Bronx Auto Service .
🚗 Auto & Repair · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer experienced a two hour wait time.
Staff member was rude and refused to provide requested service.
Long wait time and lack of staff attention to customers
Business reply on Google
Yeah usually you need to exit your car and come to the main office and let us know what services you need . FYI , sitting in your car for 30 minutes is not going to help . -Nate
Business refused service before their stated closing time.
Business reply on Google
Not sure what your issue is .Shop closes at 5pm and yes we have vehicles that had scheduled appointments that we are completing before end of day . You were given an appointment but unfortunately you think you're too privileged and above everyone else to wait . Everyone is treated with fairness and respect. How do you know our service is terrible if we never worked on your vehicle ? As for these reviews they are all from happy customers ! #Fake - Nate
The business charges for failed vehicle inspections regardless of the outcome.
Business reply on Google
Fake Review ! Please prove me wrong and show us the receipt. I guarantee you don’t have it . #Hater -Nate
Business attempted to charge excessive fees for a vehicle inspection.
Business reply on Google
You’re completely wrong. Your vehicle has window tints, which is illegal in the state of New York. You have 5% as you just stated New York State law requires you to have 70%. Light Transmission, your vehicle was tested at 5% . The charge of $150 that you were quoted was to remove your illegal tints so the vehicle will pass a state inspection, you refused and left and quickly ran to google to leave a false statement. Good luck -Nate
Mechanic performed unnecessary repairs and used deceptive practices to overcharge.
Business reply on Google
Hi Symone, It is very disheartening you had to bring race and gender into your review. As for your warranty, the third party warranty you had was not able to cover the repairs. I have zero control over those decisions. A call to the shop would have been acceptable rather than bringing up unethical issues on your end. -Nate
Staff were rude and prioritized personal activities over customer service.
Business reply on Google
My apologies you left unhappy that day , but like I personally told you had no appointment and you told me you wanted to have your vehicle inspected in less then 20 minutes so you can continue your Christmas shopping . My staff are always professional and ready to help . -Nate
Mechanic attempted to charge for unnecessary brake repairs during inspection.
Business reply on Google
Hello Rebecca :We do not charge people prices based on their gender .We set prices based on the car make and the price of parts. Your brakes are magically good now because you didn't want to fix them .Drive safely and stop badgering business and using excuses due to the fact you failed your inspection for unsafe brakes .
Staff used aggressive and condescending tactics regarding repair quotes.
Business reply on Google
Hello Din , You were right about everything except for the fact we are aggressive .We always give the option for our customers to not do the job.Safety is always our number 1 priority here at the shop .We charge based on vehicle make and how much parts are . You knew your brakes were bad and that's why we failed you . We appreciate the 1 star review because it just proves we are more worried about safety than just passing anyone !
Mechanic failed to resolve vehicle noise after installation service.
Shop charged excessive storage fees after failing to source an engine.
Business reply on Google
Hello! Here at Bronx Auto I treat my customers with the utmost respect and I always find a way for the customer to leave happy. I do believe this is a fake review as I do not have record of your name and I do not have any invoices regarding this matter. Please show me an invoice to prove your review is true because I guarantee I do not have any invoice with your name and vehicle type. -Nate
Business overcharged for parts and labor and requested tax evasion
Business reply on Google
First of all we take care of all our customers equally, we definitely do not discriminate whether you're a female or male . Second you're driving around with your car overheating with no belt and no belt tensioner and you have the slightest clue what's going on . We diagnosed your vehicle on a Holiday weekend and we quoted you a price for parts and labor . You immediately gave us full authority to go ahead with the repairs and you never questioned or hesitated about the price you were qouted . Thank you for showing the invoice you were given that shows the exact break down of the parts and labor . You chose to pay via Zelle to save on Credit card fees! As for all our customers that left their positive reviews THANK YOU !!
Shop attempted fraudulent upselling and exhibited discriminatory behavior toward the…
Business reply on Google
The only scam is you and your fake review . You were never at my shop nor did we check your vehicle. It's also great for the public to know that a shop You are recommending is not checking any vehicles and passing vehicles in less than 5 minutes , how is this even possible ? . Definitely worth investigating !! We have been in business for over 3 decades we treat all our customer that frequent our shop with the upmost respect and integrity ..
Defective battery and faulty brake repairs caused a vehicle accident.
Business reply on Google
Wow , "battery died , brakes failed , was involved in an accident" .all in 1 day I've seen some fabricated reviews but this one is definitely a winner ! . You should definitely find a job in Hollywood !
Excessive wait time for an oil change due to staff negligence.
Business reply on Google
Beder , First of all I do sincerely apologize about your experience, I'm not sure who you spoke with , none of my guys fit that description. Customer satisfation Is always our #1 priority . feel free to contact me at : [email protected] -Nate
Mechanic misdiagnosed vehicle issue and refused to provide further service.
The business owner attempted to overcharge for unnecessary brake repairs.
Mechanic falsely claimed brake failure to solicit unnecessary repair work.
Mechanics allegedly stole parts and failed to repair the vehicle properly.
Business reply on Google
Unfortunately in this type of business there are a lot of negative people . This particular individual who goes by the name "Lomg Horn" is one of them . This individual is not a real customer of mine nor was he or she ever at my repair shop . All customers that we do business with are inputed in our computer system and always are given a repair invoice . We have absolutely no record of this individual ever at our repair shop . Please if you have been to my place of business provide us with the copy of your repair invoice , which i highly doubt you have . Thanks again to all my true customers who left their honest reviews and experience's at my establishment . Nate