Budget Car Rental Midway Airport
🚙 Rental Cars · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected price increase and unfair fuel charges after early pickup
Reserved vehicle unavailable and provided replacement was dirty and unmaintained.
unhelpful staff and inefficient rental car pickup process
Business reply on Google
Hi Joanna, we're truly sorry to hear you were treated rudely. That is completely unacceptable, and we deeply regret that your experience with our front-line agents was negative. We are sorry to hear you were not allowed to drop off at our location. We do see where the location has designated rental car shuttle bus stop where you can board a common rent-a-car bus for a 4-minute ride to the rental car facility. The busses operate 24 hours a day and depart regularly for the rental facility. Please accept our sincere apologies for the significant wait you experienced at our location. We truly value your time and regret the inconvenience this caused you. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #251450 in the subject line. -Bridget
The garage staff member was rude and unhelpful during pickup.
Business reply on Google
Hi Cindy, we're truly sorry to hear you were treated rudely. That is completely unacceptable, and we deeply regret that your experience with our front-line agents was negative. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #240594 in the subject line. -Bridget
unauthorized fuel and smoking charges applied after vehicle reservation failure
Business reply on Google
Hi Jaime, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Chicago location. We understand how frustrating it must have been to not receive the vehicle you reserved, be provided with an unsuitable alternative, and later encounter unexpected charges despite your efforts to address them at the time. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #195965 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Incorrect fuel charges applied after staff failed to scan returned vehicle.
Business reply on Google
Hi Ava. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further if it still has not been resolved. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #180504 in the subject line. -Will
Reserved vehicle unavailable resulting in forced upgrade to expensive premium car
Business reply on Google
Hi Denis. Please accept our sincere apologies for the inconvenience of not having your reserved vehicle available upon your arrival. We would like to address your concerns directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #170818 in the subject line. -Nat
Incorrect toll charges and reservation fulfillment issues at rental location
Long wait times due to technical issues and insufficient staffing.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #168571” in the subject line. We are happy to help! Xavier
Customer was incorrectly charged for fuel despite returning a full tank.
Customer received a lower vehicle class than originally booked.
Business reply on Google
Hello John, we are sorry to hear about your negative experience. Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #115408 in the subject line so we can track this. *Izzy
Customer was incorrectly charged for fuel despite returning a full tank.
Unexpected airport fees charged without clear explanation or customer consent
Business reply on Google
We are sincerely sorry for the frustration and confusion you experienced at our Midway Airport location. This is not the standard of service or transparency we strive to provide. Please email us at [email protected] with case #101025 in the subject line so we can look into your transaction and report the improvement in customer service that is needed. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Non-functional toll pass, smoke-filled vehicle, and poor customer service response.
Long wait times and unauthorized fuel charges added to rental bill.
Business reply on Google
Hello RT W! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 96715 on all correspondence. We are happy to help! ~Susan
unauthorized fuel charges and unclean vehicle interior
Business reply on Google
Hello Nathanael, thank you for reaching Budget customer service. We sincerely apologize for any inconvenience. We'd be happy to address your concerns with you directly. You can reach out to us at [email protected]. Please include your reservation #, your relation to the renter (if applicable), your email, a screenshot of this review, and in the subject line, reference case #85628 .~SE
Unsanitary car seats and uncleaned vehicle provided by rental staff.
Business reply on Google
Hello Mel, thank you for reaching Budget customer service. We sincerely apologize for any inconvenience. We'd be happy to address your concerns with you directly. You can reach out to us at [email protected]. Please include your reservation #, your relation to the renter (if applicable), your email, a screenshot of this review, and in the subject line, reference case #85408 .~SE
Excessive wait times and poor service during the rental process.
Business reply on Google
We apologize for the inconvenience you encountered with your Budget reservation. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #84953 in the subject line for further review. ~SD
Poor service, billing errors, and lack of vehicle damage documentation.
Business reply on Google
We sincerely apologize for any inconvenience. We'd be happy to address your concerns with you directly. Please feel free to reach out to us at [email protected]. Please include your reservation #, your relation to the renter (if applicable), your email, a screenshot of this review, and in the subject line, reference case #67224 . Thank you. ~SE
Customer was incorrectly charged for fuel despite confirmation of full tank.
Business reply on Google
Hello Hasan, we sincerely regret that your recent rental experience was so disappointing. We understand how frustrating this must have been, and we truly appreciate you taking the time to share your feedback. This helps us identify areas where we need to improve. We're committed to taking steps to address the issues you raised and prevent similar problems from happening again. We'll be sure to share your review with the appropriate team. We hope you'll give us another chance to show you the level of service we strive to provide. *Izzy