Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank repeatedly blocks debit card due to suspected fraud concerns
Business reply on Google
Hello Tommie, thanks for reaching out to us regarding your experience. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. If you wish to further discuss, please email us at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team
ATM machine is consistently failing to accept deposits or provide receipts
Business reply on Google
Thanks for reaching out to us regarding your recent branch experience, Aaron. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team
Customer unable to reach branch staff to confirm notary availability.
Business reply on Google
Hi Brenda. We’re sorry to hear that you’ve been having trouble reaching our branch by phone, and would like to help. Please email us at: [email protected] with your full name and phone number, along with the details of your request, and we’ll give you a call. Thank you, BMO Digital Care Team
Long wait times and lack of seating for disabled customer.
Business reply on Google
Thanks for reaching out to us regarding your recent branch experience, Marsha. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team
Manager displayed unprofessional behavior and failed to address a formal complaint.
Business reply on Google
Thanks for reaching out to us regarding your experience N Shadeland Ave, Shay. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number along with any additional details and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team
Staff member denied account access and locked funds after alleged profiling
Business reply on Google
Hi there. Thanks for reaching out to us regarding your recent branch experience. We’re sorry about your recent experience and would like to learn more so we can help. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team
Bank system failure prevented deposit of child support funds
Business reply on Google
Thanks for reaching out to us regarding your recent branch experience, Sophia. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team
ATM frequently fails to accept cash deposits
Business reply on Google
Hello Brent, thank you for bringing your recent experience to our attention. We are sorry to hear that you were not able to complete your deposit at our ATM. We will forward your feedback to the appropriate team and ensure that we continue to meet the needs of our customers. Thank you. - BMO Digital Care Team
Bank branch representative refused to open a business checking account
Bank charged monthly service fees for low account balances.
Bank requires identification for simple cash and check deposits