Bonefish Grill
🍽️ Restaurants · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Pickup orders are consistently delayed despite low restaurant occupancy.
Business reply on Google
We apologize for the disappointment you experienced during your recent visit. Your feedback is crucial to our improvement, and we would like to address your concerns. Contact us at bonefishgrill.com/contact-us, and we'll do our best to understand and address your concerns, striving for improvement in the future.
Host provided poor service and was rude regarding a delivery order.
Business reply on Google
Father’s Day is meant to be a time to sit back, relax, and enjoy — and we’re truly sorry that your day didn’t turn out as intended. We’d appreciate the chance to learn more about your experience. Please reach out to us at https://www.bonefishgrill.com/contact-us, and a member of our team will be in touch with you directly.
inadequate packaging caused spills and staff were rude
Business reply on Google
We're sorry to learn about your less-than-perfect experience at Bonefish Grill. Your feedback is crucial, and we'd like to make things right. Connect with us at bonefishgrill.com/contact-us, and we'll investigate your concerns and take the necessary steps to enhance your future experiences with us.
The fish was dry and the broccoli was overcooked.
Business reply on Google
We're sorry to learn about your less-than-perfect experience at Bonefish Grill. Your feedback is crucial, and we'd like to make things right. Connect with us at bonefishgrill.com/contact-us, and we'll investigate your concerns and take the necessary steps to enhance your future experiences with us.
Server was rude and ignored the customers
Business reply on Google
We apologize for the disappointment you experienced during your recent visit. Your feedback is crucial to our improvement, and we would like to address your concerns. Contact us at bonefishgrill.com/contact-us, and we'll do our best to understand and address your concerns, striving for improvement in the future.
Customer suffered an allergic reaction after receiving incorrect ingredient information.
Business reply on Google
We're genuinely sorry to hear that your Bonefish Grill experience fell short of expectations. We value your input, and we want to make things right. Please contact us directly at bonefishgrill.com/contact-us, and we'll work towards addressing your concerns and ensuring a more enjoyable experience in the future.
Restaurant failed to honor reservation time and provided no wait estimate
Business reply on Google
We apologize for any shortcomings you experienced during your visit to Bonefish Grill. Your feedback is important, and we want to ensure we address your concerns. Connect with us at bonefishgrill.com/contact-us to provide more details about your experience, and we'll use your insights to improve our service.
The halibut, asparagus, and potatoes were poorly prepared and overcooked.
Business reply on Google
Thank you for giving us your honest feedback. We take all feedback very seriously and hope we will have the opportunity in the future to provide you with a much better experience. We would like to assist you further. Please contact us at: https://www.bonefishgrill.com/contact-us
The restaurant consistently provides cold and poorly prepared takeout food.
Business reply on Google
Thank you for giving us your honest feedback. We take all feedback very seriously and hope we will have the opportunity in the future to provide you with a much better experience. We would like to assist you further. Please contact us at: https://www.bonefishgrill.com/contact-us
Staff placed clean dining items on dirty chairs.
Business reply on Google
Jesus Ruiz, we are so sorry to hear you did not have a better experience. We’d like to connect further to help. Please send us a message at: https://www.bonefishgrill.com/contact-us and we’ll be glad to resolve your concerns.
The customer was overcharged and received poor quality side dishes.
Business reply on Google
We’re truly sorry that we did not exceed your expectations. We strive to provide a perfect food and service experience. Please visit: https://www.bonefishgrill.com/contact-us so we may resolve this directly with you.
The steak was undercooked and the food tasted bland.
Business reply on Google
We just wanted to take this opportunity to apologize that your recent experience with us did not go as planned. We hope you’ll give us another chance to provide you with the memorable service we’re known for. For further assistance, please leave us a note at: https://www.bonefishgrill.com/contact-us
The steak ordered medium rare was served raw inside.
incomplete meal delivery and poor food presentation
Business reply on Google
Hello, This isn't how things should be. We feel terrible that we let you down. Your feedback means a lot to us. We would like to get in touch directly. Please fill out our Contact Us form and we will reach back out: https://www.bonefishgrill.com/contact-us Sincerely, Bonefish Grill
steak was served cold and walleye was rubbery and not fresh
Business reply on Google
Hello, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please fill out our Contact Us form and we will reach back out: https://www.bonefishgrill.com/contact-us Sincerely, Bonefish Grill
Poor service and improperly cooked steak served at the restaurant.
Poor food quality and physical illness after dining at the restaurant.
Long wait time for seating and food despite having a reservation.
Restaurant refused to honor full value of promotional coupon
The shrimp and grits dish had an unappealing flavor profile.