Brentview Medical Urgent Care
🩺 Health & Wellness · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business repeatedly bills for services that have already been paid.
failure to refund overpayment and inadequate medical examination
Business reply on Google
Hi, I am very sorry to hear of these issues. We contract with an outside billing company so we will need to touch base with a manager there to see why there is a delay. Can you please call the office (310-820-0013) and ask to speak with a manager and we will take care of this for you ASAP? I sincerely apologize again. Dr. Darvish
clinic failed to bill correctly and continues collection threats after payment
Inaccurate medical diagnosis and unnecessary expensive testing referral
Business reply on Google
Hi Brenda, Due to the excruciating nature of your husband's pain, the medical provider referred him to St. John's Hospital for evaluation. In the ER, the physicians have access to expedited testing results which help to arrive at a diagnosis more quickly. In these cases, we defer treatment, pain management, and imaging decisions to the ER team since they are ones doing the medical workup. Please be rest assured that we do not get any referral fees from any hospitals or other medical providers. I am happy to hear that your husband got the care he needed. Sincerely, Dr. Darvish
Staff failed to call back and provided ineffective medical advice.
Business reply on Google
Hi, Sorry to hear that you have COVID. To protect against viral respiratory transmission here, we have all ill patients wear masks in our clinic. We also provide free masks to anyone who wants them. Additionally, all staff wear masks with any ill patients. The time around the holidays is always very busy. You came on a weekend day during this time. Many primary care physician offices are closed then so it puts added strain on our operations. Please do not hesitate to call us to touch base if you are not feeling well. Sincerely, Dr. Darvish
patient received an incorrect medical diagnosis and unnecessary antibiotic treatment
Business reply on Google
Hi Sean, I am sorry to hear about your experience. We generally recommend patients to return to our clinic if they are not better within 3 days. Often some diagnoses become more evident as time progresses. Rechecks are important if you are not heading in the right direction. I am happy that you got the repeat visit done to get you better. Sincerely, Dr. Darvish
Online booking system failed to schedule appointment and caused long wait
Business reply on Google
Hi Christina, Sorry for your experience. The day that you came here was a very busy with multiple complicated patients who needed our attention. This is the nature of an urgent care clinic or ER. Most times, the flow here is smooth and visits are very quick. The day you came in was an exception. We have no issues with lab results. Patients get emailed lab results as soon as they are available. Sincerely, Dr. Darvish
Staff failed to intervene during physical harassment of a patient.
Business reply on Google
Hi T, I am very sorry to hear about this. I have shared your feedback with our front office staff to be better prepared for instances like this where patients in the waiting room have issues with one another. Sincerely, Dr. Darvish
Unexpected high fees for basic medical services and examinations.
Business reply on Google
Hi Kelly, It is nice to virtually meet you. If we run a urine study, we have to do an office visit to assess the patient. Each insurance policy is different. Some have full coverage and others have high deductibles. Your insurance company dictates what prices will be paid. I am very sorry if there was any confusion an invite you back should you ever need urgent care services again. Sincerely, Dr. Darvish
clinic failed to communicate urgent lab results to the patient
Business reply on Google
Hi Beatriz, I am sorry for your experience. There were delays in call backs recently as we have had multiple medical providers out with COVID. Sincerely, Dr. Darvish
Medical results were not provided after multiple follow-up attempts.
Business reply on Google
Hi Monica, I am sorry for your experience. We received this results late on the Friday prior to Labor Day weekend. You were trying to reach us during Labor Day weekend. We currently have two medical providers out with COVID. Due to this staffing shortage, it was an exceptionally busy long weekend for the on-site staff. We have stayed open every day during this pandemic and aim to provide the highest quality care. I am sorry that there was a delay in calling you back. I am happy that you were able to get the medications that you need at the complimentary on-site visit we provided to you on Labor Day. Sincerely, Dr. Darvish
Patient experienced excessive wait times and was bypassed by other arrivals.
