Bronx Auto Repair Corp.
🚗 Auto & Repair · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mechanic displayed rude behavior and provided inconsistent pricing.
Business reply on Google
We're sorry to hear that your phone experience did not meet your expectations. We take customer service seriously and will address your concerns with our staff. We would also like to clarify that our prices are never based on how we feel about a customer. Oil change pricing varies depending on the vehicles, the type and amount of oil required, and the specific oil filter. The $90 price quoted was based on the service requested. We respect your decision, but we believe it is important to clarify that our pricing is based solely on the vehicle and service requirements, and we strive to treat every customer fairly and professionally. Bronx Auto Repair Corp.
New mechanical issues appeared immediately after the initial repair service.
Business reply on Google
Good afternoon, it would be very important that you also mention that you brought your vehicle with a huge gas leak in cylinder #3 and it was fixed and also we can not control that your vehicle turn on the light because of the coil #2. These are completely different electrical issues that can occurred in any vehicle.
Inaccurate business hours caused customer inconvenience.
The business allegedly failed to perform paid synthetic oil changes.
Business reply on Google
A full synthetic oil change is good for 5k miles. The question is how many miles do you drive in a month also, you should check your vehicle for possible oil leaks or engine consuming oil itself. We provide a service for our customers but we can not control the situation in their vehicles. We hope that you find a better place that can provide a better service for your vehicle. Frank
Business closed early and refused service despite prior agreement.
Business reply on Google
I personally direct to you were to buy the part and also told you that you can come next day at 7.30 am. We close M-S at 6.30 and finally we can't install that coolant valve in 30 minutes. Frank
The mechanic displayed a rude and unprofessional attitude.
Business reply on Google
Good morning Sixto, I will appreciate if you can reach out to me because I personally was in the floor and as far as I know, I do not hear any issues from any customer in particular. That been said, if you contact us at least I can address your situation and make possible changes to make our services better in the future. Thanks in advance Frank.
Vehicle damaged during brake and bearing repair service
Business reply on Google
Hello Victor, Please understand that replacing breaks and a bearing has nothing to do with an Odometer malfunction. Our mechanic only mounted your brakes and the bearing, Odometer malfunction is an electrical component. We do not take advantage of our customers and pride ourselves with our integrity.
The cashier was rude to the customer.
Business reply on Google
Thank you Films 001 for your review and your business. We would to like to discuss your recent visit to our shop and go over the details of your interaction with the staff member so I can personally address your concern. Customer satisfaction it is our priority and any feedback is greatly appreciated and please ask for me when you call. Frank
Staff member hung up on the customer during a phone call.
Business reply on Google
Good afternoon Jenifer, we are really sorry for the inconvenience but in reality it was a clear confusion from your part because we are not the company that you are trying to reach according to page 5 from the fax that you sent us .. At the same time, my assistant put you on hold because I am the person that can verify the information that you asked for. Unfortunately, I was with another customer at the time. If there is anything else I can help you with please feel free to contact me. Frank Guzman.
The air conditioning repair failed to resolve the issue after payment.
Business reply on Google
Mr. Ekra we are sorry to hear about your experience. We thrive for our customers to leave our shop satisfied with our service so they can recommend us to others. Fortunately our parts and labor are warrantied. We have not been able to find any record of this repair or warranty. Please contact me with more information so I can personally look into this. Frank.
The business attempted to charge an unexpected assessment fee.
Business reply on Google
Good afternoon Mr. Acevedo, it is very unfortunate to hear that as a valued customer you had that experience. In order for us to properly assess your car and maintain a higher standard for our customers satisfaction it is required from our technicians to use resources, time and experience to make an accurate diagnosis. Charging for a vehicle diagnostic is an industry standard. We do apologize that you did not have a positive experience. If you have any questions or if I can clarify this for you any further please do not hesitate to contact us and ask for Frank.
business performs fraudulent repairs and overcharges customers
Vehicle returned without an air filter causing potential engine damage.
Business reply on Google
I am really sorry to hear about your experience , but I truly think you have our shop confused with another shop . We do not have any technician on our staff by that name (Fabio) . We work vigorously so our customers leave satisfied . If you had an unsatifactory experience in our shop please call us and ask for me Frank . I will personally look into the situation ...