Brimfield Stay

Automated check-in system failed to provide access code to guest.

lack of staff and communication prevented check-in for two hours

Accommodation features misleading photos and poorly ventilated sleeping pods.

Management exhibited discriminatory behavior and failed to honor promised discounts.

No refund policy for cancellations and malfunctioning kitchen refrigerator

The kitchen has a mouse infestation and management is unresponsive.

The facility does not match the advertised photos.

Lack of power outlets, unsafe environment, and poor temperature control.

room was uncleaned and staff threatened to remove guest belongings

Lack of hot water and poor soundproofing in sleeping pods.

Poor soundproofing and inadequate parking arrangements at the property.

Poor pod ventilation, inadequate bathroom privacy, and blocked parking access.

Power outage and denial of service for emotional support animal

Security breach and refusal of refund by management

Lack of check-in instructions caused significant delay in accessing the room.

The business lacks parking and has an unstaffed check-in process.

Business refused refund after failing to disclose lack of private bathrooms.

The hotel provided poor customer service.