π¨ Hotels & Travel Β· Austin
total experiences
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Management refused to return deposit and overcharged the customer's credit card.
Manager was unprofessional and threatened the customer during a simple inquiry.
Multiple reservation errors and overcharging issues occurred during the stay.
The business refuses to return deposits and charges for children.
Unsafe environment with drug use and poor management policies.
The staff member was perceived as rude during the initial interaction.
Rude staff, poor room conditions, and unsafe environment for children.
poor maintenance, safety hazards, noise issues, and misleading website photos
The mattresses are uncomfortable and some rooms have an unpleasant odor.
Staff refused check-in, provided poor service, and gave away the room.
Unsanitary room conditions, broken facilities, and significant safety concerns.
Staff were disrespectful, refused a refund, and the room smelled bad.
Unsanitary room conditions, safety hazards, and unauthorized financial charges.
Unsafe environment with rude staff and poor facility maintenance.
The hotel has dirty towels and unsafe surroundings.
Inoperable television, poor amenities, and unsafe environment with suspicious activity.
Presence of roaches and safety concerns regarding staff and location.
Unsanitary room conditions and safety concerns regarding the hotel environment.
Unsanitary room conditions and refusal to provide a refund for unused nights.
Poor room conditions, restrictive policies, and inconvenient check-in procedures.