Bobbie's Southern Kitchen

Business reply on Google

We understand not everyone loves the change, but we made the decision to remove the advance waitlist because it was actually slowing down service and creating frustration for guests already in the restaurant. Many parties on the waitlist would take a long time to arrive after being texted, while walk-in guests watching empty tables felt like they were being skipped in line. As for wait times over the phone, we try to be honest rather than inaccurate. During busy breakfast rushes, table turnover can change quickly, and giving an exact ETA often leads to even more frustration when it ends up being wrong. Also, this review was left on a Monday holiday when we were extremely busy, which makes wait times and table turnover even harder to predict accurately. Our goal is to keep the flow fair, efficient, and consistent for everyone dining with us. We know the change may not work for every guest, but it has helped us manage the wait more smoothly overall.

Business reply on Google

I appreciate you coming back in and the support you’ve shown us over time. Just to clear things up, each meat on the Meat Lover add-on is $2.99. That is accurate and still far less than what most competitors are charging for protein add-ons. Egg whites are an additional charge, and in your case an extra egg was added as well. Both of these are listed and explained on the menu. We also only apply a fee when a credit card is used, not a debit card. That is also clearly stated on the menu. We do not hide our pricing and never will. We have also held our menu prices steady for over a year now. We truly appreciate you supporting us and hope to continue earning your business.

Business reply on Google

Thank you for sharing your experience. I’m sorry the wait felt frustrating. Wait times are always an estimate, especially during busy periods. When guests add themselves to the waitlist, some choose to wait in their car or outside, so when their table is ready they may not be physically standing in the lobby. At times you may also see open tables because we are waiting for guests to respond to their text or arrive to be seated, or because we are pacing seating so our servers and kitchen can properly take care of each table. While it may look like tables are available, seating everyone immediately can lead to very slow service once seated, which we try hard to avoid. Our goal is to seat guests in a way that allows our waitstaff and kitchen to provide good service to everyone. We do appreciate you coming in and we’re sorry the experience didn’t meet expectations. We hope you’ll consider giving us another try in the future.

Business reply on Google

EDIT... This review is coming from a former employee who is no longer with us. While they are presenting these claims as firsthand knowledge, the statements being made are false, misleading, and frankly quite humorous in how far they are from reality. This appears to be a deliberate attempt to discredit our team, and we stand firmly behind the integrity of our restaurant. Time to move on.. This review is coming from a former employee who is no longer with us. We wish them the best, but we will not allow misleading or exaggerated claims to misrepresent our team or our restaurant. We take claims like this seriously, but this description is completely false and does not reflect how we operate. For anyone reading, we prepare food fresh throughout the day, follow strict food safety and sanitation standards, and maintain regular pest control with zero tolerance for anything of that nature. The statements made here are simply not accurate. If any guest ever has a concern, we encourage you to speak with management in the moment so we can address it immediately and make it right.

Business reply on Google

Thank you for giving Bobbie’s a try and for taking the time to share your feedback. While we’re sorry to hear this visit wasn’t what you hoped for, I do want to clarify a few things for accuracy. We don’t have a designated kids breakfast menu; however, everything on our breakfast menu can be ordered à la carte, which is very common for family-style breakfast restaurants. The waffle you ordered is a classic Liège waffle, clearly listed on our menu. It’s a denser, Belgian-style waffle made with pearl sugar and intentionally different from a traditional fluffy diner waffle. Our pancakes are cooked to order, never pre-made, and our biscuits are baked fresh daily and held in a warmer for service, not microwaved. Hash browns are grilled fresh as well. If anything wasn’t to your liking during your visit, we always wish those concerns would be brought to management at the time so we could correct them immediately. We do appreciate you acknowledging that the coffee, omelet, and service were good. For added context, our restaurant is four generations strong, with over 54 years of continuous service, and we take great pride in the recipes, processes, and hospitality that have kept us here all

Business reply on Google

Hi Ana, We’re really sorry to hear this was your experience. I can assure you that all of our food is made from scratch, including the cornbread, rice, beans, and especially the enchiladas—which have received nothing but love lately, especially since the TikTok post. But we understand everyone has different tastes, and we’re always open to feedback. As for the waitlist, we’ve successfully used this same system for over four years. Guests do need to check in upon arrival, but if someone is late and we still have room, we try to seat as fairly and efficiently as possible. That said, we’ll definitely review how that process felt to you. We wish you would’ve let us know during your visit so we could’ve made things right in the moment. We’re human, and sometimes things go wrong—but we always try to fix it when given the chance. We’ve been serving this city for decades, and we care deeply about every guest. We hope you’ll give us another shot down the road.

Business reply on Google

Thank you for taking the time to share your experience — even though we’re incredibly disappointed to hear it fell so far short of your expectations, and ours. We’re proud to be a locally owned business and genuinely appreciate when guests go out of their way to support local. We’ve reviewed everything you mentioned, including speaking with the team that worked that day. It does appear the Reuben sandwich may have been sliced much thicker than it should’ve been, which would absolutely affect both the tenderness and presentation — and for that, we sincerely apologize. That’s not how we want our food to be served, and we’re actively reviewing prep and quality control with the kitchen team to make sure it doesn’t happen again. We’re also addressing the way your concern was handled by your server. While we never want guests to leave unhappy, we especially don’t want them to feel dismissed. That part is being taken seriously and followed up with directly. Regarding the restroom, we do have a schedule for checking and cleaning them regularly. However, as you mentioned, it can be a challenge to keep them pristine in between checks, especially when some guests leave them in poor condition.