Business reply on Google
Hi David, I am very sorry for your experience. I can assure that this is not the norm. We see many patients per day and this is the only recent instance of the order not being followed that I am aware of. I will share your review with our team to ensure that this does not happen again. I invite you to return to our clinic should you ever need urgent care services again. Sincerely, Dr. Darvish
Reception staff are rude and fail to document patient information correctly.
Business reply on Google
Hi Nick, I am sorry to hear of your experience. We hire the best and brightest medical providers so thank you for noticing that. Some receptionists can get overwhelmed with the heavy workload. I will share your review with our managers to ensure receptionists are polite and efficient. I invite you back to see us if you ever need urgent care. Sincerely, Dr. Darvish
Medical staff performed incorrect procedure and ignored patient symptoms
Business reply on Google
Hi Erica, I am so sorry for your experience here. The only time that we refer patients to the ER is when patients have a serious medical problem that can not be addressed in the urgent care setting. Since you are stating otherwise, I would like to review the specifics of your visit with you. Can you please email me ([email protected]) or call me at the office to touch base about this? Thank you very much. Sincerely, Dr. Darvish
The business sent a paid bill to collections erroneously.
Business reply on Google
Hi Rebecca, Sorry to hear about this. We outsource billing to an outside billing company like most urgent care centers throughout our country. If there was an error with billing/collections, we will correct it and make sure that everything is perfect for you. I would be happy to personally review what happened with you. Please email me at [email protected] or call me at 310-820-0013 to touch base on this matter. Sorry again about this issue - We will fix it for you. Thank you very much. Sincerely, Dr. Darvish
Poor communication, long wait times, and impersonal front desk service.
Business reply on Google
Hi David, I am very sorry for your experience. You came to us at the height of the pandemic. This created delays for patients and exhaustion for our staff. We tried very hard to accommodate all patients who came through the door. Please try us again if you need urgent care. Sincerely, Dr. Darvish
Patient waited nine hours for a promised telehealth consultation.
Business reply on Google
Hi Sandra, Sorry to hear about this experience. This took place during the height of the COVID pandemic where all of our staff were stretched thin. We had just rolled out our telemedicine platform when you wrote this review so I apologize for the glitch that led to the issue that you encountered. In regards to treatment of the flu, I would like to look further into the specifics of your visit. Please call me at the office to review the medical decision making. The rapid antigen flu tests can miss some flu cases so your provider was probably operating out of an abundance of caution to ensure everything was being done to make sure that you are being treated. Thank you very much. Sincerely, Dr. Darvish
The business sent disputed medical charges to collections.
Business reply on Google
Hi Eli, I am sorry to hear of this issue. Our billing is done by an outside billing company that is located out of state. Your insurance company dictates exactly what we collect. Each plan is different so things can get confusing. Can you please call me at 310-820-0013 or email me at [email protected] so that I can look into this and remove you from collections? I need your full name to be able to investigate what happened here. I will make sure that you are happy with the solution. Thank you very much. Sincerely, Raphael Darvish, MD
The clinic repeatedly sent incorrect bills for services covered by insurance.
Business reply on Google
Hi Daniel, I am sorry to hear of these issues. An off-site medical billing company takes care of our billing. There are many reasons that a claim does not process properly through your insurance. Medical billing can sometimes be quite complicated. I would love to get on the phone with you and a billing supervisor to see what happened with your billing. Please call me at the clinic if you are able to do this with me. We are a conscientious group and work hard to provide honest and excellent care to our patients. Sincerely, Dr. Raphael Darvish
The facility is poorly maintained and staff are unprofessional regarding billing codes.
Business reply on Google
Hi Brian, Sorry to hear this. Our landlord is doing major remodeling work and has not yet replaced our flooring as promised. Billing codes are very important and we work so hard to make sure billing is perfect for every patient. We have had no recent issues with billing. We will meet with our staff to ensure that customer service is always kind and efficient going forward. Thank you for your feedback. Sincerely, Dr. Darvish