Brookville Road Self Storage
🧰 Other Services · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unexplained fees and failure to provide promised billing credit.
Business reply on Google
Toinette we appreciate you choosing us for your storage needs. We have very few requests to our customers. Making your monthly rental payment on the 1st of each month is one of those requests. We have a 5 day grace period for ALL of our customers to pay without any added late fee. We also ask our customers to provide honest feedback regarding their storage experience on our Brookville Road Self Storage google page without pressure. I welcome an opportunity to discuss this with you. You can call me at 317-677-2466.
High pricing and unexpected fees upon move out
Business reply on Google
Our prices are very competitive and our amenities are many, so I welcome you to call me at 317-677-2466 to discuss the details of your experience. We do have many units that have been customized over the years but the majority of our units do not have outlets/receptacles. It appears you were with us a VERY short time - a month and a half in 2023. Our vacating policy does not charge customers for space they do not use. We simply ask our customers to let us know of their plans to vacate by the 15th of the month they will be leaving us.
Customer cannot access storage unit due to lock issue
Business reply on Google
Thank you for your feedback. We keep our facility secured at all times for our existing and new customer. So glad we could get you in and we appreciate your patience with the move in process.
The business increased rental rates before the first month ended.
Unauthorized access to storage unit by an unidentified individual
Facility has multiple units with forced entry and compromised security walls.
Storage unit robbed and management refused to assist with police report
Facility failed to cooperate with police after a theft occurred.