bp
🛒 Retail & Products · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business lacked decaf coffee, sugar, and quality cups.
Business reply on Google
Hi Jessica, we are sorry to hear about your experience. While many of our retail sites are independently owned and operated, we hold them to a high standard and your feedback is helpful to improve services in the future. To better assist you and gather more details, please contact our support team through our website at bp.com/us. Thanks, bp
Staff refused to brew fresh coffee for a customer.
Business reply on Google
Hi Kristie, we're sorry to hear about your experience. Fresh coffee is important to us, and we appreciate you bringing this to our attention. We take customer feedback seriously and would like to gather more details so we can better assist you. Please contact our support team at 1-800-333-3991. Thanks, bp
The Earnify rewards system is currently non-functional.
Business reply on Google
Hi Sam, we're sorry to hear about your experience. We strive to ensure all services, including Earnify, are functioning properly. Your feedback is important, and we’d be happy to investigate this for you. Please contact our support team at 1-800-333-3991 for further assistance. Thanks, bp
Employees allegedly stole personal property from the store location.
Business reply on Google
Hi Stephanie, we are sorry to hear about your experience and appreciate your feedback. To better assist you and gather more details, please contact our support team at 1-800-333-3991. Thanks, bp
Staff member accused customer of non-payment and threw items at them.
Business reply on Google
Hi Sarah, we're sorry to hear about your experience and thank you for bringing this to our attention. We have passed this feedback along to our support team, who will notify the station's owner to improve services in the future. Thanks, bp
Inconsistent enforcement of identification check policy by staff
Staff member falsely accused customer of shoplifting sunglasses.
Business reply on Google
Hi Lily, we're sorry to hear about your experience, and thank you for bringing this to our attention. We will pass this feedback along to our support team, who will notify the station's owner. Thanks, bp
Diesel pump dispensed regular gasoline causing engine damage
inaccurate billing practices and malfunctioning fuel pumps
Business reply on Google
Hi, We're very sorry to hear about this experience you had, but thank you for reaching out to us about it. We will pass this along internally, but we would appreciate if you would contact our consumer relations team at [email protected] regarding this incident and include any other details you may have. Thanks, BP
Staff member exhibited discriminatory behavior and store hours were inaccurate.
In-store phone issues prevent digital coupon usage and staff are unhelpful.
The store had poor cleanliness and inaccurate operating hours.
The car wash service is poor and customer service is unhelpful.