Bombshells Restaurant & Bar
🍽️ Restaurants · Rowlett
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
long wait times and poorly prepared food items
Business reply on Google
We’re sorry your food took so long and arrived lukewarm and improperly prepared. We appreciate you providing specific feedback about the burger, bacon, and missing avocado. Please reach out to Colby at [email protected] so we can review your experience.
Slow service and unfair application of automatic gratuity policy.
Business reply on Google
We’re sorry to hear the service during your visit did not meet expectations. Our automatic gratuity policy is based on the total number of guests in the party, not the number of guests who order food, and is intended to account for the service provided to the entire table. We’d also like to learn more about the service delays you experienced. Please reach out to Colby at [email protected] so we can review your visit and address your concerns.
The restaurant provided slow service despite low occupancy.
Business reply on Google
Thank you for your feedback, David. We're sorry to hear your first visit didn't meet your expectations. Slow service in a lightly occupied restaurant is not the experience we strive to provide. Please contact Colby at [email protected] so we can learn more about your visit and address your concerns.
Long wait time for service and poor staff responsiveness.
Business reply on Google
Sorry to hear about your experience. We'd appreciate the opportunity to learn more about your visit and address your concerns. Please reach out to Colby at [email protected] so we can review what happened.
repeated poor service and staff negligence regarding food and drink orders
Business reply on Google
We're sorry to hear about your experience. We'd appreciate the opportunity to learn more about your visit and address your concerns. Please reach out to Colby at [email protected] so we can review what happened.
Extremely slow service and inattentive staff at the restaurant
Business reply on Google
Sorry to hear your birthday celebration didn't go as expected. We're glad you enjoyed the wings, but we understand that the overall service left you disappointed. We'd appreciate the opportunity to learn more about your visit and address your concerns. Please reach out to Colby at [email protected] so we can review what happened.
Customer waited forty-five minutes for service without being attended to.
Business reply on Google
Sorry to hear about your experience. We understand how disappointing it is for your first visit to end without ever being served.We'd appreciate the opportunity to learn more about what happened and address your concerns. Please reach out to Colby at [email protected] so we can review your visit.
excessive wait times and undercooked food served by staff
Business reply on Google
Sorry to hear about your experience. We'd appreciate the opportunity to learn more about your visit and address your concerns. Please reach out to Colby at [email protected] so we can review what happened.
Excessive wait times for service and lack of staff responsiveness.
Business reply on Google
Sorry to hear about your experience. Waiting extended periods for something as simple as salad dressing or a drink menu is not the level of service we expect from our team. We'd appreciate the chance to review your visits and discuss your concerns directly. Please reach out to Colby at [email protected] so we can address the issues you experienced.
Disorganized service, incorrect order, and unprofessional staff interactions.
Business reply on Google
Thank you for taking the time to provide such detailed feedback. We're glad you enjoyed the food, but we're sorry the service and overall experience did not meet your expectations. We'd like the opportunity to review your visit in detail and use your feedback to improve. Please reach out to Colby at [email protected] so we can address your concerns properly.
Waitress provided poor service and incorrectly processed multiple credit card payments.
Business reply on Google
Sorry to hear about your experience. The service delays, order mistakes, billing errors, and lack of communication you described are not the standards we expect from our team. Please reach out to Colby at [email protected] so we can investigate and address your concerns properly.
Staff provided conflicting information regarding table reservation policies.
Business reply on Google
Thank you for reaching out. We apologize for the frustration. Bombshells does not take table reservations, as seating is available on a first-come, first-served basis. We appreciate your interest in visiting and look forward to serving you soon.
slow service and incorrect food orders provided by inattentive staff
Business reply on Google
Sorry to hear about your experiences. We'd like the opportunity to learn more about your visits and address your concerns properly. Please reach out to Colby at [email protected].
staff failed to acknowledge or serve customers at their table
Business reply on Google
Thank you for the feedback. We’re glad you enjoy the atmosphere and lake view, but we’re sorry your most recent visit fell short. We appreciate your constructive comments and would like to learn more. Please reach out to Colby at [email protected] so we can address your concerns properly.
Customer was moved down the waitlist after waiting forty-five minutes.
Business reply on Google
Sorry to hear about your experience. We understand how frustrating it can be when quoted wait times change. One thing that can affect the wait list is party size, as larger and smaller groups may be seated at different times depending on which tables become available. This can sometimes make it appear that parties are being seated out of order when they are actually being matched to available table sizes. Please reach out to Colby at [email protected] so we can address your concerns properly.
Customers experienced long wait times and were ignored by bar staff.
Business reply on Google
Sorry to hear about your experience. Being left without service for that length of time, both at your table and at the bar, is not the level of hospitality we expect from our team. We appreciate your recognition of the kitchen staff and the team member who did assist you, but we understand how the lack of attentiveness impacted your visit. Please reach out to Colby at [email protected] so we can learn more and address your concerns properly.
excessive wait times and poor server attention throughout the meal
Business reply on Google
Sorry to hear about your experience. We understand new openings can have challenges, but the delays in service and lack of follow-up you described are not the standards we expect from our team. We’re glad the food had good flavor, but clearly the overall experience missed the mark. Please reach out to Colby at [email protected] so we can get more details and address this properly.
Extremely slow service and inattentive staff caused long wait times.
Business reply on Google
Sorry to hear about your experience. We understand new openings can be busy, but the delays and lack of follow-up you described are not the standards we expect from our team. We appreciate you giving us a try and are disappointed that you never even had the opportunity to place your food order. Please reach out to Colby at [email protected] so we can review this further and address your concerns properly.
Incorrect food orders and long wait times for service.
Business reply on Google
Sorry to hear about your experience. The food quality, order accuracy, drink quality, and long waits you described are not the standards we expect from our team. Please reach out to Colby at [email protected] so we can get more details and address this properly.
Staff provided poor service and were dismissive of customer concerns.
Business reply on Google
Sorry to hear about your experience. Being left unacknowledged and then receiving dismissive responses is not the level of service we expect from our team. We also understand the frustration regarding the confusion with the drink orders. Please reach out to Colby at [email protected] so we can review this further and address your concerns properly.