Bottleworks Hotel
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel refused a fifteen minute late checkout request.
Security escorted guests out due to a staff member's false report.
Business reply on Google
Dear Maria, Thank you for sharing your experience. We’re glad our manager was able to speak with you and address your concerns. Our team follows established property guidelines regarding photography and guest access, and we’re sorry the experience did not meet your expectations. We appreciate your feedback and wish you a happy belated birthday. Warmly, Bottleworks Hotel
Parking was an additional hassle and expense for the stay.
Business reply on Google
Hello Ravi, First and foremost, thank you for staying at Bottleworks Hotel. I'm sorry you felt this way regarding your stay with us - I'd like for the opportunity to discuss this in further detail with you for us to improve in areas you felt we may have missed. Kind regards, Michael Tito Guest Services Manager
Hotel failed to provide promised full refund for broken air conditioning.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the air conditioning issue and the disruption caused by having to move rooms late at night. We understand your frustration and recognize that the situation did not meet the level of service you expected. We have sent you an email directly to address your concerns, clarify the compensation that was discussed during your stay, and work toward a resolution. We appreciate you bringing this matter to our attention and hope to have the opportunity to restore your confidence in us. Kind regards, Michael Tito Guest Services Manager Bottleworks Hotel
unexpected charges for bottled water and unused minibar items
Business reply on Google
Thank you for your feedback. We're glad you enjoyed our location and accommodations, but we apologize for the confusion regarding the bottled water and minibar charges. We understand how frustrating unexpected charges can be. Please let us know if we can further assist in any way to ensure your folio has the correct charges. We hope to have the opportunity to welcome you back in the future. Kind regards, Michael Tito
Room service consistently delivered food earlier than the requested time window.
Business reply on Google
Dear Erin, Thank you for sharing your feedback. We apologize that your room service experience did not meet expectations. We understand how frustrating it must have been to receive breakfast orders before your requested delivery window, especially when it disrupted your rest. We appreciate you bringing this to our attention, as honoring our guests' requested delivery times is an important part of providing a comfortable stay. Your comments have been shared with our team as we work to improve the consistency of our service. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Michael Tito Guest Services Manager
Concierge treated guests rudely based on their perceived age.
Maintenance staff member was smoking marijuana in a non-smoking hotel area.
Business reply on Google
Good Morning Ashley. Allow me to sincerely apologize for your experience. That is not what anyone should expect as either a guest of the hotel or a member of our community just checking the place out, such as yourself. I would really appreciate a chance to better understand this interaction and speak with you personally. Please send me a note at [email protected] so we can possibly arrange that. I would be most grateful for the chance to make this right. Warmly, Josh Rodgers General Manager
Staff provided inconsistent instructions and removed guests from the premises.
Business reply on Google
Thank you for taking the time to share this feedback. We’re truly sorry for the confusion and for how the situation was handled—this is not the experience or professionalism we want anyone to have on our property. Clear, consistent communication is important, and we regret that this was not provided from the start. Your comments have been shared with our leadership team so we can address this internally and do better moving forward. We appreciate you bringing this to our attention. Thank you, Michael Tito Guest Services Manager
Staff prohibited photography and acted unprofessionally toward guests.
Business reply on Google
Thank you for sharing your experience. We’re truly sorry for how this situation was handled and for how it made you feel—this is not the level of professionalism or hospitality we strive to provide. Your feedback is important, and we’d appreciate the opportunity to learn more and address this properly. Please feel free to contact us directly so we can follow up and ensure this is handled with care. Thank you, Michael Tito Guest Services Manager
Room maintenance issues and poor service at the attached restaurant.
Requested ice for medication was never delivered by hotel staff.
Business reply on Google
We truly appreciate you taking the time to share your thoughts with us. Your feedback is incredibly valuable as it helps us to continually improve. We understand that you have specific concerns or suggestions, and we want to assure you that we're listening. To address your comments more directly and gather any additional details, we've reached out to you via email. Please check your inbox for a message from our team. We look forward to connecting with you there and working towards a resolution or understanding your experience more fully. Best, Karissa Krou Director of Rooms
Unexpected charges for consuming in-room wine without clear pricing information.
Business reply on Google
Hello Bervalie, Thank you for providing this feedback regarding your recent stay with us. I would like to discuss your review with you at a convenient time, please feel free to reach out to me directly at [email protected] or 317-556-1234. I look forward in discussing your experience further to ensure you are satisfied with your stay. Warm regards, Michael Tito Guest Services Manager
Hotel amenities were inaccessible due to a private wedding event.
Valet staff allowed unauthorized access and theft from customer vehicle.
hotel rooms lack microwaves for guest use
The valet parking fee was unexpectedly high.
hotel room contained used wash cloth and personal clothing items
Excessive presence of dogs in hotel common areas and rooms
excessive noise from other guests prevented sleep throughout the night