon, Bethany Susnik General Manager Blanco Block 23 [email protected]
Staff member displayed unprofessional behavior and poor attitude toward customers.
Business reply on Google
Hello Kassie, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I would love to connect with you further about your recent visit. If you wouldn't mind emailing me at your earliest convenience, it would be greatly appreciated! Hope to talk soon, Bethany Susnik General Manager Blanco Block 23 [email protected]
excessive wait times and poor communication regarding table availability
Business reply on Google
Hello Darcy, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I would love to connect further about your recent visit with us. If you wouldn't mind emailing me or giving me a call at your earliest convenience, it would be greatly appreciated. Hope to talk soon, Bethany Susnik General Manager Blanco Block 23 [email protected] 602-899-8102
Hostesses were rude and unprofessional regarding seating availability.
Business reply on Google
Hello Porsha, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I was hoping you had few moments of your time to share more details of your recent experience. If you wouldn't mind emailing me at your earliest convenience, it would be greatly appreciated. Hope to hear from you soon, Bethany Susnik General Manager Blanco Block 23 [email protected]
Poor food quality and slow service resulted in wasted meal cost.
Business reply on Google
Hello Veronica, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I was hoping you had few moments of your time to share more details of your recent experience, specifically the food being a low point. If you wouldn't mind emailing me at your earliest convenience, it would be greatly appreciated. We hope to hear from you soon, Bethany Susnik General Manager Blanco Block 23 [email protected]
Foul sewer smell and poor service at the bar area.
Business reply on Google
Hello Parker, I want to begin by thanking you for taking the time to bring forth information about your experience with us at Blanco. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. We are working on the issue you mentioned and deeply regret that it negatively impacted your experience. As a way of showing appreciation for taking the time to provide us this feedback, I would love to have a gift card emailed to you. Although we hope you use it toward a better experience on us at Blanco, it can be used at any Fox Restaurant Concept you choose. Please send me an email that works best for you! Bethany Susnik General Manager Blanco Block 23 [email protected]
Bartenders ignored customer due to perceived racial profiling and age bias.
Business reply on Google
Hello Ivan, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I was hoping you had few moments of your time to share more details of your recent experience. If you wouldn't mind emailing me at your earliest convenience, that would be greatly appreciated. We hope to hear from you soon, Bethany Susnik General Manager Blanco Block 23 bsusnik @foxrc.com
The restaurant charges an excessively high price for a soda.
Business reply on Google
Hello William, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. The prices for our beverages are reflective of market cost and unfortunately is a decision out of our control. This feedback, however, is valuable and we will pass it along to the correct individuals. If there is anything else that we can do to enhance your experience or that of future guests, please don't hesitate to email me at your earliest convenience. Best, Bethany Susnik General Manager Blanco Block 23 [email protected]
Bartenders provided inattentive and rude service throughout the visit.
Business reply on Google
Hello Diana, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I would like to connect with you further on your feedback if you are willing to share a few more minutes of your time with me. Please email me at your earliest convenience. We hope to hear from you soon, Bethany Susnik General Manager Blanco Block 23 bsusnik @ foxrc .com
Staff ignored customer and failed to return correct change
Business reply on Google
Hello Chris, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. We would love to connect with you further to gather more details about your visit with us. If you wouldn't mind sending me an email at your earliest convenience, it would be greatly appreciated. We hope to hear from you soon, Bethany Susnik General Manager Blanco Block 23 bsusnik @ foxrc .com
A rat was observed inside the restaurant dining area.
Business reply on Google
Hello, I want to begin by thanking you for taking the time to bring forth this information. I also want to sincerely apologize for your experience, as we take cleanliness standards very seriously and with a high regard. We have extensive and consistent precautions put in place in an effort to mitigate any issues. I would love to connect with you further as we are intent on rectifying the situation. If you wouldn't mind sharing a few more moments of your time with us, it would be greatly appreciated. Please email me at your earliest convenience. We hope to hear from you soon, Bethany Susnik General Manager Blanco Block 23 bsusnik at foxrc dot com
The food quality is poor and the prices are too high.
Business reply on Google
Hello Spark Tay, We want to begin by thanking you for taking the time to bring forth information on your dining experience with us at our Biltmore location. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. We will pass your feedback along to the Biltmore team. If there is anything we can do to enhance your visit or that of future guests, please reach out to me via email. We hope to hear from you soon, Jonathan Wedemeier General Manager Blanco Block 23 jwedemeier at foxrc dot com
excessive wait times for tables and unimpressive food quality
Business reply on Google
Hello Vicolas, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco Block 23. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. I have spoken to my management team as to ensure we do everything we can to not have this happen again. I would love to connect further about your recent experience with us if you'd be willing to share a few more minutes of your time with me. Please email me at your earliest convenience. Best, Jonathan Wedemeier General Manager Blanco Block 23 jwedemeier at foxrc dot com
The restaurant provided poor customer service.
Business reply on Google
Hello Justin, I want to begin by thanking you for taking the time to bring forth information on your dining experience with us at Blanco. I also want to sincerely apologize for your experience, as we pride ourselves on providing an amazing experience for all guests, and it looks like we fell short of those expectations. We are hoping to gain more insight to which location you dined at, as we are the location located in downtown Phoenix, and we want to ensure feedback is passed along to the correct team. If you can email me at your earliest convenience so we can further rectify this situation, I would greatly appreciate it. We hope to hear from you soon, Jonathan Wedemeier General Manager Blanco Block 23 jwedemeier at foxrc dot com
Server rushed the meal and provided rude, inattentive service.
The food quality was poor and overpriced.
Waitress provided disrespectful service and management failed to address the issue.
Business reply on Google
Good evening Jonathan, I want to start by thanking you for taking the time to let us know about your experience today. I also sincerely apologize that if during our interaction it came across as me making excuses for our miss, as that was not my intent. Regardless, we failed to extend to you and your coworkers the level of hospitality and respect we expect at Blanco, and that is not acceptable. I took your feedback and spoke to my management team, as well as my bartending team, about ways we can ensure this does not happen to any guest. I would love to talk with you further about this so please feel free to email me at [email protected] at your earliest conveience. Thank you again and I look forward to hearing from you, Jonathan Wedemeier General Manager Blanco Block 23 [email protected]
Poor food quality, long wait times, and excessive noise levels.
Business reply on Google
Good evening Li, I want to start by personally thanking you for taking the time to share feedback on your recent dining experience at Blanco Block 23. I sincerely apologize for the challenges you faced when dining with us, with us falling short of some of our most important standards. Your feedback is invaluable, and if you're open to sharing more details or suggestions, I would love to connect further so we can ensure this does not happen again. Please feel free to email me at your earliest convenience! Thank you for your understanding, and I look forward to hearing from you. Best, Jonathan Wedemeier General Manager Blanco Block 23 [email protected]
staff failed to acknowledge or serve customers at the bar
Business reply on Google
Good evening Melanie, I want to personally thank you for taking the time to share about your recent dining experience with us at Blanco Block 23. The lack of hospitality that you received is not what we do, and for that I want to deeply apologize. Your feedback is invaluable, and if you're open to sharing more details, we'd greatly appreciate it. Thank you for your time, I look forward to hearing from you! Best, Jonathan Wedemeier General Manager Blanco Block 23 [email protected]
The food is overpriced and lacks authentic cultural representation.