Budget Truck Rental
🚙 Rental Cars · Hilliard
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved truck was unavailable at the location despite confirmation.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] Include details of the issue in the email that may have been left out of the review that you feel we need to know. We are happy to help! Xavier
Reserved truck was unavailable at the scheduled pickup time
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] Include details of the issue in the email that may have been left out of the review that you feel we need to know. We are happy to help! Xavier
Incorrect business hours led to an erroneous no-show fee charge.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] Include details of the issue in the email that may have been left out of the review that you feel we need to know. We are happy to help! Xavier
Reserved truck was unavailable due to maintenance without prior notification
Business reply on Google
Hello I am sorry that we did not have a truck for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Did you rent with another company or from another location? Thanks Blake
Reservation not honored and long wait time for service
Business reply on Google
Hello I am sorry that you had a long wait for your truck. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Thanks Blake
Unauthorized charges and unprofessional staff behavior
Reserved truck was unavailable on the day of the move.
Rental truck reservation was cancelled two days before the scheduled move.
Reserved truck was unavailable at the scheduled pickup time.
Vehicle broke down due to mechanical issues and poor customer support.
Equipment unavailability and poor customer service during the rental process.
Reserved truck was unavailable at the scheduled pickup location
Reserved truck was unavailable at the scheduled pickup location
Reserved truck unavailable at pickup and redirected to higher priced location
Incorrect billing charges and unsafe vehicle condition provided by rental location
Business reply on Google
We're so sorry to hear about this experience, Stephen. Please email us all of this information at [email protected] so we can look into this further and assist you as soon as possible.
Reserved truck unavailable and overcharged for fuel and smaller vehicle.
unexpected insurance verification requirement at truck pickup