Blue Nail Spa 1
💅 Beauty & Spa · Panorama City
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician removed all nails instead of correcting one crooked thumb.
Business reply on Google
Hi LA LA, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and misunderstanding during your visit. Our technician's English is somewhat limited, which unfortunately led to a language barrier. When you mentioned the issue with your thumb, he misunderstood your request and thought you wanted to remove the entire set to restart, rather than just taking off the thumb nail. There was certainly no intention to make you feel unheard or upset. We would love the opportunity to welcome you back, give you the experience you deserve, and offer you a special discount on your next visit. Please contact us directly at (747) 529-4075 so we can make things right for you.
The business consistently increases prices during the service appointment.
Nails were rushed and chipped within four days of service.
Business reply on Google
Hello! I am extremely sorry for the unpleasant experience you had at our shop. Please come by whenever you have time, and I will fix everything for you completely free of charge.
Staff ignored requests regarding nail length and service type.
Business reply on Google
Apologies for not meeting your expectations. We should have communicated more clearly regarding your nail length and style preferences. Please contact us to make it right—we’ll be happy to provide a fix.
Technician over-waxed eyebrows and caused a skin burn.
Business reply on Google
We sincerely apologize for your recent experience at Blue Nail Spa 1. Your trust means a lot to us, and we are truly sorry for any disappointment or discomfort caused. Please reach out to us so we can address this issue and make it right. We value your loyalty and would like to offer you a complimentary service on your next visit as a gesture of our commitment to customer satisfaction. We appreciate your feedback and hope to have the opportunity to regain your trust.
Staff caused injury and used unsanitary equipment and towels.
Technician failed to follow instructions for eyelash length and styling.
Business reply on Google
Hello! I sincerely apologize to you for not being satisfied with our service. Ijust want you to know that when you came, you showed me a picture of the shape of wispy lashes. And I told you that if you wanted to do this, the lashes had to be long, not short. I could only shorten them to size 11. You agreed. I'm sorry that after I finished, I didn't take a picture so I could have evidence to show here. Then you showed me another picture that I said before, why didn't you show this picture from the beginning? I did your lashes with my own enthusiasm, not just because I wanted money from you. Your dissatisfaction is our fault. We still welcome you back to serve you better. Thank you!
The lash extensions were poorly applied and did not match expectations.
Business reply on Google
Hello! I am so sorry that our service did not satisfy your mother. I wish you could have been here when your mother came to see the picture of my eyelashes before she asked to cut them short. She gave me another picture of her eyelashes and after finishing she wanted another picture of her eyelashes. I did it with my heart and not just for money from you (of course I also have to be paid for my work). Thank you!
Poor nail quality, overcharging, long wait times, and discriminatory staff behavior.
Poor nail shaping and short-lasting gel manicure and pedicure services.
Staff member displayed unprofessional behavior and attitude toward a customer request.