Budget Car Rental, Indianapolis
🚙 Rental Cars · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff were rude and provided inconsistent information to the customer
Business reply on Google
Hello Wuraola I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#251238 to the email as well. Thanks Blake
The rental car was provided in an unsanitary condition.
The rental office and parking lot were dirty.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #103913” in the subject line. We are happy to help! Xavier
Rental car provided with expired license plate and unhelpful customer support
Business reply on Google
Thank you so much for taking the time to let us know about your positive experience, it means a lot to us. We really appreciate you choosing to do business with us! Safe travels 🚗 💨 Xavier
incorrect charges and inability to resolve billing issues with customer service
reservation denied due to billing name mismatch and vehicle unavailability
Business reply on Google
Onya We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #778312~Autumn~
Rental location was closed and reserved vehicle was unavailable
Unauthorized charges applied to account after vehicle return
customer charged for fuel despite returning truck with full tank
Vehicle was incorrect, filthy, and customer was double charged.
The rental car provided was in a filthy condition.
Location is closed during business hours and customer service is unreachable.
Overcharged for a dirty and damaged rental vehicle.
The manager provided poor customer service and was unprofessional.
Staff are unable to process insurance claims correctly.
Customer service hung up on the caller regarding a reservation change.
Customer was overcharged and misled regarding the vehicle return time.